1800 E Buena Vista Dr., Orlando, FL | Directions 3283028.369441 -81.519909
Mon. - Thu., Sun. 11:30am - 11pm;Fri. - Sat. 11:30am - 12pm
Neighborhoods: Lake Buena Vista
Visited Rainforest Cafe October 2012. Was not a good experience. Found the staff rude and the food and service very out of line for the prices. My Husband's food was not done and we couldn't get our waiter to our table. The decor was fun which is the only positive thing I can say. Sorry Rainforest! I can't give you a good review. I don't recommend it, however, we did enjoy the shop.
Downtown Disney - expensive with poor service – My family were on vaction and we visited the Disney Marketplace's Rainforest Cafe. This is not our first time at the RFC so we knew generally what to expect. The wait was not too long (20-30 minutes) considering it was a Sunday lunch hour. The food was more expensive than I had previously remembered. I ordered a half rack of ribs that came with some french fries and a bit of cole slaw and it cost $22. The ribs were average in taste (nothing special). My son ordered 2 of the chicken tenders with french fries appitiezers ($9 each) because he loves chicken tenders but I was told that it only consists of about 3 chicken tenders. I was pleasantly surprised that it comes with more when it arrived but now we have more food than we really want. My daughter did not like her chowder as it was too salty. My wife was fine with her meal of steak and shrimp ($27). The food took about 30 minutes to get served from the initial order. The refills on drinks were very slow to come even at the very end. The server did not come by once to check on us after the meal was served. I go out to eat often with the family and while the quality and taste of food are important, I generally expect a level of service to match the price of food. I was very disappointed in the meal and more so with the service. Overall, I like the RFC concept for families. I like the the decor for the kids and the tropical fish tanks with a retail store next door so we can browse merchandise while waiting. We filled out a comment card with several of these comments and the general managers did not seem very concern. He offered only priority seating for the next time we come. I don't think we'll be back to this particular restaurant. Our tip definately reflected on the level of service that we received, as it should.
Expensive, Horrible Food, Poor Service – Our wait was over an hour. The store was good. I would suggest just going to the store. We found a great deal on a kids t-shirt. The restaurant service was poor. My $17 salad was so bad I didn't even finish it. My husband ordered chicken breast and there was only about 1 oz of meat...for about $19. Everyone near us (and I mean near us...the tables are so close you can't pass through to the restroom) ordered the chocolate volcano looking cake. It took the whole wait staff to present it each time which slowed down all other service. The decor was tacky and dusty looking and even my 5 year old didn't enjoy it. I will never go back again.
Stroller policy at Rainforest Cafe in Downtown Disney – After we waited nearly two hours to get into the Rainforest Cafe, the hostess rudely stated that "No strollers were allowed" When we asked what we were to do with it, she quickly and angerly pointed outside. Against our better judgement we placed our stroller out by numerous other strollers. We made sure that we grab all of our belongings and gifts we just purchased during our long wait, and brought them inside with us. After our meal which was EXTREMELY expensive we gathered up our things and headed outside to discover that some one had STOLEN our $200 stroller. We spoke with the manager of the RFC and he basically did ABSOLUTELY NOTHING. My husband then asked/demanded that we at least get our money back from our meal due to their stroller policy. The manager said he couldn't and gave us the old pass the buck to his corp. office in Houston. The security guard for Downtown Disney was more than accomidating to us when we informed her on what just happened. Though she was not able to refund our money she did give us an umbrella stroller to finish out our vacation with. It was a small consolation however it did not come from the RAINFOREST CAFE. The did literally nothing to help or accomidate us in anyway. I really think if its store policy that no strollers enter.....they need to make it like a coat check. The outcome is still pending and we will see if this HUGE company will make it right by the little people, even McDonalds will slide you a value meal if they screw up. Boycott pending, corp. office contact.
Never again! – We visited this weekend for my twins 11th birthday. They were so excited to eat here, but we all left really disappointed.
I agree with another comment that the food seemed to be "Costco" food, because that was exactly what I was thinking. I ordered the pasta with italian sausage. The meal was $19 dollars for penne pasta and about 6 small pieces of sausage... it was also cold, so I sent it back. Nothing special about it at all!!
Kids meals cost about 12 dollars. They do not include a drink, and charge EXTRA for french fries... even when you order a burger..... WTF? They also do this for adult meals, My son ordered a 15 dollar cheeseburger, and had to pay 1.99 extra for french fries.
Personally, I would check out the cool decorations, but seriously, save your money and go somewhere else to eat. I would think that for $130.00 bill, I would be totally "wowed" by the food, or that they would at least put just a little effort into it, but no. Seriously disappointed! And the bathroom was filthy... I did not want to sit down!
Oh, and it is true.... they add the grautity in, so be prepared. 18 percent!
Horrible Weekend Visit 10/27/09 – Waited for 1 Hour 10 Minutes. Food was terrible. Looked like prepackaged food from Costco. Service was awful as well and I overheard the manager pointing out to some employees as he made fun of a customer at a table. I wouldn't go back if they gave out free food and drinks. Expensive, tacky and we had asked them to clean up the filthy bathroom at the beginning of the meal and when we went back at the end it was still disgusting. I felt like I should have told someone outside waiting to RUN. Don't waste your $$$
Entertaining but don't expect much else – Our recent visit to the Rainforest Cafe last week was our third and will be our last visit. When our children were 4 and 6, their fascination with the decor was enough to offset the poor food quality and expensive tab. However, now that they are 8 and 10, they found the place to be overly juvenile and the food almost inedible.
The Rainforest Cafe is a great place to visit ONCE but be prepared for long waits, noisy atmosphere, poor food quality, and an expensive tab ($100 plus for a family of four).
Be careful when ordering flashy kids drinks, the prices aren't published so you'll be surprised when you see that they cost $12!
Awesome Experience – Great Experience. The service was awesome and the food was even better. Everything from the decore to the staff was terrific. A great night out and money well spent.
This cartoon jungle is a child's wonderland, with waterfalls, swinging monkeys and a canopy of faux flora and fauna. – In Short
While waiting for a table, hungry diners prowl the retail village, where cash-register ka-chings compete with chirping birds, roaring lions and chest-thumping gorillas. When the lights start to flicker, never fear--thunderstorms are part of the show. The menu is American comfort food--pastas, burgers, pizzas and salads--served with a tropical flair. There are plenty options that the kids will recognize, but enough novelty to keep the parents happy.
Worst Restaurant Experience Ever – We had the worst experience ever! They did not have our reservation and I had not brought the number. (never had a problem in the past). The "work-in" was 1.5 hours, not the 30 minutes we were told. The food was over an hour in arriving to our table. The bill was messed up, but the computers were down, so they could not correct it. The waitress was apparently amused by the other family's misery.
I had bragged on this place and insisted we bring our kids there when we vacationed together. Then we have the worst customer service possible.
Our party had 5 children and expected to eat 2 hours earlier than we actually did. Imagine how that went. If you expect a smooth experience, do not dine here.
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