Boulder >Beauty > Susan Melching INC
2449 Pine St, Boulder, CO | Directions 8030240.023494 -105.263894
Neighborhoods: Whittier, Central Boulder
For someone who claims that she like thick brows, my naturally thick brows were taken down not only too thin but too narrow. I pointed out the fact that she took too much off one side, using the proper measuring technique. She made an excuse using the I am professional and I know better attitude. Now my once thick dark brows look pathetic. They are way too narrow and thin for my face shape. Her work is outdated so unless you want a look from the 90's, AVOID.
Susan Melching came highly recommended and exceeded my expectations. I had rapidly thinning eyebrows and was tired of trying to draw them in myself-they never came out right. Susan spent an hour just drawing my eyebrows in to get a shape and color that I liked. The pigment application part was not bad thanks to powerful topical anesthetics. She is very careful about giving instructions for post-procedure care. A month later I had a follow-up appointment and she made just the right color and shape adjustments to my new eyebrows (included at no extra charge).
Her salon is lovely and easy to get to. She put me at ease and obviously has a great deal of pride in her work. I definitely recommend Susan Melching and I love my eyebrows.
Ms. Melching is a consummate professional. I wouldn't trust anyone else w/ ink and a needle in their hand to touch my face. She has been at this for years and is absolutely the best around. Think how hard it is to draw your OWN eyebrows on perfectly symmetrically. Now imagine doing that w/ permanent ink! Trust her. She's the best.
Due to an autoimmune condition, I have no eyebrows or eyelashes. Drawing them on several times a day for my whole adult life was a pain to say the least. Having her do permanent make up was absolutely the BEST thing I have EVER and I do mean EVER done for myself. She's a perfectionist, and an artist; taking into account all of your features and providing maximum enhancement. Tell her what you want, design together and trust her implicitly. You will not for one second be sorry. She is so very gifted at her craft. I would travel very far to remain a client.
Just the Best Brows!!!! – I have been an Esthetition and an Instructor for over 30 years I would not allow just anyone to do Permanent Makeup on me. When they say permanent they mean it! Susan did my eyeliner almost 18 years ago and it is still perfect. Over the years my hair has turned white (not grey) so I was always penciling my eyebrows and of course rubbing it off during the day. Susan to my rescue!! My brows are the perfect color and the perfect shape. Trust me I have seen some aweful brows on my clients, Thank you Susan for the beautiful, professional work you do.
Silky, Smooth, Sexy Skin AGAIN! – There's a difference between facials and skin care. Facials are all yummy and pampering and make you feel good when you walk out, but don't necessarily have long term effects on your skin. SKIN CARE is about changing long standing issues and promoting better skin health which is so important for women of a certain age. Susan, with nearly 30 years of experience, brings that to the table. She's all about results for you! My face is her best advertisement and I get compliments all the time on how young I look and how smooth my complexion is and no one ever believes that I'm 56!
EXCELLENT Service, EXCELLENT Staff, EXCELLENT Results – Susan resculpted my eyebrows, provided laser treatment to removed calcium deposits on my eyes , did Lymphobiology to help the healing process and a facial. Love my Eyebrows Susan, My eyes look great without the deposits around my eyes and all the product suggestions are perfect for my skin. My face has never felt so good or look so good. Love my Opal it really makes a differemce. My husband likes it to. Thanks for a job well done.
Bad Customer Service etc. – I had my eyebrows and eye liner done at SMSC. The liner is okay but the brows have been a nightmare. I'm a natural blonde and everyone thinks I color my hair because my eyebrows are CHARCOAL GRAY. The shape is great, I give her that but they changed color and she doesn't care. There's NO customer service. I had to let them fade for several years all the while looking ridiculous, went back to get the color re-done and she told me it would cost $100 but decided afterwards to charge me $200 because it took her a while to re-do them since Iet them fade. One week later they changed from a honey brown to charcoal gray!! Never again will I go back there. Terrible customer service by the owner. The other gals are great though.
Susan Melching – I paid $600 to have my eyebrows tattooed because they are blond. The first time they were VERY light and couldn't tell. 30-45 days later I went back for the retouch (included) w/ my color of pencil that I use and she darkened. HOWEVER, after the color settled and all my eyebrows grew back they were still too light and nowhere near the color of my pencil. I went back a third time to darken more ---thinking (my mistake) that it's better to have them too light and work on getting darker, than too dark and can't do anything about it. Now it's 4 months after the initial appointment, she tells me too bad and she says "I can't help it that you have blond brows ". She says she will have to charge me ANOTHER $200 because product is very expensive. I was aghast as I felt it was not completed to my satisfaction - she knew completely what she had to work with from the beginning since my eyebrows were blond. She let me walk out of her office with NO resolution.
I WOULD NEVER recommend her to ANYONE. She is rude to both customers and her office help. She talks about customers to other customers and belittles her staff.
I will find a professional to finish what I believe she should have.
Ruined my face with orange permanent makeup! – I have waited about eight months to write this review hoping that I would change my mind about needing to write this;however here are the facts..so that you may avoid having your face permanently disfigured by this incompetent owner Susan Melching. I went in paid $600.00 cash for a touch up on my eyebrows..they turned gray..Susan said she could fix the shape and color. After the service I looked in the mirror in horror..what had been poor before now became monstrous! I now had gray eyebrows with orange drawn on top of the previous eyebrow line! Susan stated that "she went a little outside of the lines, but it probable would not even take" She insinuated that a tattoo line might not be permanent. I did not know what to say or how to handle such a claim. I scheduled another appointment with her a few weeks later to get the orange line fixed and she wanted to charge me for the fix! I never attended this appointment...and began to think of taking her to small claims and writing this review. I consulted with tattoo removal specialist, plastic surgeons..ect.. This woman's name is well known by these professionals and this is why they are busy! I know have again paid another professional to fix Susan's work-paying eight hundred dollars. There is no way to cover the orange line completely..the closest I will have to correction will be an illusion of correction. Susan takes before and after pictures of your face..which can be helpful if you need to consult legal.
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