Longmont >Health & Medical Services >
Doctors >Rocky Mountain Family Practice
205 S Main St Ste B, Longmont, CO | Directions 8050140.154151 -105.103600
Mon. - Fri. 9am - 5pm;Sat. - Sun. CLOSED
Terrible! They completely over book their doctors so each one is in a rush to get to the next patient instead of making people feel heard. The front staff is rude, unprofessional, and hurried. I started seeing Dr. Hughes a few years ago and although he is fun to look at, there is nothing else enjoyable about this practice. I hadn't been to see him in a year and decided to try again recently after having my son (I needed my thyroid levels checked and also had a few other concerns). When I told him that I was thinking about VERY SLOWLY weaning from my antidepressant he wrote me a prescription, told me I should probably go on something else instead of using natural remedies, then left. I didn't even get to address the other issues I had! This morning I got a call from his nurse saying that they had misplaced my blood and I was going to have to come back in (a 30 minute drive with a toddler and infant). No thanks, I'd rather wait a few weeks until I can find someone who takes their job seriously.
Medicaid cattle call – Terrible practice, its a medicaid cattle call. doctors are extremely disengaged and unhelpful. Front office staff very unpleasant and give the air that they are overworked and stressed. My worst medical experience ever, doctor misdiagnosed shingles for indigestion and or a heart problem from across the room. stay away from this group!
Refused service – I would like to address a concern I have with Dr. Ammie E. Christiansen of Rocky Mountain Family Practice in Longmont, Colorado. About a year ago (maybe more) I went to her to have my yearly check for blood work for a thyroid condition. I received the same results I have had for the last 5 years. According to "some new research" Dr. Christiansen read, she told me that we needed to cut my synthroid dosage in half. I have Hypothyroidism I didn't want to do this, but agreed to split the different with her and cut down 25%.
After a month of low thyroid symptoms I asked her to increase my dose. She refused and said we should go down further. I was running out of my medicine and she would not refill it. So I had to make an appointment with an endocrinologist. During the time I waited to get in, my medicine had run out. The endocrinologist informed me that her feelings were that with the current blood work, my original dosage was the best. She was not sure why Dr. Christiansen wanted to decrease my dosage, especially without any symptoms that my dosage was too high. The endocrinologist put me back on the starting dosage.
When I was going through all of this I called Dr. Christiansen to plead to her to at least call in what I had been taking for another week, so I could get into another Dr. and she refused. I had to go without my thyroid medicine for nearly a week which made me feel very ill. As a school teacher it is hard to manage my duties without my proper thyroid medicine. When I spoke with Dr. on the phone, I was very frustrated and was feeling ill because my thyroid medicine was too low (something she caused). I was not inappropriate on the phone and did not raise my voice. I did tell her I would be going to another Dr. and would not be back to see her for this condition. In addition, I was very upset that she would keep me from a proper dosage of medicine and that I was feeling very ill.
Two days ago (February 13th, 2012) I had to go to RMFP because I had a terrible chest cold and had been exposed to TB. I made an appointment with the receptionist Natalie. She informed me it would be with Dr. Christiansen. After I got there and sat in their offices for 20 minutes exposing others, the receptionist informed me that Dr. Christiansen was refusing to see me. I asked if there was anyone else and was told no. Dr. Fretwell happened to walk up near the counter and when I told him I was being refused to be seen, he told me he couldn't help me. Apparently he was done seeing patents for the day. He said that the reason Dr. Christiansen wouldn't see me was because "I went off on her on the phone." I was later told by the receptionist to go to the hospital or urgent care if I was feeling that sick.
After being told on February 13th, that no one could see me and not being informed ahead of time when I made the apartment that I would be refused to be seen, I said I would be discontinuing my service. I also said I would be taking my husband's business as well. No one urged me to stay or tried to help in any way.
I went to urgent care, where chest x-rays and a TB test was done, paying a substantial amount more because it is an urgent care facility. I was treated very well at that facility.
I am absolutely disgusted and appalled that this behavior occurred and was allowed to occur by Dr. Fretwell. I have been seeing Dr. Fretwell for about 15+ years and am now moving to another practice.
I hope that something is done about this situation so that another patient does not have a similar experience.
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