Tampa >Brandon Honda
9209 E Adamo Dr, Tampa, FL | Directions 3361927.94973 -82.349899
M-Sa 9am-8pm, Su 12am-6pm (Service Mon-Friday 7am to 7pm, Saturday 8am to 4pm, Sunday 9am to 2pm)
Thank God For Opportunity To Give Reviews! – A few years back I went to Brandon Honda to obtain an accessory that I had ordered for my Honda. I sat baffled in the parts department as I waited for my accessory. I could not fogure out why the staff there were so nasty and short-tempered with EVERY customer that walked in....even myself.
I left after getting my part and was truly glad to get out of all of that negative energy.
When my Honda had a slight mechanical problem several months later, my husband said take it to Brandon Honda. I said NO WAY..I will never go there for anything. Too much NEGATIVE energy in one place. I told him..."the employees in that dealership are downright nasty and I did not want to get involved in a place that had such an attitude."
So, now I just went to their website again a few years later after hearing there was new ownership because we are wanting to purchase a new Honda.
Well! I am so GLAD there is an opportunity for people to make comments about their experience because it appears the problems still exist at this dealership even after the new ownership.
Thank you everyone for sharing your stories. We will now take our new car business elsewhere.
New Owner...New attitude – HI, my name is John Marazzi. I am the new owner of Brandon Honda. My partners and I bought Brandon Honda September 1st 2011. I would love to resolve any issues or problems that may still be pending from sales and service customers prior to us taking ownership. If I can help, call me directly at 813-664-1234.
Thanks for your time,
we went to buy a new car . saw a saleman we went to look on lot . saw car we liked but not right colour. so went inside to check if he had another colour. he did not have any idea or check to see if one was coming in soon. we would have liked to sit down and talk figures even though the car was not there. but same model outside, he did not seem interested in selling the car or at all friendly. bad customer service wont go back other place out there
New ownership is worse – We found our perfect car at Brandon Honda. Our friends told us to avoid it like the plague but we couldn't find the same car anywhere in Tampa so, I figured it couldn't be THAT bad. Was I wrong! We just happened to buy it the night before they switched ownership, our salesman told us we could check out the car at home and call him the next morning if there were any problems. BUT! he said, it has passed a rigourous maintenance check. Our headlight was burnt out but they didn't seem to care that the car was illegal to drive and off we went. When we called to set up an appointment they had us come in, wait 4 hours and put in a bulb from another car on the lot because 'they just switched ownership and couldn't get the part'. The other thing the salesman was hiding was the fact that the keyless entry remote didn't work, I would have just left it if he didn't promise that he would fix anything we found wrong the night we bought. We went in again, turns out he forgot to give us the spare key and the other broken remote. I let it go and prepared to order it online, that is when I got a call from the new sales manager apoligizing for the awful experience and saying he would fix everything if I gave a good review and told my friends how the new ownership is so much better and made up for the
mistakes of the old. I agreed under the assumption that it would be fixed! Well my friends, that was a week ago, we still have a fire hazard of an old bulb, 2 keyless remotes that don't work, many messages left for that 'sales manager' to get things fixed and a bunch of salesmen that
will do or say anything to get the sale. I hope the rumors are true that Brandon Honda is getting shut down because I don't want them to do this to another person.
Pure, Unadulterated Service Hell – In mid-May of 2011 I took my '05 Pilot into Brandon Honda (with whom I've been doing business for many years-this particular car has had ALL its scheduled maintenance done there) to have the transmission checked out. It was hunting for a gear in-between shifts and would shudder if the throttle was held steady. I have an extended warranty on this car that was purchased before the factory warranty expired.
They looked at it and called me. Scott from the Service Dept. said it was not throwing up any codes, no warning lights and they couldn't get the symptoms to repeat. I asked if I could come & take their technician for a test-ride and show him, they said "yes". I did so and the tech. easily felt the shudder and agreed it was malfunctioning. He, as did Scott, said it was the torque converter.
I give them the warranty info. and Scott calls the company. The company says they have to send out an adjuster to see for himself before they"ll authorize repair. So the plan is to drop the car off, they"ll call the warranty co., they"ll send out an adjuster in 24-48 hours and once he confirms the issues they"ll authorize repair.
So I call Scott on Friday and tell him I"m coming Monday. He says no problem and tells me that hell have a guy there up-to-speed on my case so everything will flow smoothly.
So, this morning, June 20th at 9:00 AM, I show up at Brandon Honda's Service Dept. and am helped by J.R., who just happens to be the MANAGER of the Service Dept. The first thing I ask him to do is call a local rental-car company and he does. I tell him whats up and he takes my warranty info. and gets on the phone with the warranty company.
The first thing they ask J.R. is have you diagnosed the problem, he says nope and that's where the Hell began. Of course, they tell him they're not going to do anything until its diagnosed so he hands me the phone
So now I get on the phone with someone who is obviously younger and much less professional than the gentleman I spoke with both times before. I recount to him what the apparent plans were and that I had gone over each detail with them TWICE before. My voice is slightly raised because of my frustration at learning all the preparation and confirmations were to no avail. The next thing I know this unprofessional pup is asking me why are you getting so defensive? and I ask him what the Hell are you now-a frikkin PSYCHIATRIST!?
I ask J.R. do you have any documentation at all about my last visit, the fact your tech rode with me and the fact that he and Scott both said it was clearly the transmission and probably the torque-converter? He replies no. I tell him Im never coming back and he says all you have to do is leave it here for us to diagnose. I, as calmly as possible, tell him I ALREADY DID THAT!
About this time my phone rings and its my kid at school needing me to pick him up. Now all this was supposedly planned and if it had gone as it was supposed to, Id have already been there for him in the rental. I tell him to wait and then J.R. tells me the rental car guy is here. I tell him I have to go now to get my kid. I leave, never to return. When I get home, I call and leave a voice-mail message for J.R.s boss, John Daltry; he has yet to return my call. Apparently he couldn't care less either.
I have researched and learned the same family (McRae) owns this store, the one at East Lake-Orient Park and the one in Tampa on Kennedy. So from now on I will be gladly driving 30 miles to Lakeland to do my business with Regal Honda.
Take this story as a warning-if you want to be jerked around by a group of unprofessional, uncaring oafs, then do business with the McRaes. If not, then avoid them like the plague.
I will NEVER set foot in Brandon Honda, East Lake-Orient Park or Tampa Honda, again.
Feel free to contact me; Michael Shane McGuire/ shaneolita@gmaildotcom
Beware! – After almost $700 of repairs I got my car back with oil splattered all over it, not vacuumed, and wobbly. The next day I noticed a fender wasn't aligned properly and appeared to have small dents as if it were forced. They immediately denied any connection to the fender and explained the wobbling as bad struts that "they must have missed". I fear my car is in worse shape than before they "fixed" it.
Excellent Service Department – My experience with Brandon Honda is primarily with their service department! They are excellent! Highly professional, detail-oriented and operate with the mentality that customer service is a high priority. The are prompt in responding to customers throughout the service process. All costs or fees are clearly explained--and even better, will counsel on measures that will save the customer money! It is not alway about the money, instead they take their time answer any and all questions; fostering a lasting relationship with the customer.
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