991 Main St, Manchester, CT | Directions 0604041.768474 -72.520448
Store Hours: Monday Closed Tuesday 10-5:00PM Wednesday 10-5:00 PM Thursday 11-8 PM Friday 10-5:00 PM Saturday 10-4 PM Sunday closed
Neighborhoods: East Side
What a Horrible Store and Seamstress – This rating should be zero.
I was totally humiliated in front of my sister and my friend by the comments that were made by the seamstress. They were very derogatory.
The owner measured me and ordered the dress. He said it had to be altered. When I tried on the dress the first time, it didn't fit. When I went back for the 2nd fitting, the lady had added 10 INCHES to the side of the pants. And who knows how much to the back. The back of the top was completely torn apart. They took off the beading completely on the back. It looked like a had a bib on.
The seamstress kept saying, "Have you ever considered a breast reduction". "I have never worked on someone that big". Not only did she say it, she kept saying it. The owner then came in and said "We'll find another person to fit it." Believe me, I might be big, but I paid enough money to have them make it look nice for me. They wanted to keep adding panels to make it fit. There was no way it was going to fit with what they were doing and it was going to cost me even more.
Never paid full price when you go in. I thought that by paying in full for the 2nd fitting, I would get something nice for my son's wedding. Now I have nothing and the wedding is only 2 weeks away.
The owner should have said that the alterations could not have been done.
very sorry I entered this place – After being measured and ordering an outfit for my wedding in Feb 2009, I received a call from (ash) the owner saying that part of the outfit I ordered was discontinued (which was the jacket for my suit) I told him that I wanted to cancel and get my $200.00 refund returned, I was told that I could not have a refund and I had to get another top. I told him I did not want another top this is my special day and I don't want to settle for second best. He told me I could not get my money back and I had to choose another top. I don't like to fight so I did as he told me. WELL after waiting for 3 months, I heard nothing from this store so I called on May 30th and he said your outfit is here I wanted to come in that day he told me no that I could come in on Saturday, I went in on Saturday to try on my outfit, (which they ordered 4 sizes to big) the outfit was in awful shape, hooks broken zippers not good beside being so big the pants kept falling off. I was told it could be altered (WELL that is another $200.00) I waited for 2 hours to be fitted and the owner told me it would be another hour or so. he asked me to leave and he would call and make me an appointment I said why can't I make it now, he said no and again said he would call. He never called and I returned to the store on Tuesday June 2, Ash was not there and still no appointment for alteration. I requested my money back . I was very upset with the service and did not like what they ordered in place of what I wanted.I was told I could not get a refund, was was not welcomed in the store, now he has my outfit and my $200.00 deposit. I hope this helps others not to go to this store. This man CAN NOT BE TRUSTED. PLEASE be careful of what you order and what you get. Do Not put a large deposit like I did, if your wise you won't enter this store. I am going to try and either get my money or at least that garbage he tried to pawn off on me. rating is required to send this. I give NO stares
not a good place to go – Linda and I placed 2 orders with this establishment on Feb 2009, Linda ordered a size 16 I ordered a size 14, what finally come in on May 30th was a size 20 and a size 18, now we can be chargeed for very high priced alterations. My outfit was not what I ordered and he told me he was right and I was wrong. that I would have to take what he ordered and there was nothing he could or would do to help me out. he asked me to leave and told me he would call me Tuesday June 2nd he never called, so at 2:30 I went to the store to request my money back, he was not there and after waiting for an hour we left and half an hour later he called on my cell phone and told me he could do nothing!! that I got what I ordered and I could not have my money back and not to come back to the store. so now he has my money and both outfits. I am so upset I gave this man Ashe a $400.00 deposit which I was very stupid to do, but I really felt that he was honest and we would get what we ordered. I am going to continue to fight this, but just wanted to let others be ware, He is not an honest man and be very careful what you order and sign for. I did not sign for anything, he did not have me sign a form, I am contacting an attorney and the Consurmer Protection . Dont make the same mistake I did.
This message requires me to rate this store I give no stars, but I must check one in order for this message to be put on line.
Buyer Beware! – My wife and 2 (8 & 10 years old) daughters were bridesmaids in a wedding and the bride chose East-West Bridal for her gown and her brides maids gowns because the price "looked" less expensive than others she had seen. This was true...but. Where they get you is with the alteration. The measurements were taken and the dresses were ordered. They would not give my wife a price for the alteration when they were taking the measurements...even though she asked numerous times. So she was shocked by the alteration prices of $102 for each gown. Worse still was that the quality of the work and material was poor. On the day of the wedding the zipper was stuck on one dress. And this was the first time taking it off the hanger after trying it on at the shop. On my wife’s dress the seam on the zipper was sewn poorly and left a big gap. So at the time they were supposed to be at the bride’s house we were driving, a half hour out of our way, to the shop for repairs. The owner was not very concerned and would not give any of the money back because of the poor workmanship. By the end of the reception the zipper on my other daughters’ dress was also wrecked. I didn’t even elaborate on the rudeness of the rest of the sales staff.
