Tampa >Computers > Performance Computer Group
1155 S Dale Mabry Hwy Ste 2, Tampa, FL | Directions 3362927.932529 -82.506809
Neighborhoods: Southwest, Palma Ceia West
I love these guys! They took in my water-soaked Macbook, which the Apple geniuses had refused to attempt to repair, and they totally fixed it and recovered all of my data. I will bring all of my computer problems to them.
Brought my business computer in for repair. They tried to up sell me on an anti virus soft ware they sell in their store. I told them, "no" I was happy with mine and I had never had a problem with viruses. A few days later my computer started to show pop ups that said I had some sort of trojan horse I tried to have my anti virus software remove it but it couldn't. After a few times seeing this message, I finally wrote it down on paper and called my anti virus software company. They told me it sounded like I had a viruses and I needed to have it removed. I paid $129.99 for a technician to access my computer remotely and in a few minutes he asked me what I had in my disk drive. I opened it up and found a disk labeled "MRI front desk" this was from PCG. I told the technician this. He said the virus was on this disk and that was why my anti virus soft ware could not remove it. He spent 3 hours scanning my computer to make sure nothing transferred. I went to PCG the next day to see if they would maybe work with me and reimburse me at least some of the money I paid for my anti virus company to figure what was going on and check my computer. They said flat out, "no"
Really?? It was their fault I had this problem to begin with. Who knows, maybe they left it in there so I thought I had a virus and would bring my computer back to them to install their anti virus software they tried to sell me earlier. Not very good customer service at all.......
Dishonest front managers, back technicians are fine – The problem is that the managers that initially give you the estimates for the work misrepresent the charges for the work.
The estimate appears fine on paper. Since everything on paper looks fine, I signed it. However, afterwards, all of the pricing changed drastically from the original quote.
Before they let you pick up your computer, you are then told that the price for repair is in fact X instead of Y. The price for the actual repair is much higher. And if you don't like the price, you can get out of their store. And leave your computer with them and they will sell it in their shop. Must be how they end up with all of those computers for sale.
I was able to reason with them. I still do not know how I got my computer out of that place.
I also found out that an expensive cable that the front managers put on my bill was not even installed by the back technician! I found this out because I spoke to the technician about this. (They do not like it when the customers speak with the technicians, by the way.) This part was never ordered by them as I picked it up the same day and it was an older part but furthermore the technician confirmed himself that he did not install the part. Yet the front manager sounded like he was doing me a favor by taking it off my bill when it was never installed in my computer in the first place!
So yes, it is true when people here are saying that they paid for services they never received, because that almost happened to me as well. To hear this manager tell it, he was doing me this great big favor taking this nonexistent expensive cable off my bill, the one he was holding my computer hostage over! Well, that was only PART of the disagreement.
Absolutely I agree with the other reviewer who said that they are rude. However, they start out as being very nice. It is a "good cop, bad cop" approach. The one guy who you first talk to is like the good cop. Then the other guy who ends up screwing you over with the prices is the bad cop.
I will never go back to this place and I would recommend that you steer far, far away from here. They either purposefully try to rip people off, which is what I truly believe they are doing, or the front managers are not communicating with the technicians, which I do not believe (i.e., I think they really DO communicate with the technicians as it is a very small shop so how could you not communicate with them?). It is a small shop as in, one or two technicians and one or two front managers. If you can't talk to people in a shop that size then there is a serious problem.
I will also add that the one guy (it's either Paul Gamache or Brett Kappes) who really sticks it to customers with the prices (the repair prices that initially seem low, but by the time you get your computer they have magically risen much higher) does not like his job, nor does he like his customers. People like that should not be in a customer service field. The other manager just sits back and watches as this guy rips off the customer.
Do NOT go here!!
PCG-Dishonest, untrustworthy, Rude!!! – There are four reviews here that rate this criminal enterprise one star, add mine and it makes it 5, one star reviews. The reason I call this a criminal enterprise is because all of us who rated this place1 star!!! have one thing in common, we paid for services that we never received. If we were robbed on the street like this by these guys they would go to jail. I was ripped off by Paul the manager for over $200. I brought them a broken computer and was given back a broken computer. Paul the manager and resident scumbag refused to refund my money. Where is the District Attorney on this matter? this is one business that needs to be busted!!!
Best of the Best Computer Store – I have purchased three trouble-free computers two used, one new from the Computer Performance Group over the past year or so. I have also had Computer Performance Group repair several computers for me that I purchased from other companies.
Paul, the manager, and his team are ubelievable - professional, knowledgeable, courteous - everything you want in a computer sales and service company. Their prices are very competitive and service is top shelf. Paul is relationship oriented and makes it very easy to become a loyal customer.
I can't say enough about how pleased I have been Computer Performance Group and I do not hesistate to refer others to this company. They are the best-of-the-best in my book!
EXCELLENT COMPUTER SEVICE SINCE 2002 – P C G COMPUTER PERFORMANCE GROUP HAS BEEN MY "GO TO COMPUTER STORE" SINCE 2002. I BOUGHT MY FIRST LAPTOP THERE. THEY HAVE BUILT 3 COMPUTERS FOR ME. THE LAST WAS SET UP TWO WEEKS AGO. PAUL, THE STORE MANAGER, AND SAM, ONE OF THE TECHNICIANS, DID EVERYTHING TO HELP FIND SOFTWARE DATA, SHOW ME HOW TO SET UP MY WIRELESS CARD. COST WAS MINIMAL. IF ANYONE IN THE TAMPA BAY AREA NEEDS A NEW COMPUTER OR THEIR CURRENT COMPUTER SERVICED OR UPDATED, P C G COMPUTER PERFORMANCE GROUP IS THE PLACE TO GO!!!!
Paul Gamache, GM Tampa PCG store – From the instant I walked into the store carrying my "dead" PC to the short time later "THEY" carrying my "LIVE" PC to the car, was a first class expierence. From the Gen. Manager, Paul Gamache to the Tec. Dustin, I was treated as a valued client in need of "help"! That they did and more! All I can say is they provided quick, professional, cost-effective service and "IF" I ever need PC care or service, it will be that TEAM!
By the way, I do not work for, nor have I ever worked for PCG. I tell you that because I just cannot understand some of the other poor comments!
Dont waste your money here – I think the people who gave them 5 star are fake people created by PCG itself. I had the worst experience of my life there. They charged some $200 giving different reasons all the time. Guys there are definitely better places than PCG. No one can last long with zero customer satisfaction.
PCG SUCKS!!! – If you wanna repair your laptop, PCG is definitely not the place you wanna go to.
I was told these guys are good and cheap and so I went there. This was indeed the biggest mistake of my life!!
I visited them thrice with the same issue and spent almost $ 250 and still didn't get the laptop repaired.
The funniest part about these guys is that they detected a new problem with my laptop every time I went there.
I finally went to Best buy and without a detail diagnosis, they detected the problem with my laptop.
Moreover these guys are very bad at updating you about the status of your laptop repair. You gotta keep calling them and sometimes they may just hang up on you.
As your well wisher, I would recommend you to spend that extra money and go to someone who is more capable.
Wow! – Man these guys are fantastic! The sales guys at the front counter were honest and up front with me with what they suspected was wrong and how long it would take when I dropped off my laptop. The next day I received a call from the tech working on my computer, and he walked me through what was wrong and what my options were. They had me up in running again in a matter of days. A great experience overall, I recommend them to everyone I know!
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