5150 South Quebec Street, Greenwood Village, CO | Directions 8011139.622837 -104.902811
I bought my car from Kuni Lexus of Littleton (now Greenwood Village) in March 2013. It was a Certified Pre-Owned 2011 RX450h. I should have gone elsewhere just as soon as I received the insulting and condescending email from their sales manager, George Dunn. However, I was driving a rental after totaling my previous car and had a limit to that coverage, increasing the perceived pressure to buy a car soon. Shawn Evans, their General Sales Manager and generally nice guy, worked quite hard in an attempt to reverse the damage done by Mr. Dunn in not one, but several, emails. His efforts might have actually been enough to reverse this damage had it not been for his staff's lack of attention to detail during the CPO inspection. Issues not taken care of, discovered and ignored, or not checked during this inspection regarded appearance, daily use items such as a second key fob for the second driver, manual, tonneau cover, and cargo net, as well as mechanical issues only discovered after I purchased my car and during my first six months of ownership. The most recent now-to-be-expected customer service disappointment occurred during the last part of September 2013. The salesperson assigned to follow up with me emailed to check how everything was going with the Lexus during the first 6 months of ownership. I had just returned home from another Lexus dealership (with my loaner because numerous parts needed replacement). I responded to the email, outlining the issues with the car and Kuni's lack of attention to detail. I sent the response to the salesperson, the General Sales Manager, and the President, all of whom had been involved in the beginning when their sales manager was disrespectful. I sent that email on September 24th, 2013. At the time of this writing, Monday, November 4th, at 8:12pm, I have not received any response. Now whether or not they ignored it because I was the barnacle that wouldn't go away, it is good customer service to respond to complaints just as you would respond to compliments as it is complaints from which we learn. However, what it demonstrates is their cavalier attitude toward upholding a standard, the Lexus standard, even when no one is looking. The ironic thing is their lack of response is another testament to their lack of attention to detail. While I am quite certain this doesn't apply to everyone who works there, it seems the evidence is accumulating toward the conclusion that you won't experience consistently good customer service and maybe not even purchase a car that has been adequately evaluated for problems.
Excellent as always. We especially like the new location. I want to go on vacation on the second floor.
My experience was excellent. Don always takes good care of me.
Great. I called for an appointment at the last minute, they got me in, changed the oil, fixed the recall issue with my floor mat and sent me on my way. Don was pleasant and professional.
I had a good experience as always and plan on returning again.
He was very thorough and kept me informed every step of the way. I appreciated the communication. My car was cleaned inside and out until it sparkled.
I went to the dealership myself in the initial meeting with Marshall. Marshall was exceedingly professional and informative without being the least bit pushy. He patiently answered my many questions thoroughly and without judgement! He sold me hook line and sinker on not only the vehicle, but on the Lexus brand.
World class service at world class facility. Kuni needs to petition City of Greenwood Village to take down the speed trap cameras at the Belleview/ I-25 intersection.
Overall it was excellent. It took a lot longer than I had anticipated from start to conclusion, but that is not a serious concern. My only regret is that we didn't test drive the "Sport" as it is a much rougher ride than the standard GS350. It's probably due to the difference in tires.
Alex was wonderful! Very professional, friendly, and helpful. Thank you ALex. You sealed the deal!
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