Miami >River Drycleaners & Laundry Shirts
99 SW 7th St, Miami, FL | Directions 3313025.76780128479 -80.1952896118164
Neighborhoods: Downtown Miami
This Place is TERRIBLE!! – I NEVER write reviews and I registered just to tell the public to STAY AWAY from this place. They have ruined SEVERAL of my garments. Their compensation for ruined clothing is laughable and only available as credit for more dry cleaning! Yeah right! Who wants to come back when they have already ruined your clothes.
Stay away! – Like the other reviewer, I too have been treated unjustly by this dry cleaning service. I brought in 6 oxford shirts, and when I came back two days later to pick them up they gave me 5. The lady behind the counter told me that I had brought in "too many shirts" (as if it were my fault) and that I should come back in two days for the remaining shirt. Well, I came back and they again told me that I need to give them more time. I refused, saying that I had given them plenty of time, and ended up spending an hour at the dump (I even helped search through the shirts in the back). To cut a long story short, I drove to their establishment a total of 5 times (even though the manager said she would call me if they didn't find the shirt... well she didn't), and after all of this they told me that according to their policy they will only compensate me $25 (for a shirt that cost me $125 and that I only wore twice!). I understand that no dry cleaner is perfect, but the way that the owner, Eduardo, manages his business and treats his customers is despicable. I'm also curious as to how the place got 3.5 stars, given that the only two reviewers gave them 1 star. Anyway, stay away from this dump if you want to save yourself a lot of aggravation!
The worst – River Cleaners RUINED a piece of clothing and claimed that it was like that when I brought it in. The manager was arrogant and rude. She turned her back on me as I was explaining to her my disappointment. The rest of the clothes I brought in were not cleaned properly. I had overheard another customer complain on a previous occasion, I should have listened! And it was the same scenario. These people not only don't listen (and God forbid, compensate!) but they blame the customers!!! They clearly have never heard about customer service.
Don't go there if you want good dry cleaning or at least decent service.
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