Marietta >Auto Dealers > Ed Voyles Honda
2103 Cobb Pkwy, Marietta, GA | Directions 3006733.901962 -84.484629
Monday-Friday 7:00am to 8:00pm
Absolute scandal! I've never in 36 years of dealing with different versions of customer service nationally and internationally been treated the way I was by Ed Voyles Honda on Cobb Parkway, Marietta these past couple of days.
Here is the story: Yesterday, I went in with my Honda CR-V to have a spare key made. They made the spare key, and I drove off assuming that everything was okay. Alas, it was not. I realized soon that my radio/CD player/bluetooth player had stopped working while at the Ed Voyles Honda dealership. I called them, and they told me to come in today to have it looked at. They looked at it, and came back saying that they had done nothing wrong.
I obviously told them that they had to take responsibility for the fact that my radio worked great when I pulled in, and was dead when I pulled out of their Ed Voyles auto repair shop. Alas, they took zero responsibility. Amidst lots of irrelevant technical talk both the gentleman I dealt with and the service manager, even had the audacity of insinuating that "they couldn't actually now if the radio really worked before I came in". They also told me that "hey...these things just happen", and "maybe the radio was dying already".
They won't do anything to remedy the situation. They couldn't care less.
I have lived in Ukraine in Eastern Europe, and even there I can assure you that this is not the customer service norm.
Just needed a 6 month oil change and review. Richard and your crew had me in and out within an hour on a very busy Holiday week. Everyone was very professional.
It was very good. David promptly helped me when I arrived, and Debra kept me informed by phone of the required maintenance and completion.
The express service lived up to its name. Service was fast and efficient. Thanks very much.
At 9 AM I brought my car in for: Power Steering hose potential fire Recall; plus Emissions Test; plus Oil Change. Dan called at 2 PM to stay the Transmission fluid was dark - I said go ahead and change it. Dan called at 4:15PM - the car is ready. I began calling for the shuttle driver to pick me up soon after that. Traffic was horrible by that time and unknown to me there was now only one driver on duty. I had to call Service to find out why the driver didn't answer. I did not arrive at the dealership until after 6 PM. My charge card receipt reads 6:32:58 PM. It was a long day but at least I know my car is safe and in good shape. Everyone did their best even with adverse (extremely busy) conditions. Dan even made sure I had an extra copy of the emissions results as I requested. I was very sick & recovering from a slipped disc so every kindness mattered a lot.
Easy and effortless service. Timely pickup for the shuttle. No hassle service, I was in and out in an hour.
We're close to finishing, and so far, it's been a terrific experience. Don clearly knows his business and he's made my time here feel as relaxed and comfortable as buying a new car can be.
I brought our 2010 Accord in for regular maintenance. Service was prompt and friendly. Thanks!
I have only good things to say about Mr. Kane, his manager Sam, and David in the finance department. My wife and I came to see about possibly upgrading to a newer car and ended up driving away in a 2010 Honda CRV. We got a deal we couldn't refuse and better money for our trade in then the car dealer down the street had offered us if we would have purchased their Saturn Vue. Mr. Kane was very patient and attentive to our needs. I won't be in the market for another car any time soon but if we do we are going to see the guys at Ed Voyles again. Thanks again...
Very easy and trouble free. A great buying experience. Very knowledgable, helpful, and courteous staff. No double talk and hidden fees.
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