14445 Olive View Dr Ste 2B182, Sylmar, CA | Directions 9134234.326988 -118.451707
Mon. - Sun. 24 Hours
this is a very good hospital for patients............but a very badly managed hospital by the administrators. they constantly harrass their employees to do more than what is humanly possible. the poor employees are worked beyond measure and management kicks back and coerces the employees.
this is fairly common in the county government system.
sad to say..........the lowly employees are the ones suffering.
I can say this firsthand as I am employed in this organization.
to top it all they are chewed out by management for works left undone. this is poorly managed hospital , which does not want to hire additional employees to work.
if anyone were to look for employement, please do not apply at this hospital............you will suffer like we do.
I have been honestly surprised by so many negative reviews. Maybe only the people with negative experiences are posting them...?
I know this is long, but it's definitely worth the read!
Each time I've been in this hospital, they've taken very good care of me.
My first visit to Urgent Care was for arm pain. I was there for a total of maybe 6-7 hours, which included everything from getting admitted to released. I expected about that much of a time frame, so didn't bother me. They were helpful to answer questions and did x-rays and all.
Went back the next day to get the prescription they gave me. Out of nowhere, I collapsed. Completely and utterly unrelated. There were at least seven doctors that came to help me up and two that got me to the ER.
They were so amazing to me, I was pretty out of it, but remember how helpful they were. There was one nurse in particular that was so incredibly sweet. I wish I had gotten her name! She took such good care of me.
The doctors were all very helpful, I saw three separate ones for the various injuries. I ended up with a facial fracture from my fall and saw ENT (Ear, Nose, and Throat) the same day. The ENT doc even called in two others to check my scan to make sure it was ok. Ended up not needing surgery, thank God.
Ended up with my first stitches as well. On my eyelid, so that was no fun, but the doctor did a good job.
I was there for almost 11 hours, from collapsing to being released, but in a bed the entire time.
One of the doctors that helped me up actually came to make sure I was alright too. Which was unexpected, but really nice of him.
They made sure I was ok and only released me after making sure I had no life-threatening damage. (brain bleed from impact, etc.)
I was still having pretty severe pain about a week later and ended up back in the ER around midnight. Was taken back right away.
Again, the nurses I had were great. One was so so so helpful, I feel bad that I didn't get her name either.
It took about two hours to see a doctor. The doctor I had, Dr. Solomon, I could not have had a better one. He was so helpful and so thorough it was amazing.
He took out my stitches as well and did an (almost) painless job. Even made a few little jokes to keep me distracted.
He prescribed better and non-narcotic pain medication, which helped SO much more. He even gave me a referral to a neurologist to figure out why I collapsed in the first place because he was concerned that it could happen again. He was just all around a great doctor. I wish he could be my regular one! Truly incredible.
The only problem I have with this hospital is the pharmacy. Utterly and completely frustrating. It takes so ridiculously long to get them filled, they need to get a better system. Takes at least three hours to get them. Insane.
I don't have insurance, so I was terrified of the bills I'd get. I went in and applied for ORSA. If you don't have insurance, APPLY FOR IT. They cleared my bills same day. So. Grateful.
All in all, I've never had a negative experience here.
Aside from my fainting spell, but that had nothing at all to do with them.
It may be a fluke that I've had such great luck with them, but I would go there again from the experiences that I've had.
I have read ALL the comments on this Hospital: NOW MINE
First off I must agree that the ER is the worst in the galaxy! I have been there with a extremely highly contagious infection called MERSA and I sat exposing it to the stuffed room for at least 6 hours. Now you may think they have all the less insured south of the border there...so explain me: White middle aged on SSI triple by-pass Jew sitting there. They don't care for anyone. When they called me in finally...I did get care cause they want to be part of cutting it open! OH FUN!
Well readers here is a complete opposite experience:
On Sep 7th 2012 MY wife was taken from her Sub Acute care to ER and worked on in seconds. She was seen and care for by good Drs, and sent to stepup where she fell into a sleep for 7days! Many drs, called and met with me. They were very caring and at her room EVERY day and stayed in room for at least a half hour! So down with these posters who call the place the worst. They only need the person in charge of the ER to revamp they process from the elimination of the security metal detectors to a speedy assessment within 3 minutes of entering.
