Decatur >Beauty > Terra Mater Salon
358 W Ponce De Leon Ave, Decatur, GA | Directions 3003033.775481 -84.301509
I just read a review for Terra Mater from Marla Shainberg. I am a client that was sitting next to her that day and observed her service. I am appalled by her comments! Her stylist did a meticulous job with her highlights. As a matter of fact, Marla was so pleased with the results that she commented on how good her hair looked before she left! In addition, she was given a haircut upon request that wasn't even scheduled. They catered to her! I have been a client of this salon for twenty years. I have referred multiple friends and family members, none of which ever had one complaint and continue as long term clients. The stylist who highlighted Marla's hair also highlights and cuts my daughters hair. She loves it! Marla stated that she "paid alot of money". This salon is competitive with any salon in Buckhead and charges accordingly. We are not going to Supercuts! I live in the city of Decatur where this salon is considered the best in the area. It states clearly at the front desk of the salon that a complimentary service adjustment is offered within 7 business days. Beth, the owner, is a leader in her field as a stylist and long standing business owner. She has a huge clientele following. Perhaps, the "obvious incompetence' that Marla refers to lies with her own inability to not follow the correct steps to resolve her percieved problem. I personally think Marla's unhappiness goes well beyond her salon experience. Terra Mater is a GREAT salon and I will continue to go there for the next twenty years!
Horrible Service – I requested highlighting one shade lighter than my natural hair. It is clearly a shade darker with NO highlights. I called the owner and she said it was impossible for it to be darker since they used a lighter shade. She didn't ask to see it, but rather implied I was lying. She told me she couldn't converse about it (after 2-3 minutes) because she had a client in the chair who pays a lot of money and couldn't be kept waiting. She didn't acknowledge that I also paid a lot of money and got the opposite result of whan I requested. She was very confrontational and condescending. She actually hung up on me mid-sentence! I am completely disgusted and refuse to let her touch my hair again due to her obvious incompetance.
Exceptional – I had an exceptionally good experience at Terra Mater Salon in Decatur, GA. The staff was friendly, patient and helpful. The atmosphere was warm and pleasant. Beth, the owner, took care of me and exceeded my expectations. Her years of experience and knowledge were evident in her consultation and work. She was friendly, personable, welcoming and… fun. That's my high-level, honest review of the place. Below is a verbose account of my first experience there, because some people like details.
I was a walk-in. I was tentative about going in because I'm a guy and I don't frequent salons for hair cuts. I wasn't even sure I wanted a cut — I really wanted to talk through my very specific wants. I was really after a consultation first and there were customers in there. I assumed a place like that wouldn't have time for me other than to schedule an appointment two weeks away. And I was worried it would be expensive. Plus, I've got some balding, I have very curly hair and additional hair loss from radiation/chemo.
They did everything right. Gave me a high-level consultation immediately. Enough to instill confidence to come back in 30 minutes, when they had an opening and explore further. (I was offered a beverage if I wanted to wait there).
At my appointment time, Beth listened to my ideas, offered her own, conveyed her understanding of curly hair, shared her knowledge of cancer treatments and hair loss and collaborated until we came up with a plan in which we were both confident.
The scalp massage was great. I felt comfortable. I smiled and had fun. I saw other customers looking happy and satisfied. The staff worked together — that is the place had good energy. In the end, my cut was everything I wanted. For the service and results that I got, I felt that the price was an extremely good deal.
I say, give Terra Mater Salon a try — I don't think you'll regret it.
Poor service...will never go back! – Goodness knows I've tried a number of nice, upscale salons in my lifetime and even recently having moved to Decatur from out of state 9 months ago, but this one takes the cake for poor service! Sadly, I visited this salon three times (including a quick stop for the owner, Beth, to look at my hair before a cut). Not only did they act like they didn't know or remember me, either by name or face, but the owner was rude and unfriendly and implied her time was more important than mine. The last time she was running 20 minutes late and didn't bother to call me and let me know, but rather let me just sit and wait for her as if my schedule didn't matter. The last straw was when I called three days later to have some texturizing added in a few places to give the heavy top part some lift and she said it would be another $70 haircut charge! Rarely, have I ever had to go back to a salon for tweaking, but I've always had stylists say they will take more off if I want them to...for no additional charge. This takes the cake! I want someone who knows me after the first visit and appreciates my business and if that's important to you then I suggest you look elsewhere, too.
Your visits were not appointments and you did interrupt other customers services. We do remember you and so do other paying clients. Their time is also valuable. We are glad to adjust any service. Three days later after your booked service, you wanted a free new style from long hair to short. This is a new haircut! We are sorry you are unhappy.
An experience not to be missed.... – I have been going to Terra Mater (specifically Beth, the owner) for the past 19 out of their 20 years of service. I don't stay at anything I don't like! Beth and her staff are professional, yet fun! I always look forward to going and I feel GREAT when I leave. I have NEVER had a bad hair cut or had bad service in any way, shape or form. I love the products they keep in stock and have been very pleased with new lines they have introduced. I can't say enough about the quality and the service at Terra Mater. I'll be there as long as Beth is! :)
A caring, nurturing environment – I have gone to Terra Mater for many years now and have never thought of going anywhere else. Everyone genuinely cares, and my stylist truly listens and understands what I want, and even gives helpful suggestions of her own. No other salon cares as much, calms me down as much, or makes me feel so much better about myself. Thank you, Terra Mater, for all your hard work!
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