Aamor Flores (Reported Closed)

Doesn't Recommend

Gisellina

Joined 5 years ago

The WORST flower shop!!. My sister's birthday was coming up and my mother and I thought it would be a great idea to send her flowers to work.

We browsed through a lot of online delivery companies but felt that perhaps if we booked a local store, we would ensure that the flowers would be delivered at the exact time my sister was at her desk. I thought the service would be excellent since all the have to go on is their reputation.... I was SOOO wrong!!

I called Aamor flowers to place the order and of course, the sales person was extremely nice and polite (in the beginning). We had already picked out the arrangement and she said that for an extra charge ($3.00)she could add a birthday balloon.

She repeately assured us that we would be 100% satisfied, laughing, joking and telling us that she would help us make my sister birthday special.

She guaranteed the flowers would be delivered at 1pm and of course they were NOT! I called to confirm delivery and her tone was completely different from the day before (she was very rude!)

And worst of all...the balloon I paid for was NEVER delivered with the flowers.. when I called back they gave us some story that the balloon flew away right before delivery!! The arrangement looked cheap!

My mother was the one that called firstt to place a complaint and a man who I believe was the owner; rudely asked her if she was REALLY trying to get $3.00 refunded for a balloon?!

When I called, I spoke to the "secretary" who tried to be helpful but again her demeanor was filled with disdain.

I was charged TWICE on my credit card by this store; one charge on the day I placed the order and the other on the day we called to complain (BIG coincidence).

As a matter of principle, I asked to be refunded at least the $3.00 dollars and I'm monitoring my account to make sure only ONE of the charges goes through!

You get what you pay for!!!!! Trust big websites online... I learned my lesson! This was the WORST flower shop in Miami!