Denver >Veterinary Services > University Hills Animal Hospital
4040 E Warren Ave., Denver, CO | Directions 8022239.676403 -104.939809
M-Th 7:00am - 8:00pm, F 7:00am - 6:00pm, Sa 7:00am - 5:00pm, Su 10:00am - 4:00pm
Neighborhoods: University Hills, Southeast Denver
I've always had a good experience here, been taking my dog to this vet since 2007. They don't price gouge me and have always taken excellent care of my dog.
We changed to this vet about a year ago when my cat was diagnosed with asthma. Dr. Gerlesits is the vet who we saw there, and he is an excellent veterinarian. He is great with the animals and also with the animal's owners. He is very knowledgeable and also open to alternative therapies if they are available. Their follow up is also incredible as they follow up not only right after the visits but even after that. They are also aware of costs and try to help the pet owner choose appropriate and reasonable tests to diagnose the problem.
Terrible customer service – Worst customer service from a vet or any business that I've ever experienced. Numerous issues, including:
- Unwilling to consider medications that previous vet had recommended for arthritis
- Messed up prescription requested on multiple occasions
- Unwilling to make prescriptions available on same day basis
- Required me to bring my dog back after 3 months just to continue an ongoing standard prescription
- Unwilling to prescribe through 1800 Pet Meds: force to buy through them and they charge more money
- Told me I would have to wait 2 hours to pick up my dogs from boarding once I arrived after a week long trip because the staff was in training and couldn't be disturbed (eventually gave in after protestations)
All of this after I spent $2000 for boarding my dogs within a 3-4 month period. Unacceptable! Would highly recommend another vet.
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