Jewelry >Shane Co.
6550 West 104th Avenue, Westminster, CO | Directions 8002039.887319 -105.069519
Monday - Friday 10:00am - 8:00pm Saturday 10:00am - 5:00pm Sunday 12:00pm - 5:00pm
Neighborhoods: North Central, North Central Westminster
Shane Co. in Westminister specializes in engagement rings, wedding rings, loose diamonds, and fashion jewelry with diamonds, rubies, sapphires, and pearls. We are a direct diamond importer. We buy our diamonds from the diamond cutters, avoiding middleman markups, and pass the savings on to you. Because we have the lowest diamond prices, you get a larger, more beautiful diamond for your money. We don't charge add-on fees for setting your diamond, sizing your ring, or for a maintenance agreement. With our low prices and no add-on fees, you save hundreds, even thousands of dollars. We have the largest selection of engagement rings, wedding rings, and loose diamonds in the state, including many exclusive styles available only at Shane Co. Free Lifetime Warranty, Unconditional 60-day Refund or Exchange Guarantee.
Poor customer service, immature sales associates, and poor quality jewelry!!
I purchased a platinum wedding band and it warped/bent after 1 month of wearing it. I took it to Cronin's in Boulder for a second opinion and they think the Shane Co. removed too much platinum when it was resized. Poor craftsmanship! My first visit to the Shane Co. to get the ring repaired ended up with an associate, Ron Hart, telling me it's normal for platinum to bend because it's a malleable metal. I could pay them extra money to add more platinum and round out the ring. A $1000 ring, no matter the metal, should not bend after wearing it for a month.
I went to Shane Co. again to try and get a refund, new ring, or at the very least a repair after I received a second opinion on the poor quality of the ring. My 60 day warranty had expired prior to wearing the ring so I could not exchange for a new one.
While waiting on the sales associate to look into ring repair, two of the sales associates including Ron Hart, were laughing and making snide comments about me right in front of me while I waited. Thankfully and surprisingly I wasn't charged for the repair even though Ron originally told me I had to pay.
It's worth the extra money to buy jewelry from a local, reputable jeweler. DO NOT WASTE YOUR TIME OR MONEY AT THE SHANE COMPANY!!!!!!!!!
LOST PRECIOUS SAPPHIRE EARRING. I was devastated when I discovered one side was gone, I'd just bought this set less than a year ago. My husband suggested I go to back to Shane and see what they could do for me. I was prepared to spend $$$ because NO jewelry company would just replace - no questions asked!! Boy was I wrong! I frantically explained my situation and showing the existing stud to a sales rep: JOSH, who immediately tried to calm me down. Then to my surprise, he told me it could be replaced at NO COST! Josh was extremely patient and helpful. He took me to the cashier to give me paperwork and a pick up date then, with a smile, sent me on my way.
Needless to say, I'm very impressed!
WOW! From start to finish, they were fantastic! – When my husband suggested we go in this store, I didn't even want to go....was I ever wrong. This store had the best customer service I've ever experienced in a jewelry store, maybe, any store. Our saleperson, Josh Vales, was unparalleled. He was so incredibly helpful, patient, funny, calm, informative and above all, not pushy! We just loved working with him and would definitely ask for him by name. Although, the assistant store manager, Jillian Knotts, was also phenomenal so they obviously place great value in customer service. We purchased a beautiful diamond ring at a great price and how can you beat a lifetime warranty on the diamond and on the ring. My husband researched and their warranty was the most comprehensive of all the warranties we looked at, but they don't even charge for it! It comes standard with the ring! How can you beat that? Well, maybe the sixty (60)day money back guarantee! Unheard of! We're super happy with our purchase, but if we weren't, we'd just return it! Can't beat this place.
Thanks so much for leaving another fantastic review! I'm really happy to hear that Josh took such great care of you!
Great experience – I can't stand shopping, but the employees here made it easy. I knew what I needed, explained it to the employee, and in a short period of time, she showed me their selection. She answered all my questions without hesitation, and without being pushy. I would highly recommened them to anyone looking but jewelery....
Editorial Review by Citysearch Editors – Designer and custom gold, platinum, diamond and pearl jewelry; also loose diamonds, repairs and a 30-day money-back guarantee.
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