26101 Magic Mountain Parkway, Valencia, CA | Directions 9135534.420370 -118.590098
We always have fun at this park! I don't know what all the complaints are about, this is a theme park.
Drove out here with a few friends of mine, and of course a park like this you're going to have fun if you try out all the crazy roller coasters. The only thing that really sucks is high cost of everything and really long lines, coming in the summer isn't advised. Just be prepared when you come, you'll most likely spend a lot of time here. Still, rides are fun.
Bring $$$$$$$$$$ – Frankly, all I can give stars to would be the rides. The rollar coasters are built for speed and fun and, if you like thrill rides, this is the place.
However, this is not a cheap experience, or very efficent. We were there during winter break and the average line was 1 1/2 to 2 !/2 hours long. Plan to spend most of the day waiting. Here is where the money part starts: you can avoid the super long wait by purchasing one of three levels of "flashpasses" and they are NOT cheap. A family of four is going to have to roll out a few hundred bucks to make the rides accessible.
Food? Forget it. Very limited choices. Small bag of plain popcorn is five bucks and the few meals available (pizza slice, chicken fingers, burger) come in "baskets" with add ons whether you want them or not. These "baskets" are really just a few cold fries and are priced at a ridiculous $8.99. Sodas and water begin at 3.75. Good luck finding anything other than the above -- unless it's "Dipping Dots," which franchise seems to have a strangle hold on the place. Very little variety.
Don't forget parking for $15.00. Bottom line: If you have the cash, get the flashpass, eat before or after you go, and then it might be enjoyable.
If you loose somthing, Magic Mountain keeps it – Rides are fun, food is expensive, pack a lunch in a cooler- you will be better off. Not a lot of healthy options here. Bathrooms stink, one ride is near the dumpsters, so if you like the smell of rotting food on a 100 degree day you came to the right park.
If you loose something on a ride, nobody will help you. I lost my ID, park pass, on a ride and it's been a week, and I don't think they even bothered to look. Which explains why there is so much trash beneath the rides. Oh and they charge $25 for a replacement park pass. Yeah right, thanks for nothing. Great park policy, nice customer service. You aren't the only theme park in so-cal. If you go be careful, once in the park you are on your own, nobody is there to be helpful, the staff is just there waiting for you to leave.
Good rides but don't you dare loose anything – Been to six flags quite a bit and the lines while long really aren't as bad as disneyland or most other theme parks. The food is generally very bland and over priced but with a Wendies just down the hill it's not a big deal.
The only complaint I'd have is their lost and found which I've had possibly one of the most infuritiating situations with. I lost my phone on Deja'Vu and saw it on a net hanging just about twelve or so feet over the exit. I reported it immediately in the morning and was told it would only be able to be retrieved early the next day, perfectly understandable. However here I am three weeks later and not only has not a single e-mail I sent been returned but I've called multiple times and listened to the phone wring or sit on hold for hours on end.
Finally when I did get a reply I am told that the processing or lost items, do to the number coming in, can take up to a month. This is complete nonsense because the people sitting in lost and found couldn't possibly be so busy as to be a month behind on these things, a week maybe, but a month? What are they doing? There's never a line at lost and found except at the end of the day and even then it's a minimal one what could they possibly be doing the whole time the parks open?
Overall, good rides, bad food, decent lines and horrible customer service.
a bad experience – NOT HAPPY AT ALL !!!!
at this time when everyone is trying to enjoy life and deal with the economic state that most are in, it would seem as though Six Flags Magic Mountain would provide the best possible experience possible to all of their customers. my experience
# 1 on their web site they were offering a special that if you purchased your tickets online everyone would recieve them at the kids prices, after attempting to purchase the tickets online numerouse times and the site wouldn't except it I figured since they offered it online and the web site isn't excepting the payment they would honor it at the gate and surely they didn't , the rep at the counter just said so sorry we are a seperate company than the one online, CAN YOU BELIEVE THAT, I THOUGHT THAT WAS A PRICE LESS LOOK AND ANSWER THEY GAVE ME so I had to pay the full price, WHAT HAS HAPPENED TO CUSTOMER SERVICE IN THIS DAY AND AGE.