Last.....my son waited 12 hours for a dot next to his nose and a paper just to sign so he could return to work. Having no insurance that visit where he then saw the doctor for 6 minutes and then she left ,came back, and gave him some papers and signed his reluctantly. Fee: 1700 outrageous!
No problems – I went to this hospital and I was admitted right away. I had high blood pressure. The nurses were polite. I was placed in a room right away. They ran x-rays, EKG, and blood was drawn. Even though one of the nurses did not draw enough blood and the other nurse had to draw blood from my other arm, They were nice and polite. The female doctor was extremely nice. I was kept in observation for 5 hours. I was lucky I guess.
Hate the nurses – When i Was 16 back in 2001 i Was in labor with my first Child , so obviously i didnt know nothing .. My mom Was inside the labor room with me and since my mom doesnt speak english one of the nurses Was telling me to Shut up because i Was screaming to much , well hello it Was my first Child and i Was 16 .. So i told the nurse how do You WANT me to Shut up if it hurts and the nurse said this " Yea i bet it didnt hurt when You were making it , right there You were screaming of joy " , i Was like wtf .. And i told my mom mom what the nurse had said to me , my mom Was pretty upset so yea i will never go back to that Hospital ...
This place should be shutdown – My father waited in the waiting room for 10-12 hours after he had fallen from trimming a tree and suffered a severe cut on his wrist as a result of falling on the saw he was using to trim. He had to wait 10-12 hours before being seen by a "doctor" and then was told that he could not be stitched up because it had been over 6 hours since the injury occurred. Further, he was not given antibiotics to prevent infection because they felt it appeared to be healing properly.
That places like this exist in America is a sad and damning statement of the quality of healthcare in our country. The employees at this facility treated my father as a second class citizen and their actions are deplorable on every level imaginable. This facility should be stripped of its licensing and if anything happens to my father as a result of their failure to treat, we will pursue every legal avenue to make sure this place is shut down.
Response to "Best caring health proffesionals" – Don't listen to this guy, he's an employee in the customer service dept. of the hospital. It's sad that this is all they can do to try to fix their reputation. When really all they need/ should do is work on their actual Customer service and patient relations/ care. This is a B.S hospital for many reasons. And all these negative comments don't even start to describe the Many things being done wrong in this Healthcare Facility. I'm sure there are hundreds more horror stories from patients that were to ill or just wouldn't waste anymore of their time to leave a comment for this horribly run hospital. My sympathy goes out to all the people that are in need of medical attention and are forced to wait a ridiculous amount of time (sometimes up to 12 to 15 hours just to get an assessment before being seen by a doctor) to get the care that they need. And what they do end up getting is usually half-ass and done so with a lot of attitude. I swear if you don't have the patience to deal with patients why go in the medical field in the first place. I'm glad I didn't have insurance and every bill they try to send me goes straight to the paper shredder. Fûçk this hospital their staff and everything that they're about! If you're having a real emergency and are able go a little farther I suggest going to Glendale Adventist Medical Center. Their E.R is never full and their staff really cares for the patients.
No service in ER or clihic – In ER 11 hours. They focused on one issue and one issue only, which they felt was an immediate need, though one specialist told me the two other symptoms had nothing to do with the other. The attending doctor to ER told me it had everything to do with the problem they were "treating" me for. The staff was rude, lacked compassion, and bedside manner. Some staff that I've had to deal with because I filed a formal complaint can't comprehend or speak English. There was a discrepancy in how to take a certain medication that I still can't get answered not to mention the side effects they don't tell you about. I looked it up myself. The attending doctor condoned the behavior of his staff and told me how wonderful they are. That also included a phlebotomist (in any other place would have been retrained and reminded on how to draw blood) who didn't listen to someone who told her about small veins. That should have been a clue to use a butterfly needle but no, not her. She used a regular needle and didn't stick it properly so it didn't draw out the blood. When she was reminded that the person had mentioned the small veins, she finally used a butterfly. Aside from that, when I didn't hit registration fast enough they had called someone else and I was told to sit down. Yet, two people were allowed to stand right in back of me through the registration process. These two people just happened to be of the same culture of the registration employee. Some immediate need? The employees of the clinic called about a week and a day later and said they had an appointment for January 20th -- Yeah some immediate need my you know what. They overbooked the clinic (so how is that the patient's fault?) but doing a little foot stomping and threatening to go to the press and the Board of Supervisors, they made the appointment for November 18th. Again, some immediate need yeah right.
