1025 Seminola Blvd, Casselberry, FL | Directions 3270728.676005 -81.316768
We recently left our two small dogs at this clinic. We brought their crate with four blankets in it because it is their "safe place". We picked our two dogs up after a 6 day stay and they smelled terrible. The blankets in their crate smelled terrible as well.
We keep their food in a special container to keep it fresh and when we got home we noticed that 3/4 of the food was gone. This food usually lasts about a month!
Both dogs were vomiting and had the runs. One of the girls there told us one of the dogs had the runs but wasn't sure which one. (real good care?)
When we got home we immediately gave both pups a bath and washed the blankets we left with them at the clinic. Both pups had dried poop all over their bottoms where it had rundown on them from the runs.
We called and spoke to the owner who said she would call us back in a couple of hours. Four hours later she called us back with a list of excuses. She said the crate was never used. We called them and handed them the crate which they said was no problem when we brought the pups in. She then went on to say that any odor had to come from OUR dogs or OUR blankets! WE bathe our pups often and are washing their blankets all of the time because of the sand here in Florida. Our dogs are kept clean and healthy. Their little bottoms are NEVER crusted with poop! The owner never did address the issue of the dog food.
We would NEVER suggest using this facility regardless of cost! I wouldn't trust these people with a stuffed animal!
People that rated this as a good facility have never been in a quality pet boarding facility! They are the WORST!
I took my 8yr old mix to Dr Hill for a knee issue, ended up being bone cancer and just got her back today w a leg missing. My girl was treated so well, I could call whenever to get updates and her I loved how I was treated as I cried on phone when I heard her lungs were clean and she was in surgery! The receptionist was very kind on the phone w me then. Amazing price, my old vet was around 1600$ plus but Hill was way under price and better treatment for both my dog and I! Hes the best kept secret!!
to all the Staff With Dr. Hill Casselberry Animail Clinic..THANK YOU!!! My Cat Chester was brought in Wednesday after I spoke with JaneEllen who is so wonderful & caring...You all listened to my issues with Chester took care of him, contacted me with updates on what Dr. Hill wanted to do, cared for him while he stayed there 2 days knowing he is an "only child" made sure he was comfortable. The price for all the tests was the most SHOCKING when I came in this morning to pick him up...I honestly was expecting 3 x's the amount but It goes to show that you all care about the animals by not overcharging (which I have dealt with at past vets) I will RECOMMEND you to everyone I know with a pet...you are all angels!! Thank you again for taking such wonderful care of Chester!!!
God bless you all!!
Kimberly, Ken, Jason & "Chester" The Roger Family
a patient for life!
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