Surgeons >Atlantic Ear Nose & Throat
963 Town Ctr Dr Ste 100, Orange City, FL | Directions 3276328.908153 -81.287616
Neighborhoods: Orange City Town Center
Great experience! – I had a very positive experience when my son needed a tonsilectomy. Dr. Rothbaum performed the surgery. My son had a complication a couple of days after the surgery and Dr. Rothbaum met him at the hospital and saw him immediately. He took good care of him and was very caring and compassionate. I highly recommend Dr. Rothbaum.
Doctors are now running a scam it seems – I had a very bad experience. First, my appointment was at 9:30am and the office was completely full and took over an hour to be seen. When I did see the doctor for my problem of snoring he looked in my ears and told me I needed a procedure done that would cost $500.00 after being seen for a total of about 3 minutes tops. Then when I went to check out the doctor informed this would not be covered under my insurance and my total would be $151.00 but I could feel better because they would apply it to my $500 procedure. They did not tell me at the time of the appt which I was very specific about why I wanted to be seen and when I asked if they were going to file it and if they verified this with my insurance company they said no. I felt like I had been had and this was a scam to get more money from me. I will not refer them and certainly will not have positive things to say regarding my experience.
Thank you for the opportunity to respond... Insurance covers treatment that is "medically necessary." The evaluation of snoring does not meet the "medical necessity" criteria used by the insurance companies and so payment for services with this diagnosis is generally not covered... In this particular case, the insurance did pay for the visit and a refund was issued to the patient.
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