Decatur >Utilities > Dekalb County Water & Sewer
1300 Commerce Dr, Decatur, GA | Directions 3003033.773947 -84.298994
Horrible Customer Service! After two billings of astronomical water bills I contacted DeKalb County Water & Sewer to come out and check my meter for a leaks. We corrected the problem and then went to the office to request an adjustment on our bill. We followed all the steps. I've made several attempts for the last 2 weeks to contact them to no avail. since their ENHANCED AUTOMATED TELEPHONE SYSTEM just takes you through the horse and pony show to tell you that all the agents are busy and to try your call at a later time. Really!? It doesn't matter the time of day you call.... it's always the same. I have resorted to emailing. As a residence of Dekalb County. I am very disappointed with the services rendered while you are empting my purse!
No number to call in outage – We have a water outage in our neighborhood and there is no number to call, as far as I know, to report it.
BILLING Is Just Incompetent with NO Follow through !! – I have had no less than 5 incorrect water bills from the utility. Some were in over $700.00 in a billing cycle.
Each occurence they have read the meter and agreed it was an incorrect reading.
would you not think that the meter reader who was incompetent causing this many problems would be terminated and or reassingned.
My last months bill indicated over 9,000 gallons. Single
household. Low flow toilets. They agreed to check the readings and call me back.
The next thing I will get is a termination notice.
What else can I do raise this valid concern for over a year.
Sign in with Facebook Sign in with Facebook to see what your friends are up to!
Do you have a review of Dekalb County Water & Sewer on your blog? If you include the Citysearch image link (shown below) in your post, we'll automatically link to your review from the business profile page. Here's how our Linkback system works:
The Linkback system is free and automatic. It's really that easy.
To link to our business profile page, copy the html below to your web page.