Lakewood >A.T. Smith & Company
8790 West Colfax Avenue Suite 103, Lakewood, CO | Directions 8021539.73992452789529 -105.09497368335697
M-F 9am-5pm, Sa-Su Closed
The business relationship you have provided has exceeded my expectations. Ruby has been especially outstanding. I have given Ruby’s card to many people and I will continue to recommend her in the future.
Thank you for taking such good care of my property and always making sure that there is someone to fix any repairs and someone to lease. It takes a great weight off my shoulders.
Would never recommend them!!! – We rented a town house in Golden from this management company. Connie was our property manager. At move in, we did our check list of issues and things that needed to be fixed. Smoke detectors didnt work, fans in ceiling wouldnt work, one of the closet doors didnt work, the shower wasnt draining properly, and the back door would not lock etc. All were things that should have been done before move in! From there, it went down hill!!!
So the fan had to be fixed because one of the blades was scotch taped on, so when it was turned on it went flying! Some could have been seriously hurt! The back door not locking at all, and thats was a pretty big issue. Because the part they needed was pricey, they made every excuse to not fix immediately. It took them 4 months to "fix it". The part was never ordered, they tried fixing it with glue. GLUE! I couldnt believe what they were trying to pull that lasted about 1 month then it stopped working again. I went another 5-6 months with no locking door. I was constantly calling Connie to get it fixed! She wouldnt answer, wouldnt return calls! It was terrible. Finally I said that I would report them for renting a property with no security/locking doors and no working fire alarms...then they started getting things done. They finally fixed the door and alarms, but they showed up without notifying me and was not there when they did the work! The guy gave a whole bag of raw hide bones to my dog. She was sick, throwing up, had the runs, and I had to take her to the vet it got so bad!!! I was furious!!! They called to let Connie know and again, never returned my calls.
We got our carpets shampooed after about a year. That was when things got even worse. Connie assured us it was a non-smoking place, but it wasnt. From the neighbors I learned the owner did nothing but smoke in it. Our clothes smelled like smoke, our hair, sheets, carpets! terrible! It was disgusting! We had to had everything cleaned again at our expense.
The dryer broke. Never was fixed by them. We paid out of our pockets to get it fixed. Also the water heater pilot went out. Luckily I had greater neighbors because I had NO hot water for almost 2 weeks!!! It took them that long to fix it.
Overall all I would not trust them with my property nor would I recommended renting from them. They will not treat your property with respect or you as renters. I would especially not rent from Connie there, she was absolutely terrible!
Prompt maintenance service and very helpful administrative staff. Thank you!
Great work – Love the way you our rental and always have a tenant ready to lease. Keep up the great work.
“I would like to take a moment of your time to thank you for renting my property. Your attention to detail really impressed me. You made me feel at ease in the renting process. I will not hesitate in recommending your services to anyone I know that may need to rent a property.
Thank you so much.... You are an absolute doll to work with.
Complete trust – I can't tell you how happy I was to see Ruby back. And then to find out she would be overseeing my properties, I was elated!! I have complete trust in Ruby.
Express my appreciation – I am a customer of your firm and I wish to express my appreciation of one of your employees, Ruby. Ruby has worked very hard in managing one of my rental properties. She has spent many hours ensuring that the property is in excellent condition for current and future tenants. Ruby has also spent many hours ensuring that the property has not been on the market for any lengthy period of time. Please convey my appreciation of her work to her and the management team.
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