Berlin Tpke, Newington, CT | Directions 0611141.672596 -72.716360
All Time Worse Experience with ANY Business:
My grand daughter turned 4 years old and we had her birthday party there with all of her friends and family. This was the WORSE experience we have had in almost 30-years; the owner of T Bowl was extremely rude and yelled at the children and parents when the parents were attempting to assist their children to bowl. When we calmly attempted to talk out the issues she continued to threaten and actually turned off the lanes. She scared the children and her staff are clearly afraid of her as well; staff cried. The party room was not large enough to fit the number of guests; we reserved the party months prior. The entire facility was disgusting; bathrooms were not usable.
We strongly encourage any family with reservations or even considering reserving a party at T Bowl to cancel; even if you lose the deposit you are making the best decision for your child's special day.
Caution: As an professional in EMS I have never met a women with such significant anger issues and strongly believe she should not be around children.
EXTREMELY Rude Owner! DO NOT SPEND YOUR MONEY!! – My husband booked a party for our 5 year old son (youngest of 4) for his birthday in two weeks. The confirmation email didn't give all the details so I called to simply walk through and make sure I wasn't missing anything. The owner answered the phone (after I pressed zero for 'Customer Service') and when I asked her some basic questions she very rudely barked: "It's IN THE EMAIL"! She just continued to answer all of my questions with, "It's IN THE EMAIL" over and over. I calmly responded that the details were not ALL in the email which is why I was calling to make sure I didn't need to bring anything. She was unbelievably rude and disgusting and stated, "I am perfectly fine if you want to take your business elsewhere!" Good lord! I called to confirm a few simple things and this woman was down right disgusting. We moved to the Northeast about 7 years ago and I have found folks to be so very kind, generous, and helpful....this woman is absolutely deplorable and shouldn't be alIowed to operate an establishment catering to children. I would not spend a single cent in this place and the last thing I want to do is schedule a party in order to encourage other parents to spend money with such a rude, disgusting, discourteous, and deplorable 'business person'. How disappointing. Our little boy was truly looking forward to the experience.
Excellent birthday experience – My wife and I recently held our Son's 9th birthday party at Fun Squared. First of all, we thought the renovation they did was excellent. We really enjoyed one of their new birthday party rooms. We thought then entire booking process was simple and painless. We thought the staff were very professional and had no issues with anyone who we booked the party with. We really appreciated the fact that we had our own birthday coordinator and didn't have to share her with any other parties. The pizza was excellent, our coordinator told us they get fresh dough from Stew Leonards!!!
With the new laser tag, video game area, snack bar, and lounge, it has something for everyone. We will definitely be back.
Awful Experience/Customer Service Unexplainable – I never post things like this, but was compelled because I have no other recourse....
I don't even now where to start with the details of the owners unexplainable reluctance to work with us on a rescheduling (not cancellation) of a birthday party.
Due to a severe outbreak of the flu in the Rocky Hill school system all but one my child's partygoers were unable to attend his birthday. We contacted the owner a day an half before the scheduled birthday. She the "top dog" (she called herself this) made it clear that she would pocket the deposit ($50.00) and we would have to reschedule by putting down an additional $50.00. The money was not the issue here. It was her complete lack of willingness to work with us.
From a business perspective I understand the need to take a deposit. You have to hedge against the possibility that a customer simply just does not show up or cancels at the very last minute with no intention of using the facility. This was not the case.
An issue beyond our control left us without anyone attending the party. We simply asked to reschedule and have the deposit applied to the future date. She was not sympathetic in least. At one point she even hung up on me.
Once we got her back on the phone, I tried to explain my lack of understanding in the business logic. Her decision not to apply the $50.00 was extrmely shortsighted and showed a lack of business acumen not to mention horrible customer service. I guess I should not have expected this level of sophisitcated business sense from an owner of a bowling alley (tongue in cheek).
Think about it - the owner was willing to let me go as a customer over $50.00. I would be spending anywhere from $200 to $300 the day of the party and thus she was going to incur a net loss of at least $150.00 by choosing not to work with me on applying the $50.00 to a future date. And, this assuming the current party is the only party I was going to host for my kids, at this facility over the next ten years. The laser and bowling business must be doing pretty well to treat customers this way.
She has a every right to hold onto the deposit, I do not dispute that, but she has lost a cusotmer who was attempting to reason with her. It was extremely frustrating and has left me with no other choice but to warn others to be cautious if they choose to engage this owner.
It is a shame that what seems to be the owners personal ISSUES are getting in the way of a place for kids.
Great Place for Birthday Parties..... – T-Bowl is a great place to throw Birthday Parties. My son had his 8th Birthday Party Last week.
He and his friends had an awesome time. Stacy was really friendly and very helpful. I would recommend this to our friends.......
Recommend to other parents – We had a great time at Funsquared on Saturday. Kelly wat great and the accommodations were perfect. Thank you for a good time and I Will definitely recommend you to other parents.
Great Birthday Parties – Customer service was excellent, Kelly did a excellent job with the birthday party and Kim did a wonderful job setting everything up!
Great Birthday Parties – Just to let everyone know what a wonderful time we had at my grandchildren's birthday party which was in March. The laser lights was a big smash with our family. I would definitely have their party @ T-Bowl Lanes again.
Great Experience for the Price – My family has been going to the T-Bowl on Sunday evenings for our family night out. It is great, they run the Sunday Rock & Bowl which at $6.00 per person with everything included - how can you beat it!!!! For our family it is a great value at $24, definitely beats the movies at $10.00 a piece. It works out great we have dinner at the snack bar and still get home early enough for the kids to get to bed before school. I recommend it to anyone!
The staff is courteous and always willing to help us out!
An excellent place to bring your family and friends – I was recently at T-Bowl and had a great time. My kids thought the new Knights Quest Laser Tag was awesome.
And the pizza is out of this world. The place has been recently renovated and it looks fun, I like it there
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