6027 N Dale Mabry Hwy, Tampa, FL | Directions 3361428.002929 -82.505066
Love this place! I was amazed when i walked in the door at the selection of clothes and boots, it doesnt look that big from the outside. They have thousands of boots to pick from. The customer service is great and I didnt feel like they were just pushing for a sale but that actually wanted me in the perfect boot for me. They were very polite and knowledgeable. I will recommend this store to everybody.
I go to Russell's often. I like that they aren't in your face as far as sales. They answer all your questions and their selection is very strong.
Love this store :) – Russel's has been under new ownership, and most stores under new management in the last couple years. This store offers a wide variety of brands including: Wrangler, Rock and Roll Cowgirl. and Miss Me. The boot selection is one of the best I've seen, and I know the manager has personally tried to take comments and suggestions from customers strongly into consideration when making orders for new shipment. If you go into the store, and they don't have a brand you love, just ask! I know the people who work there would be happy to help you. And if that particular store doesn't carry it, ask to look at another Russel's location. The customer service is top notch, and I very much enjoy my shopping experience every time I'm in there. If you've been lately, you know what I mean. If you've tried in the past and weren't satisfied, I suggest giving the store another shot. They truly offer some of the trendiest western wear and hottest boots around! Oh and if you're looking for some of the hottest belt buckles around, this is definitely the place to look! Belt buckles are hand-made with some of the most beautiful stones I've ever seen. Love this place!
Customer Service (or lack of it) – Needed jeans, shirt, boots and hat for myself and wife and thought this would be the place to go. Selection was somewhat good but the lack of customer service and almost rude attitude of the sales person caused me to leave and go elsewhere. Had to drive to Riverview to find what we needed and found not only the sales lady to be helpful but the selection to be better and the prices were good. Spent almost $1000 with them.
worst customer service ever! – The sales girl was on the phone talking about her night out the night before and how her boyfriend called her at 1:00am. I was there at least 20 minutes before she was off. She did stop once in the middle of her conversation to yell at my 3 year old daughter because she had bumped lightly into a box of boots. After I had finished my shopping with no help from the sales girl I went to the desk to check out with many items and she yelled feircely at my daughter to not touch the belts. My daughter then proceeds to cry because the women yelled at her and she hadn't done anything wrong, she was just picking out a belt for me. Now I am not sure what anyone else thinks but if I am going to spend my hard earned money in an esstablishement, I think I and my daughter deserve a little more respect. When I told the sales women not to yell at my daughter again she said "THAT WON'T BE A PROBLEM BECAUSE I BET YOU WON'T BE BACK!" WELL SHE IS RIGHT , I WON'T. I warn anyone not to shop at this store. There are many other stores that will love to have you and your children shopping there. Russell's is definfitely NOT KID FRIENDLY! They aren't adult friendly either.
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