My husband and I are having a real
major problem with AutoNation Nissan in Brandon, FL. We have a 2012 Rouge that is fully under warranty, purchased new in Wesley Chapel late last summer. A few weeks back my husband went over a speed bump and the hood popped up slightly and since has not properly latched. We called and took the car in and after first inspection they said they would order a part and provided us with a rental and said it would be ready in a few days. Mid week we got a call saying that the car was in an accident, which it was not. We explained to them that it was not, its very clear no parts were replaced and that this is not caused by anything we did to the car. Twice the had us come back and say they would look into more and nothing was done. We wasted a total of 4 trips back and forth and 3 weeks and we now have the car back and not one thing has been fixed. They quoted us over $2,000 in damages and will not honor the warranty even though this car was never in an accident. I have asked for them to get an inspector so they can prove as to how it was in this supposed accident and they will not work with us. They are also saying our radiator and A/C needs to be replaced and no longer is covered because of the "accident". We have never had an issue with while driving, A/C works fantastic and there has never been an issue. The only issue is the hood latch and a crack in the steering wheel which they say they will fix but have been lax about it.
They also had us drive down on a Saturday because they wanted the loaner back and said our steering wheel was done, which is wasn't, so they sent us back home with the loaner only to call 2 days later and say we had to pick up our car and they will call us when its ready.
We just want our car properly fixed, it was never in an accident, if it was we would have called our insurance and had it fixed, not fixed everything but a hood latch and try and claim a warranty job. They won't even prove to us why they said it was in an accident and are just refusing to help us. So many calls with the wrong information and having us run back and forth (I am 8 months pregnant on top of this) and they still won't do anything. We want the car inspected and them to prove to us why they can't fix it, and also where on the CarFax it would report our accident. Which it won't because we never were in one. I am so upset about this, we just want our car fixed, we have a child on the way and we want the car in perfect order. If we had been at fault we would properly fix it, this is purely a case of them not wanting to cover our valid warranty.
Do not EVER use the service department here. Not only will they overcharge you for any repairs or service, but also they will not respond to any complaint with anything other than "you owe us money." Save yourself a headache by finding a place that is HONEST, reliable, and responsive to customer concerns.
All Review Are by One Person. Seriously??? All the reviews here are done by one person? This doesn't give you an accurate assessment of this particular Nissan Dealership.
Best customer service at parts & service department. I went to get my wind shield pump repaired at the Autoway Nissan of Brandon on Saturday, Sept. 5th. I'm pleased to say that HAMZAH MUBARAK provided me with excellent customer service. He was very accommodating and very knowledgeable with the vehicle and what needed to be done. In the end, he also clearly explained what went wrong and gave me honest results and opinion. I'm not a mechanically inclined person but the way Hamzah explained everything to me, even my 12 year old daughter will fully understand. Thank you Hamzah for your help, you are terrific. We need more people like you in this industry! I also want to congratulate him and his wife with the birth of their very first child. Best of luck with everything!
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