Surfside >Jewelry & Watches >
Jewelry >Gray & Sons Jewelers
9595 Harding Ave, Surfside, FL | Directions 3315425.886908 -80.123582
Mon. - Fri. 9am - 5pm;Sat. - Sun. CLOSED
Went to sell a watch, drove over an hour to get there. Once I was there they took my watch, sat at a computer for half an hour to then come back and tell me that the owner wasn't in and there wasnt anything the could do. Called them a few days later and left a message, they never got back to me. Called again and the owner still isn't in, I asked when he would be back and they essentially told me to call every morning to see if he had decided to come into work that day. DONT WASTE YOUR TIME, NO ONE AT THIS JEWELERS ACTUALLY LIKES TO WORK.
Worst service !! – Rudest manners on the web. Gray and sons. I assume I got a hold of one of the sons, because if it was one of my employees, all hell would break loose for talking to a client like that. Arrogant, rude and just wanted to hang up on me, I just asked simple questions, he made me feel like I was retarded.
FYI time of call :
Wed 17:25 pm 11-03-2011
9595 Harding Avenue Surfside, FL 33154
Avoid on all cost!!
Read some of the other reviews....lol... it doesn't get anymore biased than that. Just look at the reviews. No cons only pros. I'm disappointed that this site acknowledges these as authentic reviews.
Well you got my 2 cents
what is it with south florida jewelers? – dont go to lunch and think about it when you get a quote from G&S! when you return, like i did, you are on the "pay no mind list". after i received a quote on a watch, i returned to the store 45 minutes later to sell it. both counter girls were waiting on a party of 3. so i stand and wait. as i watched out the corner of my eye, i could tell they were "show me this wannabes". one of the girls walked over towards me and didnt even acknowledge me. "we will be with you shorty"?? 5 minutes later, a guy from the back of the store walks out right in front of my face, grabs a handfull of candy, says something about it to the 2 girls, and turns his back and walks away. not even a "go to hell"? this guy buys and sells used jewelry? he's not a surgeon? these so. florida jewelers that deal in high end-used are all the same: arrogant, vultures, or both. i have been selling some estate jewelry piecemeal for a couple years. i am certainly relieved that i dont buy this as a vanity item or (laugh) an investment. i never saw such lack of customer service or apathy towards a customer. 2 people on a floor pawing over the same party? must be nice.
The Source for great watches and deals – Rarely do I ever take the time to write an endorsement, but Gray and Sons is the exception.
I’ve been shopping and Gray/Sons for nearly 15 years and over that time have purchased about a dozen watches from Rolex’s to Breitling’s and never, never have I been dissatisified.
The staff knows their products, they provide expert advice, and you can always be assured on a fair deal (note that I said fair, not give away). Over the years I’ve relied on Jackie to source numerious vintage piecies for me and she never lets me down.
If you are interested in buying a quality time piece and only want to deal with people of equal quality then look no further than Gran and Sons.
A dependable business you can trust … – I am truly enjoying my experience with Gray and Sons Jewelers (Surfside, FL), after so many unsatisfactory trials with so many firms worldwide (i.e. in Europe, Asia, South America and Latin America). Man, did I ever tell you about their excellent, professional, quick and reliable service?! My lately purchased Tudor watch arrived last month in perfect condition; it is beautiful and exactly as they posted and described. This now makes it my 7th purchase from them, with an Omega De Ville, Ebel, Rolex Datejust, Piaget Classic, Henry Birks & Sons Men's Watch and not to forget my best and favorite Patek Philippe Calatrava. They are all in remarkable conditions and running just fine.
Honestly, for years now, I have cherished G&S quality merchandise and unbeatable prices with full satisfaction all along. On top of all that, I will never overlook my delight to receive their beautiful catalog on timely basis. I bet, sooner or later, it will have something else that will definitely get my eyes' attention.
Take it from me, an honest long-time satisfied customer, Gray and Sons are highly recommendable to everyone, specially those who appreciate quality in its best and at the fairest prices.
Honor Integrity truthfull--Are You Insane? – Where to start? Whatever you do,don't trust this business with your valuables! Everything will be professional until they recieve your jewelry.Promised to respond within 48 hours with their offer on 14 high-end pieces I sent them.Not only has that long passed,but after getting 0 response or call backs from Jackie,evidently even Mr.Gray cannot return a call.Guess he's still in a meeting...2+ hours later.Smells very dishonest to me.Looks like I'll be in Miami soon.Ah yes,now they are closed until Monday,yet they recieved my jewelry Wed. morning according to usps.Beware..Beware....Beware
Great Rolex Selection and Prices and Interested Service – Gray and Sons suits their offering to your real interest not theirs. They offer a very wide selection of Rolex watches , Cartier, Patek Philippe, Audemars Piguet, Omega at the fairest prices. They also buy jewelry, diamonds, gold. Highly recommended and been in Surfside for 30 long years
A BUSINESS YOU CAN TRUST – MY FATHER HAD RECENTLY PASSED AWAY. I FOUND SOME GOLD AND DIAMOND JEWELERY IN A SAFE BOX THAT HAD BELONGED TO MY MOTHER AND GRANDMOTHER. MY SISTER AND WIFE TOOK A FEW OF THE PIECES BUT GENERALLY THE JEWELERY WAS DATED SO WE DECIDED JUST TO SELL IT. I HAD NO CLUE WHERE TO START, SO I WENT TO KING JEWELERS IN AVENTURA. THEY CHARGED ME $825 TO SORT THE GOLD INTO PILES OF 10, 14 AND 18K GOLD, SOMETHING I FOUND OUT LATER NO ONE CHARGES YOU FOR. (THEY CALLED IT AN APPRAISAL WHICH IT WAS NOT). THEY OFFERED ME AN AMOUNT THAT I LATER DISCOVERED WAS RIDICULOUSLY LOW.
AFTER GOING TO THREE OTHER PLACES (WHICH DID NOT CHARGE ME TO VERIFY THE AUTHENTICITY OF THE ITEMS ETC...). I ENDED UP AT GRAY & SONS IN SURFSIDE (ACROSS THE STREET FROM THE BAL HARBOR SHOPS).
FROM THE MOMENT I WALKED IN I FELT AT HOME. EVEN THOUGH I HAD TO SPEND ANOTHER 3 HOURS THERE TO LET THEM CHECK THE GOLD AND DIAMOND JEWELERY THEIR STAFF (ESPECIALLY JACKIE) MADE THE TIME FLY. THE ENTIRE STAFF WAS FRIENDLY, WARM AND INVITING.
AFTER EVERYTHING WAS CHECKED GRAY & SONS CAME IN $200.00 HIGHER THAN MY HIGHEST BID. ALL BIDS WERE GENERALLY IN THE SAME VICINITY EXCEPT KING THAT WAS 3 TIMES LOWER.
I'll never buy retail again – Sometimes you have to be patient if you are looking for a particular watch - but if they have what you are looking for then the price is great. Like a used car you can put a very good brand (IWC, Audemars Piguet, Zenith are my favorites) on your wrist for a price much lower than buying it new!
Rude! – Interested in some pieces, but received extremely rude correspondence. Have delt with hundreds of jewelers including Harry Winston, Neil Lane, Graff and Tiffany, and assumed similar service...instead, it was very poor.
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