Miami >Beauty > Universal Hair & Body Salon
8701 SW 137th Ave, Miami, FL | Directions 3318325.686161 -80.416079
Tuesday-Saturday 9:00 AM - 7:00 PM
Neighborhoods: Kendale Lakes
This place is TERRIBLE! Worst experience I've had in a hair salon! I went for a Keratin treatment but the owner Beth convinced me that I needed a haircut and highlights too. The highlights came out horribly uneven, with big blotches of bleached hair all over! the haircut, even though she said she was just trimming it, has too much layers like the 80's haircuts, horrible! but the keratin treatment was the worst! she sprayed the stuff on (which is definitely watered down) and then with a plastic bag over it , she puts me under a hairdryer for an hour while she was doing some other lady's highlights, it turned out horrendous!! and, at the end she tells me that I have to buy a bunch of her hair products otherwise the keratin wouldn't work, so I end up spending a ton of money and my hair looked so bad that I had to go somewhere else to get it fixed! NEVER going back!!
I used a Groupon coupon for Universal hair and have been going there ever since. Beth does my hair better than anyone ever has. The salon feels like family!
My hair is chemically colored blonde and with highlights. I wanted a keratin treatment done but I
recognize that my hair was not in good condition and am glad that Beth recommended that I wait for a 3 weeks to have it done. In the meantime I had a hair cut and hair treatment done which really helped. I am glad that I waited that long, the Coppola Keratin Treatment was such a great product for my hair. It left my hair so smooth, shiny and no frizz.. What I liked about it too is that it is specially formulated to contain natural keratin protein, which rebuilds, restores and rejuvenates hair, no wonder it is called Keratin Smoothing Therapy.
I am very happy with Beth's recommendations and I certainly will be back for another treatment now that my hair is in better condition. Thank You Beth
I went to Universal Hair & Body Salon a couple months ago because I had a Groupon for a "Coppola Keratin Treatment". This was my second experience with receiving a keratin treatment... my first experience was with Isabella Salon (Isabella's treatment was amazing!).
Unlike the first treatment, I knew almost immediately that this 2nd treatment was not going to be a good experience. Beth was friendly, but became defensive when I questioned her technique as being different from the other keratin treatment I had received. She tried to tell me that the other salon did not do it correctly. While doing my "treatment", Beth was telling me about the Coppola products including the conditioner which she applied to my hair to "protect it" - which is not necessary with a keratin treatment. As other reviews have mentioned, Beth also insisted that my hair needed to be cut first (it had been cut 3 weeks prior) and then tried to charge $25 for a few snips - which botched my layers. The "Coppola Keratin Treatment" was then applied mostly to my scalp and very little was left on the ends with a quick comb through. I sat under the dryer for a short time. My eyes did not water as they had with the first Keratin treatment, but Beth told me that was because Coppola Keratin should not have any smell or irritation - and then had me smell the bottle that supposedly contained the treatment. It was very odd that when I later asked Beth to see that same bottle, she had trouble remembering which one she had showed me.
As expected, the results were not close to what I expected. My hair was not shiny, soft, and smooth for even 2 days!!
I think the Coppola corporation would be appalled to learn that their brand name was associated with such inferior service.
When I contacted Groupon, they immediately refunded my money (thank you) and stated that they would be looking into this establishment further due to my concerns about their services.
Honestly, I feel like it was a scam and I would not recommend that anyone even consider going to this place. A huge disappointment for a mom looking to relax and do something for herself.
LOVE THEM!!!!! I was introduced to Universal Hair & Body Salon through Groupon. After my first time going, I havent been anywhere else since. They are the BEST! Beth is absolutely amazing! My hair is now healthier and longer and I am so grateful. I recommend them to everyone!!!!
I read mixed reviews about the salon prior to actually going. Some read that a woman named Beth was rude to them. When I first met Beth, she was so kind and sociable. However, as the day went on, and as the salon got busier, she got stressed, and it showed. She didn't talk or smile nearly as much as she did when I first met her. I believe that is what is behind the negative reviews. As a professional working at a salon where people pay good money to relax and get some downtime, one must be able to manage stress and make sure it does not show. Beth could use some work in that area. So if you are planning to go to this salon, try to aim for a weekday, probably T or Th. However, the woman who did my Shellac, I forgot her name, but she was phenomenal. So incredibly sweet. She didn't speak much English, but she still tried to make conversation. I don't speak Spanish, but if I ever go back there, I'm only asking for her.
For almost 10 years I haven't found one salon that has provided me with service and results as satisfying as this one. The staff is exceptionally accommodating and friendly, making the experience even more relaxing and enjoyable. Beth knows exactly how to take care of my hair every time I'm back in town from school and I wouldn't dare go anywhere else for my haircut. The welcoming, comfortable, and professional atmosphere has had me coming back since I was in middle school!
I came here the first time to cut my long hair into a short style.I am happy with the cut,and the moroccan oil treatment left my hair really soft and healthy.Susana did a great job making sure I got the haircut I wanted.
Got a groupon for Keratin treatment and ended up getting my hair colored too. Really loved how it came out. I don't agree with the bad reviews. These ladies are super nice and they did a great job. I'm coming back for my next treatment.
The whole staff at Universal is not only very pleasant and polite but also extremely knowledgeable if their job. I originally came in for the keratin treatment which was amazing but I ended up so totally satisfied that I even bring my girls to get their haircut as well! Thank you Beth for your amazing service :)
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