Orlando >Optical Goods > Vision Max
818 E Colonial Dr, Orlando, FL | Directions 3280328.553046 -81.366790
Neighborhoods: Lake Eola Heights, Northeast
HORRIBLE!!!!!! NOT ONLY is this a total scam financially - the staff are RUDE. You will NOT save money and you will LOSE VALUABLE TIME - time wasted dealing with not only rude but verbally aggressive staff.
Dont go to this place. They are rude and very unprofessional.
Avoid this place – The WORST experience when it comes to getting new glasses I’ve ever had!! First off, I went on a Saturday morning and the waiting room was full, the wait would be 2 hours, so I decided to make an appointment for Tuesday instead. When I arrived on Tuesday (an hour early by the way) I filled out all the paper work and sat and waited for my turn. While I was waiting some of the staff members were very unprofessional. I am Latina, and I was surprised that a couple of the staff members were continuously speaking out loud in a vulgar manner in Spanish in front of all the customers. I should have taken that as a sign to leave right there and then, but I had a coupon for a special on 2 frames and it included the eye exam as well. Before I got to see the doctor, they showed me which frames I could choose from and they had me pick out the 2 that I wanted. After that I was back to a second waiting area where I waited and waited and waited some more!! I was there for 3 hours, the store itself had already closed and there were people still there waiting. Keep in mind that I made an appointment to avoid waiting the 2 hours and I now ended up waiting more. By the time I got to see the doctor it was close to 7PM and there was still another test they had to run (eye dilation) that would take another half hour to complete, at this point I had to decline because I was done waiting for the day. They told me I could do the dilation on the day I pick up my glasses. When I went to check out, I had to unexpectedly dish out more cash on my order because the coupon doesn’t tell you that you have to pay extra for lenses to be thin.
WELL there’s more! When I picked up my glasses I was not happy at all, not only did I have to dish out extra cash on my order but the extra service I paid $65 for- to make my lens thin so they fit flush into the frame- was disappointing and unacceptable! The lens stuck out from the frame just like the pair of glasses that did not get that service. To make matters worse when I let the representative know, she attempted very badly to charge me extra money for their mistake. She told me that the reason the lens came out the way they did was because the frames I chose was square (which they recommended me to get). They did not inform me that the square frames would be an issue if I got the lens thinned out. She would not fix the problem without me paying again for that service that I had already paid for nor would she give me a refund. After an hour of much deliberation, debating, frustration, and anger they finally agreed to redo the glasses without an additional fee. They now recommended me to get oval or circular frames so that I would not have this issue with the lens.
Today I picked up the new glasses and guess what? The issue still remains, the lens still stick out of the frames a considerable amount even though it’s an oval frame this time. She had told me that this would not happen with these oval frames, in fact she guaranteed me and yet here we go again! So I let her know about it, and now the excuse she gave me is that my prescription is high so they will all look like that. I was not about to do this whole debating again because it is obvious that they are liars, so I just got up and left. This experience has been very frustrating; it seems like they just care about making money at all costs. I should have gone back to Target Optical where I never had an issue. I rather pay more money for better service and better quality of craftsmanship with lenses. I can’t believe Vision Max has good reviews online. I would not recommend it for anyone. And by the way I never got the eye dilation done! I apologize for such a long review but that’s the scope of my experience.
The service was honest and all the girls and receptionists very helpful, thank you.
Great customer service. We were surprises that Jose's glasses were here before Maria's even though she came two days before him. Anyways, great prices on glasses!
I love the fact that this facility is germ contious + very polite. I felt very comfortable and at easy with the Dr. + staff.
They managed to get them earlier than necessary because they knew that the patient were leaving early. I'm very thankful and grateful they managed this for us.
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