Lower price gown + high price alterations + poor quality material + poor workmanship = $$$ + STRESS
We sent in a letter of complaint to the Department of Consumer Protection and we were told that the only way to get reimbursed would be if there were more people sending in their complaints. So, if you have had something happen to you like this, please write the State of Connecticut and maybe we can stop this racket.
Sorry to be so long winded, but be careful if you choose to buy here, your special day may be very stressful...I know ours was.
Great Place!! – I have been reading some of these bad reviews for this place and am really surpirsed! I had a WONDERFUL experience at East West. I got married over a year ago. I was recommended by a friend to go here because of their great prices and selection. I found my wedding dress immediately and had a lot to choose from in my price range. I also brought my bridesmaids there to get their dresses and they loved them. We had such a great experience with these dresses that my mother and some family members all bought their dresses there, too! Everything came in on time and looked beautiful. We had great service and a great experience! I would recommend this place to anyone.
Great Experience – When my daughter wanted to shop for a wedding gown, our first (and only) destination was East/West Bridal. We had purchased bridesmaids gowns for my own sister's wedding 5 years ago, so we knew we would be treated well. When we walked in, Ash, the owner recognized us! We picked out gorgeous gowns for the bride and for me. The tricky part was scheduling fittings for my daughter, who is in the military and stationed out of CT. She had her initial fitting at Thanksgiving, and the final 2 days before the wedding. Ash and Dora, the seamstress, made sure all work was done beautifully and on time. The bride sparkled in her snow white gown as she stood with her groom in his dress whites. We feel that we have friends at East/West.
Pros: SERVICE- kindness of staff!
A Great Experience!! – East West Bridal Boutique is a wonderful place!
I walked by the store and fell in love with a gorgeous dress that was in the window. I just had to go in!!
the staff was absolutely wonderful they were so attentive, and I found my dream dress it made my wedding day so wonderful
I highly reccomend this great shop!
This place is very shady – East West Bridal is NOT the place to look for any kind of dresses. They are very rude, their dresses are over-priced, considering they get them made in CHINA for Pennies on the Dollar. They have a standing policy of fitting you into a dress that you will automatically need very expensive alterations. Their seamstresses are just as shady as the owner and are in on the hustle and shakedown that goes on in their shop..PLUS they have absolutely no talent and will cause you to need repeated alterations just to get the fit close to your proper measurements. If I had to guess, the owner brought in his family members to pretend to be seamstresses, when in actuality they are sweatshop workers from NIKE factory in their home country....A dress that was priced at $180 ended up costing $340 with all the alterations that were required, even though we were quoted a price of no more than $50 for alterations....Stay Away...
Worst place ever – I picked up several of their catalogs at a bridal expo. The dresses in the catalog looked great! I couldn't find a single one of them in the store. I visited their web site and found a dress I loved that was "on sale". I called the store and spoke to a guy, I asked about the dress I saw on the web site and he they didn't have it anymore. So then I asked if they had any of the dresses which were listed on the web site as "on sale", he said they didn't and I wouldn't want any of them because they're old. You do not tell a perspective bride and potential customer want they do and do not want! They had an entire page of discounted dresses on their web site that apparently do not exist.
Once we got inside it was like shopping for your dress at the Salvation Army. I know "try on gowns" get ware and tear but these gowns were filthy. While I was new to the wedding dress experience I felt I knew more than the sales person. What they presented themselves as at the bridal expo and what you get when you walk in the door are two completely different things. Don't bother stopping in.
This place is horrible. – Maybe I am a little too trusting? When I went in and ordered my bridesmaid dresses everything was great. So I called a couple weeks later, and was told the dresses would be shipped on July 14th. So the week of 7/14 I called to double check, so that my bridesmaids could schedule their fittings in the states they lived in... and they confirmed they were being shipped on 7/14. So when I called on 7/17 to see if they had come in, I was told they hadn't but would get a call when they did. So when I didn't get a call for 2 days, I called them. I was then told that they were being SHIPPED on 7/21! So they came in on 7/26. I went in on the 27th to pay the balance, and get the dresses shipped to the girls that needed them, which the store had agreed to do for free, since they came in late. As I am standing there giving the manager the addresses, another employee came over and says "did you show her the maid of honor dress?" Which he had not. It wasn't the right dress! It wasn't even the right length of dress. It wasn't even CLOSE TO THE OTHER DRESS! THEY WERE GOING TO SHIP THE WRONG DRESS TO MY MAID OF HONOR, WITHOUT EVEN TELLING ME!!! They were apologetic, since the dresses are made in CHINA and they had come in a week late there wasn't enough time to get it in time for my wedding.
I would strongly recommend avoiding this place like the plague.
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