Loveland >Guns & Gunsmiths >
Guns >Jensen Arms
285 E 29TH St, Loveland, CO | Directions 8053840.422630 -105.073455
The bald-headed manager needs a 16 week course in Dale Carnegie's: "How to Win Friends and Influence People". Until then, I won't be back.
Best Tactical Shop Around – This is my favorite gun store that I have visited over the past 20 years!!!! The staff should all be commended on their knowledge and level of customer service!
After moving to Loveland a few years ago, I had not found a shop that I enjoyed going to. A friend had told me to go check out Jensens Arms. He had warned me that some of the guys that worked there could be a little grumpy with the customers, but said the selection was AMAZING. So i checked it out. He was correct, the customer service was a little short and direct like most of the big gun stores i had found in Arizona.
I think that this element was sniffed out by management and has since been changed. over the past few years i have purchased many different things from this store and have found that the customer servise is TOP NOTCH. I am glad that there is a store out there that can have some great success and still learn and adapt to the challenges that they face!
Thanks for being there guys ! And keep up the GREAT work!
Great selection, horrible customer service – First and foremost I have bought from Jensen's before because of their vast selection, but never will again. Very few times have I went in and had what I would consider a good shopping experience. Getting someone to help you is usually a hassle, then if you do get some help they're rude. I went in today just to look for a rather unpopular caliber handgun and when I asked about it they acted like I was a moron for looking for it. "It doesn't sell, we've never had one and never will" then went onto the next customer. I didn't even get the chance to ask them if they could/would order it in for me. This is not the way to keep returning customers coming back.
Best Gun Store in NoCO – This is simply the best gun store in Northern Colorado. I went in there for the first time a couple of years ago with no experience at all with guns. I was treated great and Bob and his team have taken the time to teach me a lot - even when the store is packed - about guns. As far as I'm concerned, that's top customer service.
Do you have to wait some times for a sales person? Yes, it's a busy shop. But why complain? You're in a gun store, not waiting in line at the DMV. Any time I have an excuse to stay in a gun store longer is OK with me.
Over the 2 years I've bought traded guns and even returned a shotgun I bought there because it didn't fit quite right. No complaints. Happy to take it back. Try that at some other stores.
They have the best prices too, beating other stores by a mile. And no matter what, I always felt I was getting a fair deal and that no one was trying to get me to buy something i didn't need or want.
I can't even understand some of the complaints I've read in these reviews. What do Bob's political views have to do with anything? It's not like he's handing out pamphlets and standing on a soap box. And does it really surprise anyone that a gun store owner has a conservative political stance?
Keep up the good work is what I say to this shop.
Love Jensen Arms!!! – So...to all these people writing reviews about how terrible Jensen's is...QUIT YER BITCHIN! I've never had a bad experience stepping foot in there, and I'm a girl. First time I ever went in there, I didn't know what I was looking for/needed etc. ALL of the staff members have been kind and knowledgeable. They have always answered my questions to the fullest extent without purposefully trying to make me feel like some dumb P.O.S. When going into a gun shop, you don't need to put on a front and act like you know everything. I can guarantee that once you open your mouth, they're gonna talk guns right back at ya. The staff live, eat, sleep, and breathe guns. Guns are their passion, so it probably isn't their intention to make you feel like a dumbass, but I can see how a customer might feel like an idiot after talking to them...the staff knows their $hit! My advice is, even if you are a gun owner, don't go in there expecting them to worship the ground you walk on just because you own a firearm(s). There's always room to learn more about a subject/object/hobby if you're willing to listen to advice and information.
If you're law enforcement and don't like the way you've been treated when stepping foot in there, it's probably because you went in there acting like a dickhead...don't act like a dickhead, and you won't get treated like a dickhead!
As for the tension between the workers in the store...I've felt that too. We've been shopping at Jensen's for about 4 years now and my husband and I have purchased about 3/4 of our guns and ammo at their store. In all the time we've been shopping there, all of the same staff members have been there. The staff are a tight-knit group of people, they're like family. And with any kind of "family" in business, there will always be drama. Get over it!
Sure there are many other gun stores in business in Denver, Ft. Collins, etc. and we've been to several of them, but we have always found Jensen Arms to have the best prices and the most knowledgeable staff. I have recommended many of my family and friends to them and so far, none of them have been disappointed either. Don't listen to the bad reviews, because overall, this is an excellent place to shop!
