26011 Bouquet Canyon Rd, Santa Clarita, CA | Directions 9135034.414983 -118.541445
HAPPY 19 YEAR CUSTOMER – I accidentally came across these negative 1-star reviews while looking for something else and decided to share our experience. We've been customers for 19 years and have always felt comfortable, confident and taken care of by Gary and his staff...office and garage. Gary has always gone out of his way to help us...whether that be by getting our vehicles back ASAP, financially, or getting a ride home. When I see so many 1-star comments it makes me wonder if 'someone' isn't behind these negative comments...i.e., revenge of some sort...hmmmm? Just sayin......
Still worst car repair experience ever – I was cleaning up my stuff and just found some paper works-complaint forms I tried to prepare when I was still in school. I wanted to take this place to the court and collected the materials but couldn't because I became too busy trying to graduate.
It's been many years since, but to this day, I remember how this repair shop cheated me with wrong diagnoses one after another, costing so much money and time. One of the problems they couldn't fix after charging me with new parts and labor, was the dash board light- turned out to be such a minor problem which I found it out later when I sold my car to my neighbor who fixed it next day... I guess I didn't need that new part I paid for !!
It was my first car and it was my first time trying to fix my car with no support of my family around me. This car shop totally took advantage of me instead of taking care of such helpless kid I was still. Heartless and unprofessional. Please stay away for your own sake.
Danger run away. – Run away. We took our Rv to Gary the owner. He had our RV for 9 months for air bag repairs, roof repair and reseal, tank replacement that cost me10.000 dollars, half the work was done, He informed me 2 new tires and rims from my coach were stolen.I ended up paying another shop 1000 dollars to replace and repair the things he didn't. The air leak was a rear air brake canister. This was dangerous and he should have known it but he let us drive out with it anyway. They didn't remove or repair the roof just caulk the vents and charged me 850 dollars for a 45 min job. This guy has Excuses up the ying yang. He said the air bags were custom order bags, After i got it back i call a truck parts warehouse and gave them the number on the bag. They had them in stock. I woun't let his guy touch my bike or my kids tricycle. RUN RUN RUN
Worst automotive place in the Santa Clarita valley – This automotive repair place is the worst place I've ever taken a car to. I went in for a simple oil change and was told I needed head gaskets changed as I had an oil leak. I know there wasn't an oil leak to begin with. My husband checks those things. The owner seemed hellbent on selling me heads and gaskets and whatever else he could come up with. I have since taken the car to another automotive shop and was told there wasn't an oil leak at all. The owner of Alert needs to change his motto. Fair and honest mechanic yeah right. DO NOT GO TO ALERT AUTO!!!!! You will be taken advantage of..
Honesty and Cost Effectiveness – Alert has an extensive expertise from domestic to foreign auto repair as well as Recreational Vehicles of all makes and models - their honest quotes are very accurate and the price is good to reasonable - very competitive pricing. They also work on sooped up vehicles.
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