Cerritos >Auto Dealers > Cerritos Ford
18900 Studebaker Rd, Cerritos, CA | Directions 9070333.860017 -118.097313
Risk Your Vehicle – Took car for an inspection (with a working sunroof) and left with a broken sunroof. The customer service manager, Eric Foltz, and the general manager, Mike Gilligan, both refused to repair it even though their technician admitted that the sunroof broke during the inspection. Not only was the sunroof broken, the service advisor noted the incorrect vehicle mileage (off by 20,000 miles) on the inspection report, noted the incorrect phone number (we didn't get a call that the car was ready), and the technician left grease hand prints on tan interior. Customer and competent service at Ford Cerritos are not a priority. Hence, you risk damages to your vehicle at this dealer. As a last resort, I asked to at least have the inspection fee refunded...denied. I doubt I'll ever return to another Ford Dealer.
I'm sorry to hear of your negative experience. We value all feedback as it helps us grow as a dealership. Customer satisfaction is our number one priority and I am sorry that we failed to give you the service in which you deserve. Please contact me at your earliest convenience so I can better understand what happened and we can get to the bottom of this issue. Regards, Angie Marzinke- General Sales Manager Office Phone: 562-405-3570
Cerritos Fords' Internet Sales department will harass you everyday! – Cerritos Ford's Internet Sales department is the most unprofessional department I have ever come across. Sept 03, 2007 I requested a quote for a vehicle and had to enter my email address. I received a response a day later and was pleased. I received another response the following day, and then another the next. I requested to "OPT-OUT" per the email's instruction because I had all the information I needed and did not want anymore solicitation emails. I have sent response emails to the Internet Sales of Cerritos Ford Manny Jalandoni, Monica Martinez and Angie Marzinke asking for this to stop. I have received 6 solicitation emails to date. I have had to contact the Ford Corporate HQ customer service line and California' District Attorney Office because of their harassment.
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