# 2 they pass that they have this great deal for getting you through the line quicker I.E FAST TRACK there is REGULAR, GOLD or PLATINUM and since I want to get through the lines as quickly as possible so I thought, I purchased the PLATINUM for myself and family. after going through some of the lines I realize that I / we are waiting in line the same amount of time that the regular fast track passes have, so why did I pay $87.50 more for each fast track pass or should I say why not just get the regular fast track pass. I asked a couple of employees that work at the entrance to the rides what is the benefit of getting the PLATINUM OVER THE REGULAR FAST TRACK and their response was NOTHING !!!! the look on their faces were PRICE LESS and it took everything in me to not make a scene. the only ride that seemed like it ran the fast track the way it should be ran was the ninja, meaning when your time came up to ride off you fast track pass you would enter through the exit lane and when the next ride came up the fast track passes would get first shot at any seat. SEEING THAT YOU OFFER TO PAY THIS EXTRA EXTRA FEE FOR THIS PASS, THE PLATINUM PASS SHOULDN'T HAVE TO WAIT IN LINE AT ALL.
#3 the park offers you drinks to buy BUT they do not offer you lids for your drinks I asked why they do not offer lids and they said they are concerned about the wild life in the area BUT I go to PANDA EXPRESS that is in the same park and they offer lides with their drinks , PRICE LESS where has customer gone? we pay all this money for a great time and your treated like their doing you a favor for being there. I don't see things changing and I don't see myself coming back again. #4 LAST BUT NOT LEAST WOW YOU PAY ALL THS MONEY FOR FAST PASS I.E PLATINUM AND THEY STILL CHARGE YOU EXTRA MONEY TO RIDE THE X2 WOW CAN YOU BELIEVE THIS.
Ehh...becoming overrated – the rides are still good..but it is becoming a chore traveling between rides and waiting in line. they need to have seats in all of the lines..it is very tiring standing in line all day!
what a blast !!! – my friends and i had a cut out day from work and we wanted to spend it old school- at Magic Mountain like in highschool. What a super fun day!
We rode all the rides, ate the yummy fatting foods with pleasure and just laughed all day!
Thank you Six Flags!
Worst experience ever! – After hours of talking to the CS they were unable to admit us to the park due to purchasing tickets on orbitz!! They could not verify our purchase even though we had a printed proof of purchase. finally the police intervened and we got into the park! The slides were not maintained well and we had bleeding raspberries and rashes all over. The water was stinky and we felt dirty. We would not recommend visiting Hurricane Harbor. Keep your family away from this place!
Worst Place on the Planet!!!! – Low level security personal treats you like a criminal!
Security guard Gaby is the lowlife who thinks she owns the place, refused to let me in after my 3 children entered with a friend. All because I had a small pocket knife ( about 1 1/2" long) on my key-ring at the entry gate. They told me that I have to walk back to my car with it, or I can leave it with them, but they will not save it for me for the time of exit, but trow it in the trash (means: steal it ). I detached the small pocket knife from my keychain, walked outside the gate, but I didn't want to walk a mile back to my car and I tossed away my small pocket knife into an overgrown bushy area.
Upon my return to the entrance, the security guard stopped me that I can't return to the park, because in her opinion I had no time to go to my car and back, I must have hidden my pocket knife somewhere. I told her that I tossed my knife away into the bush outside the parking lot. She told me that I broke "their security rule" and she will not let me in. After arguing that I have no knife on me anymore, and I don't represent any threat to nobody inside, she replied that no way she will let me in and I have to leave the premises immediately. I told her that I need to get my 3 children out, and I need to get a refund. She told me that I can't enter the park to retrieve my children, and that I have to call my kids or my friend to get them out, and that I can't get a refund at all. I marched in anyway, got my children and demanded to talk to the park manager. The security supervisor Gaby told me that she is in charge, and I have to leave the park immediately. She called the sheriff, who explained to me that the only thing I can do is to complain on the internet at their costumer relationship site, (which of course does not exist), but I have to leave now.
They escorted me and my children away to my car like a criminal.
I'll never visit this awful place again, and I'll tell all my friends and children to stay away from this awful place.
All this after driving 45 minutes to get there, paying $15 for parking, paying for 2 adult and 3 children's passes with a total of over $200.
An establishment who hires low life security personal like Gaby should not get away with this.
Please stay away from Magic Mountain and visit other quality parks with your children!!!
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