2424 Huntington Dr, San Marino, CA | Directions 9110834.122881 -118.102041
M-Sa 10-6, Su 11-5
Neighborhoods: San Gabriel
Poor Customer Service – Walked in with my kids and even said 'Hello' to one of their staff who did not even return a smile. The whole time we were in there no one came by and asked if we needed help or even made eye contact. VERY COLD - Particularly the heavy set woman with curly hair. Now, I'd like to think they were just too busy and didn't want to be pushy, but they seem much nicer to the other people in there who weren't asian. What ever the reason, I would think you could at least acknowledge your customers when they come into the store and make them feel welcomed.
Educational and Fun! – I have been shopping at this wonderful store for many years, since my now 16 year old twins were toddlers and I have always been treated with kindness. I have bought and returned exchanged and special ordered books and have never had a problem. I went into the store just a few days ago and after reading the angry review below I noticed right behind the counter in plain view is the return policy for the store which although can be viewed as strict, is completley necessary. Also when I have returned items and have recieved store credit I have always been able to use it just like cash would and I prefer that because I am unlikely to spend the credit like I would spend the cash.I love this store and the ladies that work there are helpful and are trying to make your choices easy and not just expensive. If in the area stop by and it will be difficult to leave without buying a single item. If you are discouraged by the angry review below every person experiences a difficult time but the store is unique and carries items of quality that will never be found at toys r us or even online.
Personal Old Fashioned Service – I have been going to this small imtimate shop for years. It doesn't carry the usual electronics, but what it misses in technology it makes up with great service. I was able to get a gift for later that afternoon, wrapped and ready to go, and order a few gifts to be shipped to my cousin with a new baby boy. All this and it also has a cute book section. So not only can i get toys but my older kids can order or pick up books for their summer reading and/or book reports. i have seen only a handful of places that have all this and are willing to work around you to get whatever you need, whether in the shop or not. This great local gem is definitely a place i plan to make a regular stop and continue going for years to come.
Unethical and the worst service I have received from a Toy store. – Ok, so my wife goes into the San Marino Toy store and purcahses a Clack & Walk Walker for our 10 month old. As she was checking out, she asked the young girl (cashier) if the walker didn't work out could she return it. The young girl told her that it's no problem, she said, "just bring it back." SHE FORGOT TO MENTION THE MOST IMPORTANT PART, THAT MERCHANDISE MUST BE RETURNED WITHIN 3 DAYS.
So today, 1 week later, we go back to the store to return the walker and was informed that we would only receive store credit. I was livid as these wern't the terms that were told to us on the purchase date. If that was the case, I wold have come back the next day with the walker.
That being said, In the parenting world a 3 day return policy is worthless. You may as just well have a "All Sales are Final" policy. Having your hands full with kids makes it hard to find time to return stuff on a timely basis. At the very least , The San Marino Toy store could give it's customers (parents) a week.
The icing n the cake is that the girl who originally said that it would be no problem returning the walker was the same girl who gave the credit. At the very least, she should of went to bat for us, telling the owner that it was her fault and that she didn't mention that we only had three days to return the toy.
We were entitled to a cash refund.
Never gonna go back there again.
(626)287-0154 you can call if you have any questions.
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