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Tires >Barnsley Tire Co Inc
2535 Pearl St, Boulder, CO | Directions 8030240.021687 -105.262346
Mon. - Fri. 8am - 5:30pm;Sat. 8am - 12am;Sun. CLOSED
Neighborhoods: Whittier, Central Boulder
Grossly pretentious customer (non) service – In cadence with a repair done at another service center, I had my car aligned at Barnsley--albeit unsuccessfully so.
They made two attempts, but on both attempts aligned it for the incorrect model of my car (the non-sport versus sport version).
When I brought my car back the second time they swapped the right/left front tires in attempt to correct the problem.
The tires were removed from the wheels (a kudo to them for acknowledging their directionality), however the wheels were damaged in the process.
When I spoke with Sam about the alignment problem, he offered to refund my money so I could take it to, in his words, "a specialist ." GIven I have had a successful alignment by another service center, I was grateful for his offer (despite his condescending manner).
Sam's attitude was not about learning anything new, but instead he seemed to perceive me as an inconvenience, as if I would be only a one-time customer, because I lived 30 miles away.
When I mentioned the damage to the wheels (which were brand new and carefully handled by the facility who performed the initial tire mounting), he became passive aggressive and even more condescending as he adopted a holier than thou attitude. Sam said to me he "could see where this was going," and said he would pay for the repair/refinish of the wheels in order to "close the chapter."
I asked him if he would like to see the wheels and the damage that was done, but he refused, and maintained his pretentiousness throughout the rest of the "interaction."
--The word conversation does not apply here, if "to converse" means to keep company among equals, or companions (literally).--
Sam denied the possibility that the wheels were damaged at his facility, boasting their "no-touch" technology.
By repeatedly stating the damage to the wheels had to have been done at the service center where the tires were originally mounted, he implied I was unaware of the condition of the wheels.
Acknowledging I could be seen as a bit overboard with respect to car care and maintenance, I was not interested in boasting my persnicketiness and in challenging Sam, but hoped we could have come to an agreement. I would have been willing to drive from Denver to Boulder for him to inspect the damage to the wheels and together consider how old or new the damage could have been.
Sam had the opportunity to learn something about himself and the imperfections he is capable of in his service to others. That he his behind his pretentious, dismissive, holier than thou attitude and took the easy road out by using money as his "power tool" spoke volumes about his personality and his inability to take authentic responsibility for his potential to err.
Sam could have seen the damage to the wheels with his own eyes and ascertained the freshness of the damage, and the fact that it was only on the wheels he had worked with and not on those he did not touch.
Too bad for Sam. Too bad for Barnsley Tire Co.
I serve people from all over the world in my business, distances far greater than 30 miles--and am more than happy to travel to do business with others who provide quality service from locations beyond what many might consider impractical.
Good service and good product are worth the extra effort to find.
It is a shame Barnsley Tire Co fails in this regard.
You would have been better off to meet me half way, Sam, to take the time to look at the wheels, to come to an agreement about how to proceed.
You took the money route, Sam, and you lost.
Barnsley Tire – I have been going to Barnsley for nearly 20 years with 3 cars and drive over 700 inches of snow per year stormchasing in the winter! I have found my home for tires, as Barnsley treats their customers with respect, fair price and always will take the extra step to fit you regardless of the line of folks at the shop! They are so good that I drive from UT to use them in Boulder for my 3rd car which is in Park City.
INTEGRITY & SERVICE. Love these guys! – Barnsley does what they say they will, when they say they'll do it, and at a fair price to boot. But it's their predisposition to go the extra mile that makes me feel like I have a reliable friend in my neighborhood. I was inspired to write a review because they just demonstrated this again...our truck tire was punctured with a bolt and Barnsley fixed it, lickety-split, at no charge. They don't make business like this anymore.
Trustworthy Tires a local independent seller! – Weary of salespeople, I had meticulously researched snow tires before stopping by Barnsley tire for the first time in November 2010. I stopped in with low expectations but a friend's recommendation was nothing but praise.
By coincidence I met Sam Barnsley at the counter on a very busy holiday weekend when everyone in town seemed to be switching over to snow tires for the winter.
Sam's genuine manner and kindness made me feel instantly comfortable. He took the time to talk to me about my car, my driving habits and my concerns for snow and ice before recommending my options. I forgot all my research, trusted his guidance and made a choice.
Then I found his price to be about $100 cheaper than the out-the-door price of the chain tire place I was headed to next.
The tires he recommended are excellent - I can't have fun sliding in the snow as they (Bridgestone Blizzaks on a Honda Fit) grip too well.
I expect to return to Barnsley in the spring to switch back to a new set of low resistance all season tires.
Barnsley Tire is an old-school, locally owned family business. You won't find fancy graphics on their building or a pretty website, but a long list of friends in Boulder say they've been getting the same friendly experience I received for years.
Give them a try and best wishes that you'll have the same experience as me!
Better! – Sam, the owner, and Mark, a long-time worker, are not brothers, but they are better than Click and Clack, the NPR brothers. Sam and Mark don't laugh at their own jokes. In fact, they make very few jokes because they are focused on the customer's needs. They have never sold me services or parts that I didn't need, and they back up their work. I wanted them to align my car once, so they put it on the rack, discovered it didn't need an alignment and made me go home without paying a thing. It's really a great shop.
Barnsley is the only place I ever purchase tires! – You can't go wrong buying tires from Barnsley...best place west of the Mississippi!
Best prices and service after the sale! – EXCELLENT Service and Prices!!
Sam Barnsley and his family have always given me the best prices in town and there is none better for service after the sale!
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