Smyrna >Jewelry & Watches >
Jewelry >D. Geller & Son
2453 Cobb Pkwy SE, Smyrna, GA | Directions 3008033.892159 -84.477465
Mon, Wed 10am-6pm;
Tue, Thu-Fri 10am-8pm;
Great service, good quality & great prices – I have been a D Geller & Son customer for over 19 years. I love that they opened a location near Town Center Mall. I just wanted to express my satisfaction at the service I have received over all these years. I go in annually to have my rings inspected, cleaned and re-appraised for insurance and have always been treated with superior service. Thanks!
great prices – I spent a lot of time shopping around for a watch as a gift for my husband and I'm so glad I ended up at D Geller & Son. They were patient with me, spent plenty of time showing different styles and designers. They answered all my questions and were willing to work with me on price. I got a great watch for much less than what I saw at the competitors. I will definetly go back for all my jewelry in the future!
Drama – You remember that scene from the movie Fargo, where the guy was selling a car to this couple, and he pretty much scared them into buying that sealant option? Yeah, its that bad.
Notice the 5 star ratings read a lot like D. Geller commercials? How much you want to bet those commissioned salespeople are manufacturing good reviews to keep people coming in the door?
very rude – My boyfriend bought me a very nice neclace and earings from the one in Smyrna, so when it came time to get engaged we went there first. Well boy was I disappointed! The sales person was so rude and would not show me the quality of diamond I wanted to see, she kept showing me ones that were lower quality than what I wanted. Then when we found one that I semi liked and we said we wanted to see more stores she sent the manager in and she was even worse! When I told her what I wanted and she told me that what I wanted was "to delicate" for me and that it "would look like a grandma's ring" and "wouldn't I like a designer one better?" I wanted out of there very upset and disappointed, I think I know what I want as far as a ring. I went to another local jewlery store and got exactly what I wanted. I would never go back there because I was so insulted by both the saleswoman and hte manager!!
Best Deal Around – I shopped around a lot (Jared's, Solomon, Shane Co.) and D Geller easily gave me the best deal. The salespeople are not snooty, they're good people that will work with you on the price. Its an laidback place and I would recommend to anyone.
Poor customer service!!! – This was the worst customer service experience I have every experienced. They behaved as if they never have any customers and would do anything short of clubbing you over the head to purchase something. The first salesman never even introduced himself to us. The second who was a manager sent in after we reapetedly requested a business card so that we could return after visiting another store. The manager then repeatedly insulting us saying that "we know you won't return because the average customer never does" as well as "people do not buy based on the best deal". And then after I told him we would be leaing because I didn't appreciate the pressure tactics that he was using and if continued would not return...he then said "you must be a teacher because teacher's get upset when you don do what they tell you to do". I was blown away by how unbelievably rude and insecure Doug was. Their sales tactics were worse than a used car salesman. Even if the diamond was fifty dollars I would not buy it from them.
A +++++ – I could not be happier with my experience! I was a little apprehensive due to the some of the negative reviews but decided to give them a shot. First off, they had literally five times the selection of their competetors. and the deal I got on a BEAUTIFUL 1 carat pear cut diamond was untouchable. Without exaggerating I paid $900.00 less than what I had planned to spend on a comparable diamond at a leading competetor. ( The one in the tall building in Buckhead.) I was met with nothing but professionalism from my phone calls to the interaction in the store, nothing but class!! Mike was great, incredibly knowledgeable and helpful. I cannot say enough good things about these folks. You here the radio commercials, believe them. No b.s., hands down their the best, I am truly a customer for life.
Very, very pleased with D. Gellers!! (by Gwinnett Place Mall) – I purchased my fiance's engagement ring at D. Geller & Son's a while back (I didn't want to write this review until I proposed) and I was very impressed with the level of service and the quality of the ring I got. Deena, the salesperson, walked me through the entire process; she helped educate me, she helped me pick a style (that my fiance loved!) and she was even able to get the size exactly right. At the end my first visit, I told her I'd like to shop around a little, and she said that'd be fine. I went to a few other jewelers, but they didn't have the selection of settings D Geller had, and their diamond prices weren't any cheaper, if not a good bit more. So I returned to D Geller's and made my purchase there. We later came back and bought my ring there, and I am, of course, very pleased with it as well.
I'm not sure why this place is getting any bad reviews -- I wasn't pressured at all, and I found out the sales people there don't make even commission. If you're shopping for a ring, please try this place. You won't be disappointed.
Continual Great Service (Even from out-of-state) – I used to live in Georgia and was always happy with the quality and prices of D Geller. I now live in NYC and I basically have 2 options... buy from the big expensive guys (Tiffany, etc) or the very shady jewelers on every corner. I have been going to Tiffany, but you really are just paying for the name. I decided to call up D Geller and see if they would ship to New York. I spoke with Stephen and told him what I was looking for. Within a few minutes he was already sending me pictures of some diamonds in my price range... all of them much larger and nicer in quality than what I would get at Tiffany. I sent him a picture of the setting that I wanted. And the next day I had a package waiting for me. I couldn't have been happier with the quality and neither could my wife.
overall a good experience – I had an issue with my ring during sizing but D Gellar replaced the ring and made everything good again. The saleslady was very helpful when I originally purchased the ring and Stephen was very helpful when we had issues (Cobb Pkwy). We had an issue with the ring when it was sized at the kennesaw store. When we brought it to the Cobb Pkwy store and told Stephen about the issue he looked at the ring and noticed a hairline fracture caused by the previous jewler. Instead of covering up the issue and sending me on my way, the problem was fixed and he even set us up with a temporary ring until ours is ordered. I originally gave them a bad review but I now changed it because of their honesty and effort to make me a happy customer. I will recommend them to my friends as a place with great prices, slightly pushy but maneagable salespeople, and great customer service....
one more thing, if you need for your ring to be certified, let them know. not everything they sell is certified so you just have to know what you are getting.
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