Arcadia >Banks > Foothill Federal Credit Union
30 S 1ST Ave, Arcadia, CA | Directions 9100634.139430 -118.027984
Mon - Thu, 9:30am - 5pm, Fri, 9:30am - 6pm, Sat, 9:30am - 1pm; Sun, closed
BAD EXPERIENCE – I have banked with the CU for 20 yrs. I have had loans and have been loyal.
On 07/16, I had called the CU to inquire about the purchase of a cashiers check and a bank check. I also asked for the explaination of each.
On 7/17/09 a friend of mine and I asked the teller for again the defintion of each. I was told by the teller, like the telephone line center rep that a bank check could be stoped and a cashiers check could not. I took detailed notes.
I called the CU 7/22, spoke to Cindy and Lupe to stop what I thought was a bank check, the teller said "it says cashiers check" but it's not. And now it cannot be stopped. What I thought was a bank check was made out to a moving company for $777 and with out payment my items were being held hostage. I feel decieved and not supported by the CU. INACURATE information was given by the teller. After I asked over and over, in case I was in a situation like this. I am out $777 for wrong info provided.
For a week a played phone tag with Chris the VP of Operation. When I finally spoke to him on 07/30 he called me a lier, cut me off and took no responsibilty. I know what I was told or I would not have made the purchase of what I told was a bank check and really was a cashiers check. I drove to Aracadia to purchase a bank check and if I would have been told of all the restrictrictions I would have not made the purchase.
Very Satisfied – I've been banking with FFCU for the past ten years and have had excellent service. I got a great car loan and plan on getting a home loan through them in the future. The only downside is that they have only a few ATM locations, but that doesn't matter much now because you can go to a Washington Mutual ATM with no service charge just about anywhere.
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