Pasadena >Food & Dining > Cafe Bizou
91 N Raymond Ave, Pasadena, CA | Directions 9110334.147464 -118.148921
Neighborhoods: West Central
This Restaurant Ruined My Wife's 30th Birthday! – I had the worst restaurant experience of my life at Cafe Bizou recently. The service at this restaurant is so terrible that I'm still shocked by my experience.
I planned a warm, intimate birthday dinner for my wife, who was turning 30. It was a very special occasion, and so I made sure we had reservations in advance. We were really looking forward to celebrating with our friends and family. Unfortunately, when we got there, everything went horribly wrong. First, despite the fact that we had reservations, we waited over 30 minutes for a table. After waiting for close to half an hour, I asked the hostess (who informed me that she was the owner's daughter) what the problem was. She told me in a very cavalier fashion that they didn't expect people would eat this long and to just wait a little bit longer. When they finally sat us, we were seated at a very small table. And when I talked to the manager about it, he rudely told me that was just the way it was, even though other parties of six were clearly sitting at bigger tables. The fact that this was a birthday dinner did not matter to him at all. He refused to apologized and just really dared us to leave. So, notwithstanding that we didn't have any other place to go, we just couldn't take it any more and left. I talked to the hostess again, who just had a smirk on her face and told me to call her dad. I called the owner just to let him know what happened, and he never bothered to call me back.
Ultimately, my wife and my family had to find a restaurant last minute, and, by that time, the whole night was just lost. I just can't believe this happened to us. Birthdays, especially 30th birthdays, are important experiences, and these are things you just can't take back. I can't believe people at this restaurant can be so rude and feel nothing about having ruined such an important day in my wife's life.
I can't attest to the food, but what I do know is that the people here are terrible.
Not really worth it. – As an expert on French/ Italian and all American dinning, the first look at this menu had me guessing in what direction this place was trying to go... That should of been the first hint to leave. The place was clean, except for the bathroom, you could smell it from the bar, cleaniness was an issue.
The servers were stuck up and really didn't know much about what they were serving. The fish (Salmon and scallops) were over-cooked and the tuna was under cooked, its one thing to have seared tuna, but this tuna was sushi, nothing seared about it! The vegetable sides were tasteless and the appetizers were bland. Their "shitake mushroom ravioli " was dog food wrap in dried out pasta, probally frozen and just pre-heated. The soups were ok and the salads were not the freshest.
By time we had dessert, we were to scared to even try. We figured esspresso and coffee would be a nice way to wrap up a less then mediocore meal, wrong, the esspresso was burnt, we have a theroy that the waiter had done this on purpose. Again servers were not the nicest. They rushed the entire meal, not a place to sit with friends and family and have a relaxed meal.
Personally, if you know how well cooked food is supposed to taste and be served, then skip this place!
Great for New Years! – My friends and I dined here on New Years Eve last year. We were seated promptly, had a great waiter (it was extremely busy) and were served hot meals! I enjoyed the fish! It was very flavorful and not to "fishy". My friends had the filet. It was moist, cooked to their liking, and worth the money. They served lobster bisque that was one of the best! They have a $2 corkage so bring your favorite bottle to open.
We' already made our reservations for this New Years.
First rate, reasonable restaurant – For the price, you cannot beat this place...particularly if you like wine. I've been there at least 20 times over the past three years and the food always ranges from a low of good to a high of truly outstanding....NEVER had a bad meal there. The prices are low (both food and wine), and the corkage fee is only $2!! Try the chicken with the balsamic reduction sauce. It's consistently great! Service not always 100 percent consistent, but, overall, a tremendous place.
Such bad service, I couldn't believe my ears! – WORST CUSTOMER SERVICE EVER!!!!!
The hostess and manager were so rude that I was shocked!! I called several hours before arriving at the restaurant, and the person on the phone told me that there was no reservations for the time I wanted, but walk in-s were were 20 minute wait. When I arrived at the restaurant the hostess accused me of lying and said that she was answering phones all day, and that she never said such a thing (likely took back their word because it was busier). She said the wait would be 2hrs!! She was extremely rude and never apologized, or asked who I spoke to. The manager was even more shocking. Instead of apologizing, he told me that the hostess had a hard day, and that I shouldn't be mean to her! I couldn't believe my ears, they don't know anything about customer service. I will never be eating there again, and will be telling all the people I know never to eat there as well. I left that night, without eating there, and felt very disgusted.
good food, great service! – I ate at Cafe Bizou for the first time this last thursday. I was a little unsure of eating there being that there were mixed reviews about it. But I was pleasantly surprised, everyone there was very friendly and the food was delicious! I will definitely be going back.
Editorial Review – Sister restaurant to Sherman Oaks' longtime locals' fave, this affordable French bistro is known for $1 soup/salad add-on, low corkage.
Great food, service and atmosphere – Went of Friday night.
I had steak with brandy sauce...Wonderful, flavorful and tender. the pear and beet salad was nice way to start off.
Wife had the whitefish and she loved it. The tiramisu was light way to end the meal.
This location is much better ambiance than the one in Sherman Oaks.
Service was also excellent. They even served the pear flavored Absolut vodka I prefer.
Worth the Wait... – Spent two holiday evenings at Cafe Bizou. Such a deal. Unbelievable prices and two dollar corkage. No wonder it's packed! I've accepted the fact that I have to wait, even with my reservation. Especially on a Friday or Saturday night. It's worth it! Never had a bad experience.
Extremely RUDE management – I was excited to celebrate my father's birthday at cafe bizou in Pasadena. I've heard so many great things about the place, but was extremely disappointed by my experience. We made reservations for 6:30pm, arrived just before 6:30pm, but did not get a table until 7:15pm. The entire point of reservations is so you don't have to wait. People that just walked in with us sat down before us. I complained to the manager about the wait and his response to me was, "it's the luck of the draw." He never apologized, offered a chair or even a glass of water. He said some people wait longer than 45 minutes to get a table, especially when it's more crowded than what it was. I asked even when you make reservations and to my surprise, he said "yes." Hearing this from the manager really gave me and my family a horrible impression of the restaurant. When we were finally seated, it took 30 minutes to have our order taken. The waiter was nice and did a great job, but everything took so long. We didn't leave until 9:30pm because of all the waiting. If management learns some manners and hospitality, and they did something about the waiting then this place would be great. As of now, this place is one of the last places I would go. I'd even go to Denny's over this place.
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