Closed and Lied To Me. I had set up a private dining room reservation for April 11 with Hugo, who I guess is the Maitre 'D. He was told numerous times what the exact date of the event was, and how many guests I was anticipating. 18 of us showed up last night to enjoy a good time, and the place was closed. Locked. Shut down completely. The workers inside (who looked to be tearing the place apart) were surprised that someone knowingly set up a reservation for me, because apparently they all knew the place would be closed. I was just there 3 days before and was not told they would closed up!! Hopefully the person responsible for this mixup lost their job and won't find one soon, and has a horrible life because of it. Thanks, Hugo...for nothing.
Pretty good, but not.
My husband and I went to J J's for his birthday. For the most part, all went well; food was good though my filet mignon was a bit dry. Still, we enjoyed every moment of our meal. Our waiter was a bit too pleased with himself and tended to straddle the other customers who were in larger parties and buying more botles of wine. Again, nothing dissuaded us from having a great time. At the end of the meal we managed to take two bites of our potatoes gratin and asked for the rest to be boxed up. The next day to our horror, we opened the styrofoam container to find less than 1 cup of our side dish inside. Did the waiter eat it? Did he spill the other half of the contents to the ground? Less than half of what we ordered managed to go home with us.
Why J. J. ???
overrated and overpriced. I dined there on Valentine?s Day, along with 5 other people in my party. The menu was prefixed; the waiter made us order a salad, entree, and dessert. He said everyone in the table would have the appetizers. The appetizer course looked so impressive because it consisted of so many things. When we received our appetizer, it consisted of 2 bite size pieces of quesadillas, and 2 shrimps. That was it. I was unimpressed and I felt cheated. Then we were brought our salads. I ordered the king crab, while others at the table ordered the Caesar?s salad. Again, very unimpressive, both salads were bland, but the king crab leg salad, which consisted of a Tablespoon of crab meat, was the worse. We were brought our entrees, which most of us ordered the lobster and steak, potatoes were bland, had 0 seasonings and 0 salt. The dessert was mediocre. In my opinion, if a restaurant is out of appetizers, they should substitute, not just not bring it out. We paid for it, and if it is not available, something should have been sent out, not just 2 bit size pieces of quesadilla and 2 shrimps with cocktail sauce. Our bill for the evening was $827, which I think is acceptable, if the dinner was delicious, in this case, it was not, the veggies were overcooked, they were wilted, falling apart, and bland, and not to mention the mashed potatoes, which had 0 seasoning. I must say, probably the worst dining experience, totally unacceptable, especially since you market yourself to be a grade A steakhouse, and because you charged around $140 pp to eat there. Not worth the over $800 we paid to eat there, not even the service made us feel good. Take my advice, take your money and go somewhere else.
Very good steaks. Good steaks and priced fairly. This is always a delightful restuarant when you want a good steak and are in pasadena.
not recommended. Service was horrible. First they said its a 5 min wait, after 2 minutes he said 30 minutes wait when in fact the restaurant was half empty. My husband went to the patio which was empty and had them sit us there. The waiter seemed like he was high on something, we had to ask 3 waiters to bring us some bread. It took us 45 minutes from the moment we ordered our meal to get it. The food was okay nothing to return for.
Best Food in LA. We have been twice and have found the service excellent and the food outstanding. We have lived in many areas of the US and the world and really enjoy good food. In our years in LA we have constantly searched for the best places to eat. We have tried steak in Bev Hills, downtown, Pasadena and other areas but nothing has equaled our meals at JJ's Steakhouse. I have no clue as to the basis of the contrary reviews/whining based on our experience. Our last visit was a special family event and the chef prepared a special dessert for an honoree and he loved it. The waiters were around if needed but at a discreet distance. The cost was fair based on SoCal prices and much better than the Arroyo competition for quality, quantity and atmosphere. Bottom line is I would go once a week for lunch or dinner if I could.
Better to walk in then call, very rude. This food facility must serve the customers that think that the rude phone etiquette determines a good restaurant. We attempted to make reservations twice only to receive the consistent terrible service by phone. We unfortunately dined at that restaurant when taken by friends. As expected from the phone, to the service to the absolutely cold food, I'm glad I followed my gut and saved myself. They are lucky that the Pasadena agency is so easy on "Old Town" restaurants, your food was undercooked and no one cared. Lucky for you that there a lot of one time diners left for you.
Maybe not so good customer service.
I have never been to JJ Steakhouse and after reading the angry response dated 10/1/07,from the restaurant to the person who had a bad experience with their lamb, I will never go there. I was tempted to take my husband there for his birthday & I wanted to read the reviews first, I'm so glad I did.
That was very unprofessional for a restaurant to respond like that. A simple apoligy to the customer & an invitation back selling how improved their lamb is, would have more customer friendly. I wouldn't dare spend a dime on poor customer service.
Terrible Experience with This Restaurant. We recently had a dinner party at this restaurant. I had pre-negotiated a deal with the manager. He wrote the contract in a sloppy way that could have been interpreted in several ways. Since we had gone over our agreement on the phone several times, I had assumed that we were on the same page and hadn't paid too much attention to the fact the contract could have been interpreted several ways. The night of the event one of my coworkers paid the bill (not realizing they had overcharged us). In trying to resolve the issue after the payment was already made, the manager wouldn't budge. He denied ever agreeing to our previous arrangment, even though what we ended up paying was more than his original quote to me. This makes no sense from a business perspective. Why would I go through the negotiation process with him and then end up paying higher than his starting price. I would not recommend this restaurant to anyone for a dinner party.
GREAT Restaurant- Highly Recommended. GREAT Restaurant- Highly recommended! My boyfriend and I went to JJ's this past Friday and were impressed with the amount of attention the staff provided, even more pleasing was our dinner. We had swordfish steak which was incredibly tasty and filet mignon- great presentation for both dinners, great environment, and if there is such a thing on grading powder-rooms...JJ's takes the prize!
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