3315 Commercial Way, Spring Hill, FL | Directions 3460628.479147 -82.610548
Mon. - Fri. 9am - 5pm;Sat. - Sun. CLOSED
After reading other reviews, I felt the need to report a positive experience. I had an X-ray taken today and staff were both polite and professional. I would not hesitate to return for future diagnostic services.
Sad but true – Like many have stated the workers are very unprofessional. They treat people coming to use the facility as criminals, which is something that should be dealt with. I do like the fact that I can bring things to this facility without fees. But if you don't like your job and your going to be mean to everyone that comes in then why bother working there.
rudeness after making me wait – Upon entering, i was treated rudely by receptionist, Tracy, who was too busy eating grapes to give me her attention. then after a 45 mintue delay (which caused me to be irritated and not the most happiest of patients), the tech, Kelly, finished laughing and conversing with the receptionist, took me back and was quit the queen of rudeness.(she needs to remember the attitude she gives, is the same as she gets and she was the one running behind schedule. I was 20 minutes early) She told me to take my pants off and put gorn on, but there was no place for me place my cloths so i placed them on her chair and she threw them into the corner area. She hurried through procedure, with no regard for my comfort or pain. She would not answer my questions. She threw my pants at me and as I was in the middle of changing, she opened the exam room door and walked out (i hope no other pateints in the hallway saw me in my undies). She then yelled at me to get off my phone and out of her room, as i was on the phone with my doctor making sure the proper/entire procedure was completed (as i felt it may not have been). I left the room and was in hallway by receptionsist talking to my doctors office, a nd the receptionist, who was done eating her grapes, asked me why i was still there and to leave. When i called to complain, i was told that they run behind and there is nothing they can do about slow patients prior to me. also the time the tech entered was false as i was on the phone with my doctors office at 11:34 and she said she finished the prodedure after 12:00 pm. I will never go back there and will be subtracting my wait time from the copay they will want me to pay.
Lack of concern – I was not impresses with the care I received, There was a lack of concern for the amount of pain I was in and I was forced to wait a long time for several different tests. My husband requested they find a place for me to lie down while I waited and they refused to accommodate me. I was having tests done for a back injury. I could not stand or sit comfortably. I was forced to wait over 45 minutes before they took me back and then another 20 minutes standing in the hall for waiting for the x-rays and ct scans that had been ordered. Additionally, the waiting room is not well appointed is dirty.
ELDER ABUSE – I went and had the test done .during the process I was Jammed so hard with the sonogram head it left green,black bruises from the techs fingers and the head image was imbeded behind my knee for 7days. I could hardly move that area and the pain was very bad. This Jamming and pushing went on like a pitbull attack. I complain to Mr. Arnold the owner and he says he spoke to all involved. NOT 1 time did anyone say Im sorry for what we put you thu.I have had many test same as this before but nothing as brutal.
highly recommend – I get my yearly mammograms there. They are always pleasant and it is very easy to schedule.
Terrible treatment of patients! – I have been both to Radiology Associates and to West Hernando Diagnostics. Unless absolutely necessary, do not go to West Hernando. The Cat Scan tech was rude and she was abrasive. I heard another woman (I believe she said she was the owner or married to the owner in a conversation overheard in the office) yelling and cursing at an employee. They were so unprofessional.
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