Denver >Food & Dining > Domo Restaurant
1365 Osage St, Denver, CO | Directions 8020439.738127 -105.005607
Mon. - Sun. 11am - 2pm
Neighborhoods: Lincoln Park, Southwest Denver
Don't step in, you will leave LIVID! :-( – We went to Domo's yesterday, to celebrate a graduation. I will never forgive the waiters and owner for their utter lack of tact and courtesy. I wanted to substitute an item in my order as I am allergic to gluten. One of the waiters actually questioned the reality of my allergy! I should not have to explain exactly what will happen to my bowel movements if I injest breaded shrimp! They flat out refused to accomodate any sort of a request, and wanted to charge me for two items if I order something else off the menu. At one point, one of the waiters told us that my boyfriend should just eat my food - along with his $23 dish, I shouldn't have anything, and pay for both. When you go to an upscale restaurant, you expect service. I understand McDonalds not having substitutions, an possibly incompetent waiters. But when you are paying ove $100 for your table, there is no excuse.
If you want Japanese country cooking, go to Amu's in Boulder. You will not be disapointed by the service, quality or price. Stay away from Domo! The decor alone is not worth the terrible quaility, service, and sky high, unjustifiable prices!
Show up, shut up, and pay – I have been to Domo's many times and in the past generally the only problems I've had is slow service. Which is fine when you have good company and can enjoy either the interesting decorated inside or garden outside.
However, when a problem arises is when a restaurant can really shine or in this case fall out of the sky with both wings on fire and everyone screaming all the way to their demise.
My girlfriend ordered the Tojimono dish with shrimp, she is allergic to wheat (gluten) and since soy sauce usually has a lot of wheat ordered the miso broth. The problem came when they served the dish and the shrimp actually turned out to be tempura shrimp breaded in panko (bead crumbs). She informed the server that she could not eat the shrimp because it was breaded and could they just give her shrimp like I had which were just plain, to which the server said 'no'. The dish was taken away and the waitress shows up telling us that we should have told her that my girlfriend could not eat wheat and hinted that if she would like to order something else she would be charged again. Now if the menu had said shrimp tempura and we ordered it and complained that the dish had shrimp tempura I can sort of understand, however when it says shrimp I do not assume that it comes tempura style. They specify that the udon comes with tempura shrimp, so why not for this other dish?
Anyways several people came over to talk with us, all confused that we should have some how known that shrimp actually meant shrimp tempura. Finally the owner came in and shooed the other waitstaff away like little flies. At this point my girlfriend was so upset she did not want anything to replace her dish, so instead was charged $7 for the side dishes. I've never been to a place where they were so hostile to their customers. The wait staff who from what I can gather are also the students at the on site akido school. It is quite clear that they do not want to be serving in the restaurant.
like a quick trip to Japan! Authentic and delicious – We were recommended by someone who spent 6 years in Japan. On arrival, we were promptly and properly greeted, seated and watered. We ate in the garden, (so did everyone else!). The service was excellent, complete with a team spirit exuded by the staff. The waiter was from south America and quite shy and proper, and attentive. The food presentation was impressive and delicious - and lots of it! So much we had to take some home. The edamame side dish was our only source of disappointment. The miso broth was delicious and the seven little side dishes that come with entres were excellent.
We can't wait to go back!
If I could, I'd give this place a negative star. – Ok, I have to admit, I didn't try the food. Why not? Because, we basically got thrown out. Allow me to explain. A friend was excited to hold her birthday party here, as she was a fan. My wife is allergic to seafood, and wanted to stay home, but was talked into coming to celebrate the occasion with the hope that we could work around the allergy- we've been able to do it at other sushi restaurants. We realized right away we were in trouble when we saw that an entree HAD to be ordered in order to stay. I can understand that, and we usually can get around that be ordering something non-fish. However, in Domo's case there is a disclaimer on the back of the menu that says they cannot accommodate food allergies in any way. The waitress- named for a popular flower- insisted my wife order something or leave. When we brought up their disclaimer and tried to explain that it was basically Russian Roulette with her allergy, the waitress insisted a meat dish would be fine. So, basically one policy- order or leave- was being ruthlessly enforced, while a disclaimer that could send us to the hospital was being brushed aside on the word of a rude 19 year old. We were there at the invitation of a friend to celebrate a birthday, and the amount we would have dropped would have more then made up for any inconvenience of a missing entree... We were more then willing to work with them, but the waitress was so rude and unbending that she ended up embarrassing everyone involved. It could have been a fine evening, but instead we were badgered by the waitress and told to leave (when we asked to speak to a manager we were told there was no manager available.) We left- all 12 of us. Way to go Domo! You rock.
Good atmosphere, bad everything else. – While the atmosphere was lovely, the food was not. We were very disappointed with the quality. To make matters worse, our waitress refused to give us some soy sauce for our plain brown rice and underseasoned shumai. I couldn't believe that even the shumai was not served with dipping sauce. Instead, soy sauce was drizzled over the shumai, with the excess dripping through the bamboo steamer on to the plate below. When I asked the waitress for some more soy sauce, she replied, "We don't give any condiments." I said that I thought the food would taste better if I could add some soy sauce and she lifted up the steamer and pointed to the pathetic soy sauce drops on the plate and said, "there's some more right here." I couldn't believe it. Arrogance like that is just not what I'm looking for when I go out to eat. We ended up leaving hungry and ticked off, and made our way to Starbucks, where they always make it how the customer likes it. Domo, get off your high horse and make your customers happy.
