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Toys >Mystical Toys Of Mystic
4 E Main St, Mystic, CT | Directions 0635541.354053 -71.966383
Mon - Thu, 9:30am - 6pm; Fri, Sat, 9:30am - 7pm; Sun, 10am - 6pm
BEWARE OF IRATE STORE OWNER – I too thought this was a great store, since my honeymoon in mystic we've come every year. Today we met my parents my sister and my other sisters family, the kids are a 7 month old a 17 month old and a 2.5 year old (the last two are mine).
We were having a great time in the store tons of fun toys UNTIL... my 7 month old niece put her hand on a shelf that was not secured properly causing it to fall and subsequently making the shelf below fall. The brackets were not secured or balanced properly, and the shelves were resting on top not secured at all. Now keep in mind my son and daughter were playing below. Luckily the shelves missed my children but the toys fell at their feet a few seconds earlier and this could have cause major problems. I brought this to the attention of the owner who took no responsibility for the shelf. He then yelled and shamed us for "making a mess of the store look at all the toys on the floor” (there were very few) and told us to leave and go somewhere else. I then asked if he considered this good customer service to which he replied "are you being a good customer, why don’t you get your stuff and leave.” We were all intending on buying toys at least $100 dollars in toys.
His behavior was disgusting, disrespectful and completely unprofessional. In fact my wife feared he was going to hit me, with my hands in my pocket. Not only was the condition of the store unsafe (those shelves in particular) but his uncontrollable anger seemed worse.
He YELLED at me in front of my entire family making everyone very scared, even the clerk was scared. I would never recommend going there and if you do beware of the grumpy man with the grey mustache.
I would recommend buying the toys online for far less, and you won’t risk ruining your weekend.
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