4223 S Broadway, Englewood, CO | Directions 8011339.639841 -104.987881
In all fairness to Jen. I am the manager at waggin Tails. Your dog had a UTI. She was not clipper burned. You never brought your dog in for us to examine, only.. pictures. We refuned your money and offered to pay vet bill. You never provided a vet bill, and after we refunded you your money you told me your dog had a UTI. The rash was from her licking herself. In all fairness if you are unhappy with us that's fine but state the truth. It is not fair to us or anyone else for false statements to affect them.
I took my dog in and they gave her a summer cut, but in the process cut up her private parts. I couldn t figure out why she seemed so sad and wouldn t move, I finally rolled her over and saw she was all bloody. They didn t say a word to me, they should have told me so I could get her to the vet immediately. They were completely irresponsible and hurt my little dog. I took pictures.
They really care!! – I took my dog to Waggin Tails Pet Salon on 6-24-08. I was preparred since my dog was abused by the last groomer I took her to. Right when I walked in the door I could feel the love and kindness in the air. The woman who checked us in was very professional and knowledgable about the breed (bichon frize). She said she new exactly what I was talking about, when I explained the clip I wanted, SHE WAS RIGHT!! WOW, I've never been happier with any groomer. PLUS, I dropped her off at 8:30 am and picked her up at 10:30am, that's only 2 hours. I was so satisfied that I've been going there ever since and have never been disapointed. Plus I've never seen her happier to go back. Thank You
Humiliating haircuts and terrible customer service! – I dropped my dog off at 10am (his appointment time) for a haircut and immediately should have turned right around. The pile of cigarette butts outside the doorway and filthy lobby should have told me so but I left my dog there. The lady told me it would be 4 hours to get his haircut - and although this miffed me I said okay.
I have taken my dog to Petco and had to wait 4 hours but that was the entire reason for switching to an independent groomer. When I returned at 3pm (5 hours later!) the groomer told me she hadn't gotten to my dog yet and to give her 10 minutes. 10 minutes! Fumed: I went for a coffee and came back. At 3:40pm - nearly 5 hours after I dropped him off my shih tzu came out with what can only be described as a "close shave" -- humiliating for him I can only imagine.
It was clear they didn't spend any time "grooming" him and merely took the buzzers to his entire body. He is still shivering constantly 4 days later. It's a terrible haircut and I was so completely angry about the experience I felt compelled to write this review. Please DO NOT take your dog to this groomer. It's clearly a maximum profit "chop shop" and the owners seem to care less about repeat business.
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