199 Forest St, Manchester, CT | Directions 0604041.767534 -72.530220
Neighborhoods: West Side
I had a very good experience today with Boston Joes, the repairman was polite and very nice. He explained the problem and how he would resolve it, took precautions to not damage my floor and completed the job to my satisfaction.
DON'T CALL BOSTON JOE'S!!! A waste of time! Didn't Show up! Incompetent! I wasted 6 hrs.!!!
Very, very rude, inappropriate and vulgar!! I made an appointment through my warranty company for a washing machine issue who contracted with Boston Joe's. I made the appointment for between 12:00 - 5:00, they showed up at 9:30, nobody was home so they left us a message. Called them back and they said there was somebody in the area so they sent them early and now they could not come back, we stated that our appointment was for after 12:00, but they did not care. My wife took the day off to be home and nothing got fixed, or even looked at! They said to me, "if I checked the schedule yesterday and saw you were booked for the afternoon I would have called to switch the times, but I didn't and we can't come back now". So since they messed up their scheduling they expected us to take more time off, and said "what else do you want me to do? We tried to come out and you were not there." Gee I don't know, maybe provide customer service and admit fault/error!!! The "owner" then got on the phone and said, " I am tired of dealing with you and your wife, either take the other appointment or call back your warranty company for someone else to do the repair." Being a Director for a large local company I was floored by this reaction. When I confronted the "owner" about his ridiculously poor customer service and social interaction he said, "I don't have #$@%^& time to deal with you and your irate #$^%# wife! I have a business to run" and hung up the phone (yes that is vulgar profanity). Never have I been treated so poorly as a customer who did nothing wrong to begin with. Do yourself a favor and avoid this company at all costs! You don't have to base it just off of me, read all of the other reviews as well.
BostonJoe rude, crude, and incompetent! – The Worst in the business! 3 missed appointments, no call backs, and when you do get someone on the phone, rude, crude and vulgar! Was easier to buy a new clothes washing machine than to have those incompetents in my home ! If ever I get referred to them again, Id assume throw out the appliance!
VERY RUDE OWNER, BAD SERVICE – I called them cause they gave me an early appointment to fix my refrigerator The guy seems to be very nice went he came in. Told me what was wrong he ordered parts next week when parts came he installed and left. Two days later the fridge was not working again. I called again an he said now it needs another part. I don't know why he could not guessed it the first time. I called the office an the owner was very rude I told him he cannot keep charging me labor charge until his service man figures out what is wrong with the fridge. anyway i told him to order the parts. service man installs it but the motherbord fuses off so he has to order again. The owner says service man knows what he is doing but i guess he does not and on top of this the owner want me to charge outragous labor charge. do not go with this company. They are just a ripe off. i ended up calling some one else and paid more money.
Very Disappointing – Boston Joes is a certified LG repair center in my area. I called them to fix an appliance three weeks ago. I waited for three days for the first appointment, at which time they told me they needed to order a part. They said it should be in by Tuesday. I proactively called to get into their schedule for Tuesday and was told they couldn't make it until Wed, likely in the morning. On Wed morning I called to see what time they were coming out and only then did they realize the part they ordered was delivered to them broken. So they had to reorder the part. We rescheduled for the following week, on Tuesday. They rescheduled for Wed. Then the guy called out sick on Wed, so we rescheduled for Thurs. He called out sick on Thursday, so they rescheduled for Friday morning. They showed up on Friday around 3 or 4pm, and guess what? They had the wrong part! So they ordered a new part and rescheduled for the following Tuesday. Tuesday morning.... On Tuesday I called them around Noon to see where they were, and they said the tech would be here between 1 and 3pm now. The tech himself called at 2:45 and said he'd be here in an hour. 6pm came and went - no one showed and they aren't answering their phone.
I work full time! I've taken vacation days to sit at home and wait for them to fix my appliance - for three weeks now.
Outstanding Service – I was worried with all of these people below me saying that this place was unorganized but i was surprised to say the least. The dispatcher Ralph was very kind and helpful and was able to put me on next day! the repair went smooth and within three days (because of part order) they completed the job on my dryer I was impressed.
I am glad to see that your experience with us here at Boston Joe's was a positive one!
Poor Service – This repair service has been nothing but a headache !! The technician arrived the day I had called and repaired the "loose wire on door" and within a few days the same problem occured. I called them back and the same technician came out and said I needed a new part. The part was ordered and replaced. The washer continued not working properly. I had the same problem going on. I called again 3 1/2 weeks later and the same technicain came out and said I needed another part. So far, the cost was $ 254.90 and the washer was never repaired and they wanted me to pay an additional $250 plus dollars for another new part and service. I spoke with the owner, who was rude and chose not to resolve the matter. I plan to pursue this complaint further. I want to warn consumers of this appliance repair service to save your money and headaches, not to mention loss time from work !!
I apologize that your service was not satisfactory, we are making impovements to better prevent this problem from happening again.
boston joe's is the best!!!!!! – boston joe's was the best !! , i had a broken washer i called boston joe's in the morning around 8:30 i had a tech at my house at noon the same day , the tech was nice and knew exactly what was wrong , it was fixed the same day , i recomend this shop to all my friends and family , thanks boston joe's!!!!!
Your welcome happyguy123456 glad we could assist you and glad you had a great experience with us!
FIND A MORE RELIABLE REPAIRER – TOWN OF ANDOVER SET UP AN APPOINTMET FOR AN A/C REPAIR IN THE TOWN CLERKS OFFICE. REPAIRMAN WENT TO THE BUILDING DEPARTMENT OFFICE. REPAIRER THEN CLAIMED SOMEONE SAID SOMETING HE DID NOT LIKE AND REFUSED TO DO THE REPAIR. I CALLED JOE TO FIND OUT WHAT HAPPENED JOE WAS RUDE AND CLAIMED SOMEONE WAS NOT NICE TO HIM AND REFUSED TO GIVE ANY SERVICE. I SUGGEST THAT IF YOU HAVE A REPAIR GO TO A RELIABLE SERVICE REPAIRER FIRST SELECTMAN TOWN OF ANDOVER
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