989 Farmington Ave, West Hartford, CT | Directions 0610741.761128 -72.744782
Avoid at all Costs – We use to love Lasalle Music Store (now Music and Arts) but the store has a new management and the customer service is horrendous. We purchased a $700 keyboard for our son and just before the warranty expired the keyboard developed a problem - the cover above the keys vibrated to the point that it was impossible to enjoy the music being produced. We submitted it in June 2011 and after calling repeatedly for two months we got the keyboard back, only to find that now certain keys will not play (complete silence). We returned the keyboard in August and have yet to get the keyboard returned. It's now the end of October and John Caruso the manager has basically told us we will get the keyboard when it's ready. Spend your money elsewhere.
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