Dekalb County Water & Sewer

(404) 378-4475 | View Website

1300 Commerce Dr, Decatur, GA | Directions   30030

33.773947 -84.298994

Water Companies, Utility Regulation



Reviews for Dekalb County Water & Sewer

1 month ago

Horrible Customer Service! After two billings of astronomical water bills I contacted DeKalb County Water & Sewer to come out and check my meter for a leaks. We corrected the problem and then went to the office to request an adjustment on our bill. We followed all the steps. I've made several attempts for the last 2 weeks to contact them to no avail. since their ENHANCED AUTOMATED TELEPHONE SYSTEM just takes you through the horse and pony show to tell you that all the agents are busy and to try your call at a later time. Really!? It doesn't matter the time of day you call.... it's always the same. I have resorted to emailing. As a residence of Dekalb County. I am very disappointed with the services rendered while you are empting my purse!

Doesn't Recommend
over a year ago

No number to call in outage – We have a water outage in our neighborhood and there is no number to call, as far as I know, to report it.

Doesn't Recommend
over a year ago

BILLING Is Just Incompetent with NO Follow through !! – I have had no less than 5 incorrect water bills from the utility. Some were in over $700.00 in a billing cycle.

Each occurence they have read the meter and agreed it was an incorrect reading.

would you not think that the meter reader who was incompetent causing this many problems would be terminated and or reassingned.

My last months bill indicated over 9,000 gallons. Single

household. Low flow toilets. They agreed to check the readings and call me back.

The next thing I will get is a termination notice.

What else can I do raise this valid concern for over a year.


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