21 Christian Ln, New Britain, CT | Directions 0605141.653470 -72.750884
Trash-Away - Berlin CT – It's a shame the way reviews work. Rarely do people that have positive experiences go out of their way to leave positive feedback for goods/services. So what you end up is a terrible feedback rating like the one Trash-Away has here.
I'm a resident of Berlin/Kensington and Trash-Away is our waste management company.
The only issues I've had to date are rare cases when I'll come home to my trash can/recycling bins being in the middle of the driveway, which makes me have to park on the road and go move them. Only a slight nuissance.
In situations where I have large/bulky items that I need them to pick up (an old couch, mattresses, box springs) they are out within a week to pick them up.
All of the reviews on here seem to be pretty pedantic things, and people just looking to vent. Trash-Away has been a pretty good service for me.
Terrible Service Year After Year After Year – I have been a local homeowner and Trashaway customer for over 15 years. In that time I have had to contact the company approximately 10 times with a problem or a question. Each time the employee I had to deal with was rude, obnoxious, confrontational and showed no interest at all in helping me.
I have never seen or heard of a company that consistantly shows such contempt for its customers
It appears to me that management not only condones but encourages this behavior since I have experienced it from several different people that work there.
I can only assume they are the only trash removal service in the area since the local towns continue to do business with them.
I hestiate to give specific examples since after one of my problems my trash was not collected the following week. They had their excuses ready before I could even ask them why they didnt pick it up.
I would have to say this is the worst company I have personally ever had to deal with in any way.
the worse service ever – I don’t appreciate the service. They should be ashamed of themselves. I left two of my garbage bins outside in front of my yard the night before pick up day , and they never came by to empty it. I even call the following morning and they did not accommodate my needs. What has happen to me will not be tolerated and I will make sure the mayor and the governor is involved. This is a big situation. I will forgive but not forget, we all make mistakes, next time I will take much further action by taking them to court.
Consistently Horrible Experiences – Every week they invent a new reason why they can't pick up the trash. One week they are too far from the curb, the next they are too far apart, the next they are too close together, the next the lid is a fraction of an inch away from being fully closed, and the list goes on and on. I can't believe I pay as much in taxes as I do and have to deal with this horrible customer service.
Worst garbage pick-up, I've experienced in the years I've been living in New Britain – In past few months, this service has been horrible. They complain cans were too far-up the lawn, yet a week later they wanted to take away some furniture We had set up on our lawn in front of house. then they were too far apart, then too close together. and just recently too full. If it were up to me I would change company. Just this past week, my garbage was not picked-up. Supposedly overfilled garbage cans. I believe my neighbor did not have his garbage disposed of either. We pay our taxes, which pays for their "services", I believe these people have become lazier with the new pick-up system, now if they have to get out of their truck to pick anything up, they will not dispose of our garbage. In the meanwhile, we contact the company, their response" ask the city for more garbage cans". At 1 point the worker told my gaughter, we should be out there (~4:00 a.m.) to pick up any bags that fell, throw them back in the can and then they would dispose of it. That is totally ludacris. I have had it with this company..I do plan on reporting this to the City of New Britain..we've had it with this company. Our complaint may not do much, but @ least I will be heard. If i could, I would rate trash away with "zero" star...
New Britain angry tax payer...
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