Boulder >Repair Shops > Supreme Shoe Svc
2709 Arapahoe Ave, Boulder, CO | Directions 8030240.014812 -105.259447
Neighborhoods: Central Boulder, Goss - Grove
Worth the Drive – I've already been there 4 previous times, and I just droppped my $750 custom made boots off for their second re-sole. My husband has also used them twice, once for a re-sole and once for a repair job on his hiking boots. I've never had a problem with them. All their work has been excellent, and on time. Their staff has always been honest on time frame and answered any questions that were asked - both on repair work and the best sole for my boots. I live in Westminster and find it worth the drive for their service.
THE WORST SHOE REPAIR STORE!!!!!! – These people are such a rip off and they will not return your shoes on time if at all. I'm still waiting for my last pair of shoes which I had dropped off more than five weeks ago. PLEASE DO NOT GO TO THIS SHOE REPAIR STORE! There are plenty more to choose from. Their customer service is pathetic and if I had not already paid for my shoes first, I would have taken my shoes else where. If you don't believe this review, go see for yourself, but just know I warned ya'.
Experienced Workmanship – This place is the best. I have over 300 pair of shoes which they never go bad thanks to these guys. They also do a great job on my husbands work boots, and any luggage that we have brought in. I have been going to them for over ten years and I just love the quality of work. If you want something done right, go to Supreme Shoe Service. They are the best in the area by far.
Where are my shoes? – If it were possible I would give them 0 stars.....
So.... I just made my 4th attempt to pick up 2 pairs of shoes in almost 5 weeks. I dropped them off on a Fri and they were to be done the following Thursday..... NOPE... Nor the next.....or the next.....
One pair was just being polished and having a very small place on the toe sewn. The other was being polished and having a new heel.
The customer service leaves something to be desired. Every time I go in, they ask me if I see my shoes. I do not know what the point of their pick-up tags is... They never ask for it. Not only that, but every time that I have been there to pick the shoes up, they tell me that they have not even started them yet....
So when the repair is not finished, they just tell you to come back in a week, and they will be ready.... But REALLY they will not be....
I am an extremely patient person, but I WILL NEVER BRING ANYTHING ELSE HERE!!!!!
Dan Lawshe, the owner, outright lied to my face – I took a pair of Asolo hikers in there for some minor work as well as getting the soles replaced. The soles look fine, but when I went in to pick them up on the day they said my boots would be ready, they hadn't even started working on them yet. I can understand businesses getting busy so I didn't worry about it overly much. When I went in to pick them up an hour and a half after they said they would be done they were still being worked on. I can still forgive this. However, when I finally got my boots, the stitching that I specifically asked for (some of the fabric around the top was getting frayed and there were holes forming) wasn't done and I knew even then that they hadn't been waterproofed like I asked. The owner, Dan Lawshe, took them back, did some fast and sloppy stitching on my $220 boots and told me to my face that they had been waterproofed a couple days before. I gave them the benefit of the doubt. But, the first time they got wet the water soaked right into the leather...obviously they had never been waterproofed. So, not only didn't they do what I asked for, they lied to me about it and that I cannot stand.
My last review was incorrect. Excellent everything – Service and work are outstanding, thank you very much. Appreciate everything. Definitely recommended
worst service – i took my $200 dollar boot here to have the zippers replaced. i was told it would take four days, when i went in to pick them up they were not ready because they had to order special zippers. alright i can understand tha. i was told it would take about three days max to get them finished. i went in again and it turns out one of their employees had stretched the leather around the zipper so much that a new zipper could not be sewn in. they would have to re shrink the leather and it was going to take another week .since my initial visit it has been over a month. i went in today to pick them up and the zipper was sewn in improperly and the leather was still warped. there were lumps all along the zipper edge. this was literally the worst consumer experience i have EVER had.
High quality workmanship - won't manhandle your expensive shoes. – For anyone who loves their shoes as much as I do, and hate to throw a cute (not to mention expensive) pair out just because the heel is broken - they are the best place ever.
I have been through my share of shoe repair people, and this place is hands down the best. If you need something before their usual time, they will do it right away for you. Plus they actually fix the bottom of heels properly with hard ends, not the cheap soft stuff. AND, if you have expensive shoes that you can hardly bear to part with they don't manhandle them either.
The only downfalls are they are a bit pricey, ($36 to resole/re-heel one pair of pumps), they make you pay in advance, and they ALWAYS run a day late, but believe me it is worth every penny! Also if you are looking to resole a leather sole with another leather (i.e. dance shoes), they don't do that.
But the good definitely outweighs the bad. I love this shoe place!!!!
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