Glendale >Women's Clothing > Sussy's Brides & Formals
410 W Colorado St, Glendale, CA | Directions 9120434.142244 -118.261397
Neighborhoods: Pacific - Edison
I want to thank you very much for my beautiful wedding dress. You made me feel like I was the most beautiful bride in the world. The dress fit perfectly, the crystal shined just right. Thanks for making my budget work with the cost. Also, the tiara was breath taking. I'm looking forward to reffering all my friends and family. Thanks again
I searched for my wedding dress for seven months and i probably went to every wedding store i could find and did not find anything. My friend find outthat i am looking for a dress and refered me to Gayana at Sussy' Bridal because she had an excelent experiance purchasing a dress for her wedding. I went there and i was really happy because Gayana and her staff were really helpful, nice and friendly. I am extremly happy with their service , dress and the price i paid.
Amazing shop and staff! – I just want to tell you I think this shop and staff are amazing. I purchased my MOB dress here . I found dress in the MARY'S Bridal catalog. The dress was not available for trying on but Gayana had me try on different dresses so that I could get an idea of how the dress I wanted would look and fit.When I came in for my fitting I could not believe how perfectly the dress fit, the style and color were very flattering. At the wedding I received many compliments on my dress. Thanks to Sussy's our special day was even more special.
THANK YOU SO VERY MUCH, SUSSY'S !
My Experience at Sussy's – I went to Sussy's Bridal Shop based on recommendations of a friend who bought dresses there in 2009 who spoke very positive of the service and variety of selections that the store has. I took my friends advice and went to Sussy's. My friend and I were pleasantly greeted by the store staff and were offered assistance at the store not being there 5 minutes. After browsing the catalogs for 30 minutes I chose to try on 2 dresses and only 1 of the 2 was available at the store. The lady helping me offered not rush with any decisions and suggested me to come back when she has both dresses available. She told me she would call me when the 2 nd dress came in. I git a call from Sussy's after 4 days and I rushed into the store to try on my dress. Lucky for me I waited for the other dress it fit me very nice but needed some adjustments. The sales person gave me 100% of her time and was very helpful in pointing out every little detail about the dress and its fit on me. Very grateful for people who are honest and will tell you when they see something wrong, rather then keep quiet hoping its not noticed. after all the measurements were taken for alterations i was told I can come back and try the dress in 3 - 4 weeks. I paid for half of the dress and asked if I can pay the rest when I come to try it on. I was told that the dresses get altered only when they are paid in full. To cut my story short, I paid for the dress in full within a week because I wanted to have the extra time just in case things went wrong with the dress. I got a call from sussy's and was told that my wedding dress will be ready early and will be in the store 2 days prior to date promised. I went to the store and tried the dress and was very happy about the fit, but i saw a small issues with the edges of the dress. The store manager apologized and asked me to come back and pick up the dress next day which I did. Overall I am very happy with Sussy's Bridal Shop because I was given Excellent Service, Undivided Attention. If it wasn’t for that small issue with the edges of the dress I would have given them 5 stars. I recommend Sussy's Brides and Formals to everyone who is patient and is not rushing into getting a dress.... Rushing means making mistakes usually on the customers end who fail to ask for details. Thank You
Worst experience ever!!!! Don't go here RUN AWAY!! – I wish I would have listened to thease reviews!
I ordered my Wedding dress from Sussy's and I worked with Martha. I had a great experience with dealing with my wedding dress..... but as for the bridesmaids dresses we had a bunch of problems!
The bridesmaids and I went to Sussy's and picked out their dresses and each one paid for their dreses seperately and had seperate receipts and order forms. My maid of honor ordered her dress that was slightly differnt from the other girls. When it was time to get them altered we were told that the dresses will not be released from the wharehouse until all the dresses were fully paid! When we asked how this is possible sine they were all technically seperate orders they told us that was just their policy. A policy that we were never told of or is on any of the receipts that we were given. Then when all the dresses were sent to the store they ordered the maid if honor the wrong dress, it is the same as all the other girls. We asked how this could have happened and they the blame started to get passed around. The style numbers arn't even that colse! When we asked to speak to the store owner they said that the owner is never there and that they didn't have the phone number of the sales manager who is able to make all the decisions. Like does she think I'm stupid! you can't get a phone number! in all the years you have somehow been open and you never got a phone number! I was told that they would try to get her the dress she ordered in time. I called the dress shop two days later since nobody returned my phone call and when I asked Gayana what the status is she told me she just read the note this morning, so two days had gone by with nothing done, now we had 8 days until the wedding and nobady had even called the dress maker.I'm pretty sure they never even called the factory since she kept telling me that they will change the dress and make it look like the one she wanted, but it's completely different dress! They had to make the dress bigger since this dress is a very different cut it did not fit my maid of honor correctly. When we went to see the final result of the alterations the sewing on the dress was sooo shoddy but we had no other options. When we asked how much she would compensate for such a mistake we were told $40 or a $170 dress! So they screwed up my wedding day which in my eyes which is priceless, and will try to make it up with $40 lol really! as of this moment we are waiting to hear from Gayana the sales manager to shee how much she will offer. I feel that half off is not asking too much. They made money on my dress and all my other bridesmaids so asking for $85 doesn't see so out of reach! I'll keep you posted of what ends up happening
NEVER SHOP AT THIS STORE!!! – If I could give zero stars I would. This is the worst bridal store out there and I don't know how they stay in business. There is NOTHING good to say about them other then that they provide terrible service, all their dresses are cheap and overpriced, they lie to you and steal your product.
I purchased a bridesmaid dress for a wedding that I am in on October 16th, 2010. This dress is to come with free alterations for purchasing it at Sussy's (part of the deal for purchasing, and written on the receipt). I paid for the dress in full in July 2010. I called the store 2 times to find out a)when I could get the dress altered as per the written contract/receipt from the store, b) pick up my fully paid for dress and take home. I was told for the first time ever, that they would not alter my dress OR give me the dress until all bridesmaid dresses were paid for in full. This was NEVER discussed when we purchased the dresses. Never did I purchase anyone's bridesmaid dress other then my own; never were the dresses ordered as a large lump purchase - they were individual purchases; my receipt that I signed did not have this disclsure on it at all; I/we were NEVER told this prior to ordering or purchasing our dresses. This seems absurd to me that I have paid for a product, and now I am not allowed to receive it. In my book, that is stealing and wrong! Now the wedding is less then a month away (my dress has been paid for for 2 months) and it is not being altered and is being kept from me. The dress will never be ready at this rate for the wedding, and when I call the store, they just hang up on me and tell me too bad.
Trust me on this, you dont want to buy from this store.
Worst Bridal Store – I had the worst experience in this store. they are sooo late with the dresses schedule and has extremely poor customer service beyond imagination. they overly charges their customers and made so many promises but not even one was delivered. workers and manager alike are both illiterate and the most inconsiderate people I've ever encountered. I will totally NOT recommend this store unless you're up for going through HELL.
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