Boulder >Real Estate Sales & Services > Pennant Investment Co
2885 Aurora Ave Ste 16, Boulder, CO | Directions 8030340.004115 -105.255848
Sun Closed;Mon: 8:00 a.m.-5:00 p.m.;Tue: 8:00 a.m.-5:00 p.m.;Wed: 8:00 a.m.-5:00 p.m.;Thu: 8:00 a.m.-5:00 p.m.;Fri: 8:00 a.m.-5:00 p.m.;Sat Closed;
Neighborhoods: East Boulder, Baseline Sub
Obviously, Pennant handles all phases of my rental properties very well so I don’t need to manage my manger. Pennant is Ideal. That’s why I refer them to my friends.
Problematic Payment Connection – I noted in 2010 that Pennant didn't do a thing to improve their online service. In 2011, it's worse. They now try to make it appear that they are working on their own site but any attempts to do an orderly online payment at their site will result in their dumping rather useless PDF forms into your computer for you to complete by hand and snail mail in.
Pennant's current employees appear unaware that years ago Pennant did set up an online payment site with Paylease at "https://www.paylease dot com/". They could simply have put the link to Paylease and let customers pay with a couple of clicks.
The Paylease site also keeps records of payments from previous years that a customer can access too. That's much better than Pennant does for its own hopmeowners associations clients.
To save $, pay an entire year. Ignore the babbling gibbersish about payments on the Pennant site. It's ridiculous. Grab your checkbook, not your bank card. Paylease will hit a person with a large "convenience fee" to pay that monthly bill with a card. One can cut this to a $2.20 fee by simply using a direct bank account rather than a credit card.
They invent fees not in lease – Beware of this company! We went on a 7 day vacation and while we were gone a snow storm blew into the area. I was worried if the heat had been left on and called and asked if they would check this as we were four states away. After we returned home they sent a bill for $165, a fact not mentioned in my phone call and not in the lease. My advice find another company to rent from.
They're here to protect the owner, not the tenant – This company has a very steep sec deposit requirement for pets and a lease that is hellishly long and is NOT remotely tenant-friendly. No matter how great your references and pets, you'll be asked to pay a $500/pet sec deposit, and that includes aqauariums and reptiles. The lease was written to protect every atom in the house, and it remains to be seen if they return security deposits in a fair and appropriate way. They have a lot of ways to get more money out of tenants -- from a $25/person "application fee" to a fee to replace the locks at the end of the lease. I'll be sure to write another review when my lease is up so you know what to expect if you deal with them.
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