The attending doc even copped an attitude when he said what do you want? Do you want your bill written off? That would be nice but here's the rub of using government run healthcare. I have paid taxes for about 37 years in LA County but have fallen on some bad times. So all the taxes I've paid into the system to be able to use if when I needed to do so, means nothing. They are going to charge me for using something that I've paid taxes for during many years. How nice!
This hospital is horrible and if they can do this to someone who has given presentations on customer service and consulted in the healthcare industry how are they treating the others who have no insurance?
COMPLAINT – my name is Jacques G .first time i took my wife to the ER sep 2009, we waited 18hrs she was having obtomanal pain they told her she's got gas go home, couple of days later i took her to northridge hospital. they admitted her, but her insurance wouldn't let her stay there they transferred her to olive view, olive view couldn't do the test that they need it so they sent her to UCLA HARBOR what a dump,they did a needle guided biopsy and they said it was pancreatic cancer, so back to olive view because it was close to our house, they started chemo for 3 months, and 32 setions of radiation, a week later they did a cat scan, her doctor, oncologist HELEN KANG said nothing worked, told my wife she only has couple of months left to enjoy rest of her life, they don't even have a surgeon at olive view, couple of days later i took her to northridge hospital her pain was to severe. they admitted her, she got to see a pancreatic cancer surgeon, got a second opinion, the surgeon said he could do the surgery of resection the pancreas and take out the tumor. but her insurance wouldn't cover him, so he told us to go to USC, i transferred her insurance to USC, Jan 2011, had to start everything over, got to see a pancreatic cancer surgeon, they did allot of test. and we got a surgery date may 5th, they will do the surgery 8hrs long, but she will be OK, so olive view had no clue on what to do, instead of sending her some where else they just gave up on her, so if you thing you have a cancer stay away from olive view hospital, there oncology department sucks. i wonder how many other patience have be told the same thing, and they just die, after my wife has her surgery at USC and gets better i will be suing olive view, and doctor HELEN KANG. this isn't over yet, so please stay away from olive view UCLA medical center you have a problem go to USC it will be worth the drive.
worst hospital on the planet – If I could give this hospital a negative rating I would. If you have no insurance and no other option you'll probably be forced to step foot in this hospital. They know you have no other option and no lawyer and they take advantage of that. They are the rudest, laziest group of people I have ever come across. Get through your vital stats without the nurses rolling their eyes so they can get back to mocking the patients loudly, or talking about how bored they are. I gave the nurse my symptoms and they told me I was having an anxiety attack. I was not, they will come up with any excuse to just get you out of their face. So after waiting 12 hours I go back and they give me a pill that I had an allergic reaction to and denied it said it was all me again. I went back again 3 months later still feeling horribly sick, get the same rude treatment. Wait another 12 hours, get sent to walk in, get a ct scan. "Oh it looks like you have a cyst, would've been easier to treat if we caught it months ago." REALLY!!!! I knew I had a cyst before they told me I could see it in the mirror but they had told me before that no nothing was wrong i was just stressed out and all my symptoms were anxiety related. The Dr in the walk in said all my symptoms could be from the cyst putting pressure in my head. Thank you for making the last half year of my life miserable and trying to make me seem crazy. I really hope that no one who works there has to go through what they put their patients through. Just go and listen to the stories you'll hear in the waiting room. And anyone who gives this hospital a good rating must work for them cause I highly doubt they are factual.
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