23820 Creekside Rd, Valencia, CA | Directions 9135534.417598 -118.551841
I have been having issues with my automatic running boards since July. When we first took it in, we were told they did not have the equipment to diagnose the problem and that since the dealership had changed hands, they would not cover it under our extended warranty. They suggested we take it to the Chevy dealership We did. They diagnosed the problem and said that the Chrysler Dealership should honor my extended warranty and repair the issue as they were still Chrysler. We went back to Chrysler. They said they would not honor the warranty as the dealership had changed hands. They then suggested maybe the BMW dealership could assist us. The BMW dealership looked into the issue and said it was covered under warranty and that Chrysler should honor it. So, back to them we went. They diagnosed the problem and said they were going to order the part. Then for some reason we had to bring it in again for another check. After this appointment, they confirmed the original diagnosis and said the part was discontinued and it also wasn't covered under the extended warranty. Considering both Chevy and BMW said it was covered, I strongly believe it's an expensive fix and they just don't want to cover it. This is beyond ridiculous and a waste of my time. They should fix my car, end of story!
Juan was very helpful! Thank you for working with us! Thanks to the entire staff as well!
Carl took the time to explain all of cars feature's in a friendly manner. He always greeted us with a polite smile and hello. Thank you very much Carl! You sold this vehicle!
John worked with us to solve a serious problem by finding a solution for a new car that fit our budget and promises to save us money. He helped to “buy” the car and to provide extended warranties on the new one. He provided exemplary assistance with features like phone and radio. Finance was terrific! We were in and out in record time! This was our best buying experience ever! John was not only professional and well informative, but he was compassionate and very customer service oriented.
John listened to me and understood what I wanted. He was patient but in control of the selling situation. His structure of movements gave me confidence and I bought a car!!!
I worked with David Acevedo and he was very helpful! Answered all of my questions and I much appreciated it!! Excellent customer service!
I wouldn't not have bought a car from them without the manager james. He was very helpful with whole process. Just ask for him as soon as you get there!
The purchase of my Chrysler 300 was very enjoyable. Everyone in the sales department was very professional and nice.
great prices – I found my car a used Ram pickup truck for the price I wanted and was in and out of the dealership fast !
REAL RUDE – So the car key for our Dodge was put through the washing machine.
It worked for the ignition, but wouldn't lock or unlock, electronically.
So I went to the Valencia Dodge parts dept and pressed the QUIETEST "service" button I have ever heard in my life. It was like it had ten blankets on it muffling the sound to very dull 'ding'.
I waited about 30 seconds. No response.
Rang the world's quietest bell again.
Another 30 seconds.
Rang it again.
Waited about 45 seconds.
Finally after a full 2 minutes or even 3, I rang the bell in quick succession ring, ring, ring...
So then a middle aged guy stuck his head out and angrily said "I'll be right with you!".
Another full minute goes by until the guy (later identified to me as "Steve") saunters into the tiny area behind the counter and says..."Yeah?"
Not "Can I help you sir?" or even "What can I get you?"--- but "Yeah?" -- like I'm wasting his valuable time.
I said I need a new electronic key made, and that the car is in my wife's name and he says...
"She has to be her then".
I said "She's at work 35 miles away".
He says -- really rude now..."She must be here".
Now I'm pissed -- so ask for the store manager.
Good 'ol middle aged gray haired parts guy "Steve" pivots on his heels and says to a guy standing next to me...What can I help YOU with?".
The kid says "I need a battery".
So I say -- "I want to talk to the Manager".
And "Steve" says -- "I'll call him after I help this guy."
So I stepped up to another window and the employees called the Manager who refused to come and talk to me.
I had the pink slip in the vehicle -- so there was no question I had a legal right to get a duplicate key made -- it's just "Steve" was so rude we didn't get that far.
If this Dealership was selling a car I liked at a big discount -- I wouldn't do business with them.
They seem tired and have an adversarial to their own customers.
AVOID LIKE THE PLAGUE.
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