Excellent Customer Service – I have been to this store over 20 times and have brought family members and friends as well as bought a few firearms from them and we can honestly say it was one of the very best Customer experiences I have ever had, and My friends had loved ever second, plus you can Not Beat Their Prices.
I will always Buy from this store, they have just about everything you need, Please go there and check it out and got an excellent price on the Mossberg 500 other wise known as The Persuader...
Please keep up the Excellent Work you have been doing...Thanks again Ed
Great prices and selection, poor cust service – I dont know who the guy is who said " Who we are politically, occupationally, etc. when we go in there really doesn't matter" but I bet he is either Bob himself or one of his employees. I have been there many times and know several police officers who go there as well. They all say the same thing. How can he be in business with such poor customer service and political views? (yes, I have seen it and heard it first hand) The answer we all come up with? He has the best selection and prices. So, we go there, buy our stuff and get out.
I have had my mix of experiences with Bob and his employees. Some treat you like you're an idiot, some act like they just dont care. Other times I get good service from someone who is willing to answer your questions and chat it up. It's a mixed bag. I always get the feeling that they are looking down at you, like they feel superior. You want to ask a simple question? Dont bother. Nine times out of ten, they will make you feel like a moron.
Yet, I still go there, shopping for deals, buying ammo. I guess I do it because I am there for a few minutes, then leave. I'm not working or living with them so who cares. It's just a shame how they treat you.
Bob Jensen's shop is at the top of the Front Range – Whether you are military or civilian, man or woman, Bob Jensen runs one hell of an operation in Colorado. Who we are politically, occupationally, etc. when we go in there really doesn't matter. And when you go in there, yes, the products may be the most important thing on your mind. But really, after learning most guns are sold at cost, just how good the employees can be to you, and how there is a lifetime of gear to work up to, the most valuable thing about this shop is that it keeps you coming back. Of all the reviews talking about busy employees and irate personalities, I can only shrug. Its retail, but its a friggin' gunshop people! Keep your $hit together? I mean, look, the owner is on the floor or a few feet away in the back processing mountains of paperwork six or seven days a week, from the time the store opens until after it closes. Bob has devoted his life to this shop - and it shows. The least we can do as customers in a shop this busy is be patient. They are not there every day to screw over the public. So please remove the poles of righteousness from your a$$e$ and head up to Loveland.
very proffessional...sheep dog personalities – I have been to Jensen Arms many of times. so mush that i really dont remember my first time going there. for the past 4 - 5 years i have been making frequent stops there and spending up to 2-3 hours in there. i am not local so i get my dose of the store while im there. i am on a military special tactics team, so i know quite a bit about gear and firearms. when i go in there i can really relate to all the workers in there and we share stories back and forth and kind of pick on each other about the being in different branches of the service. all though, i know they do not do it on purpose but sometimes i almost fill stupid when i talk to them about guns. only because they are so knowledgable about firearms. they aren't dicks or anything and its always a learning experience when i go in there. these people are very proffessional though. on busy days i have noticed they give care to each and everyone of there customers some at least 3 at a time. what you must understand for those who are writing bad reviews is that there are two different types of people in this world. you have your sheeps and your sheep dogs. your sheeps are those people who follow and are timid and closed minded and cant make descisions and also take critisism very hard. your sheep dogs are those people who lead the heard and are open minded and make descisions and aren't afraid to speak there mind also know as A type personalities. these guys are'nt afraid to speak there mind and give critisism and take it. they know how too. if you go in there closed minded and timid and a liberal you shouldnt be in there anyway. they will eat you alive, i would. its like a vegetarian going in to a buther shop theres no reason for it. what i am saying is even if you dont have any idea about guns, but you go into this open minded wanting to at least learn and take everything in. and jsut play with a something. they will be more than happy to teach you, show you whats new, sell you something if wanting to buy. they do have some of the best prices there and top of the line weapons. there acssessories are unlimited and maybe not always in stock but they do get everything reasonably fast. they are always willing to work with you and are outstanding people. just talk to them and remember keep an open mind and dont act like you know everything!
like i said when i am in there i spend hours and they dont mind. they like to see there customers happy even if it is just getting a big smile on your face when you walk into there store.
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