Nice lunch spot! – I have to say, I really enjoyed my experience at Domo. The seating wasn't as horrible as everyone says. Really, it's just a wooden bench. I've eaten at plenty of restaurants in Japan than actually had a smooth wooden bench for the seating. If you are really sensitive about your seats, try the ones not around the walls, some of those had padding. The seats were a little close together though.
I did find it really weird eating that type of Japanese food at a nice restaurant. I mean gyoza, udon, soba, and donburi were everyday meals for me in Japan, not something you'd spend lots of money for. That being said, it was authentic Japanese food with that distinct Japanese flavor to it. I was half expecting the gyoza to taste like jiaozi(Chinese), but it actually tasted Japanese. My friend tried the Jasmine tea and said it was excellent.
We went during lunch and our group of 10 was seated fairly quickly, we only had to wait for them to set up the table. The service wasn't extremely friendly, but it wasn't bad either. They regularly came around asking if we needed refills. And once again comparing it to my experience in Japan, it was MORE service than I would expect there. In Japan, they have a little buzzer at your table if you need something. At some restaurants you will never see your waiter unless you pressed that buzzer. Maybe I should recommend they get a buzzer system...
The atmosphere was nice. The decor was awesome, plus they had a little garden and museum outside. There's also an aikido dojo, but there weren't any practices at the time we were there.
Overall, I really enjoyed it and would recommend it for anyone wanting to try Japanese food. Go at lunch though, because the food wasn't THAT good for an extra $10 a meal.
Domo Japanese Restaurant – I have been to a lot of Japanese restaurants. I live in NYC! This one was underwelming, at best. The staff was not interested. The food took forever and still was not up to par. The $106 our tab came to was certainly not equal to what we received in the way of food, though the tea was really good! Also, Emily the manager is to be avoided at all costs. She is officially the most annoying, pushy, downright rude person I have ever met in the food service industry.
Try the Wankosushi – The wankosushi is very good, and is different from other sushi restaurants in town. Prices are a little higher, but a lot of that is for the ambience, which is worth it.
If you're looking for authentic, go somewhere else – We were there for a Friday night "Datenight". We got there early, so seating wasn't a problem, although the line when we left was long. Ambience was amazing, the decor and garden are second to none here in Denver. The cut off logs they use a seats look amazing but are extremely uncomfortable. Service was extremely disappointing. When the staff came out (not very often), they weren't friendly, helpful or courteous. They greet you in Japanese when you come in, as many Japanese restaurants do. I attempted to practice my Japanese and tried to order tea (after a long wait to flag down the non-existant waitress). Unfortunately, she didn't speak Japanese. Not a problem, but the obvious, impatient, and loud sigh followed by a "uh!" was not appreciated. I've been to Japan several times and my wife is Japanese. The food they serve there may fool people that don't know Japanese food, but let me assure you, it is NOT authentic Japanese country cooking. The increadible ambience, coupled with a generally unknowing public, and the expectations that "this must be good with these prices" are what wins this restaurant the awards it has received. The food was obviously disappointing from somebody expecting authentic, but would be good for somebody who doesn't know the difference. Also, don't expect the staff to be knowledgable. They mis-identified several of the dishes they served us! The policy with the condiments is absurd also. If they don't want to put it on the table, fine, but if it's requested then I feel it should be provided. For the price we were paying, we felt the only thing going for it was the ambience. I will NEVER go here again, even if somebody else was paying. I'd just tell them to drop me off at the Burger King a block up the street!
Amazing food, service was a NIGHTMARE. – I am an events coordinator for Meetin dot org, (if you don't know who we are, check us out.) I am giving this place one star, only because they screwed us over so bad. I called many weeks in advance to make a group reservation. All I really wanted was them to set aside some space on a Monday night, (not a busy night for any resteraunts,) for my group for 5 or 10 minutes at 7 pm. Then after that they could do whatever they want with the space. They demanded a credit card to hold the space and recommended the buffet, $25.00 per head. The reservation was for 25 people and I tried my absolute best to give an accurate number for the reservation, however, in the end only 23 showed up. Keep in mind, this was not a corporate event, a wedding, or any other sort of special occasion, we were just a large group of singles wanting to try out a nice resteraunt. At the end of the night they billed us for the full 25 people because they "cooked for 25." Too bad, so sad. So, the person who put down his credit card was billed an extra $80.00. Pretty harsh.
Not only that, the service was pretty MIA. They put out the food, stuck a pitcher of water at the buffet as well, so they wouldn't have to check on us as often. They brought out the one beverage we each ordered at the beginning of the night and after that, forget it. We all got one plate each for the entire evening to take up back and forth to the buffet, (a health code violation,) and we had to get creative about what we wanted to do with all the edamame peels left over on our plate. One guy got smart and stuck an empty cup in the middle of the table for them.
The food was very unique and very delicious, however I am angry about the rest of the experience & was humiliated over the unexpected charges. I had to go around and take up a collection. Not a way to make a good impression with people. Thanks Domo.
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