Duluth >Clothing > David's Bridal Warehouse
3505 Gwinnett Place Dr, Duluth, GA | Directions 3009633.957302 -84.128916
Mon - Fri, 11am - 9pm; Sat, 10am - 7 pm; Sun, noon - 6pm
I was very disappointed with the entire experience. On day one I should have known when our consultant told us we could not get one of the better dressing rooms because they only let the top dollar sales associates use those. So as the client I was dealt the bad card. The other clients in the better dressing rooms were spending as much as I did. So we found the right dress and decided to but it anyway. I did notice that the dress had some dirty places under the arms and bust due to people trying the dress on. I asked to order a new dress and was told by 3 sales associates that they would clean it and do a thorough bead check. My mom asked again because the dress was quite dingy. They assured me that they only sell off the floor and that they would have it like new. I trusted that they knew what they were doing. (WRONG!!!)
I went back a week later for alterations and again they assured me the dress would be cleaned. I was not able to pick the dress up until 2 months later and I was very excited to pick my dress up finally. When I arrived They gave me the dress to try on and upon inspection it had not been cleaned at all. The dress was wet where all the spots had been and smelled like some sort of cleaning solution. Keep in mind they had this dress for TWO MONTHS. When I asked about the dirt they told me they would try to get it out and they only spot clean. I was NEVER told that before. Had I been told that I would have insisted I get a NEW dress or I would not have spent $700 on that one. They tried to get it out and could not. They then told me that was the best they could do and the lady gave me the release form and said just sign it we only spot clean, just sign the paper! This was unacceptable. I went to the front to speak to the manager and she said oh, I can give you $50 off... Well that will not work it took me an hour to get to the store so that is just gas money. I wanted the dress to be cleaned. They finally agreed to have the dress cleaned and I am scheduled to pick it up today. I HOPE it is clean and ready.
I addition to my bad experience, my mom paid extra to have her dress shipped to her house and they still shipped it to the store. She had to call the store 3 times before they finally sent it to her. They kept telling her it was not scheduled to be shipped out.
What is going on! I felt like I was dealing with circus clowns. I will not ever recommend David's Bridal. Planning a wedding is stressful enough and you would think that a company that does this everyday would have better business practices than this.
Worst Experience – I ordered my bridesmaid dress from David's Bridal for my sisters wedding. I got fitted for the dress and measured for sizes because the dress needed to be ordered. When the dress came in it was entirely too small. We went back to David's Bridal and they acted like it was my fault. Apparently, nobody told us that the sample dress had been tried on until it was worn and stretched out, so that size fit me. When I went back they made me put the exact dress on, almost like they thought I was lying to them. Of course it fit perfectly. They checked the sizes that they had measured for me and one of their salesgirls had put in the wrong sizes - (waist size for chest, etc.) Davids Bridal expected us to pay for the alterations that they messed up, until we complained. When we got the dress back it was still too small. They had let it out a little bit, but it looked crooked and ravely, clearly they did a poor job since is was a free alteration because of THEIR mistake. SO many problems with David's Bridal, I will never go back or reccomend it to ANYONE! BE CAREFUL!
AWFUL – MY WIFE WENT TO PICK UP HER DRESS FROM ALTERATIONS. SHE WAS AN HR EARLY AN HER DRESS WASNT EVEN STARTED. THESE PEOPLE WERE A JOKE. CALLED TO TALK TO THE MGR FOR HER AND SHE WAS AS INNOCENT AS COULD BE. BLAMING US FOR THERE MISTAKE. NEVER AGAIN WILL SHE GO THERE!
David's Bridal Gwinnett Place is not worth your time or money!! I was completely disapointed in this place. 1st of all you can find beautiful wedding dresses for less at other stores! The only thing your paying for at this place is the logo. 2nd of all the consultants are extremly unprofessional and do not enjoy their job that they have!!! I had to find my own dresses and I had zero help it was almost a fight to stay in a fitting room. I told another consultant who I was working with when she rudely asked me who I was with and I STILL never saw her!!!! We were left feeling horrible for taking up dressing room space. After that we decided to try giving another consultant a try by asking for another consultant to look for bridesmaid dresses. This girl could not wait to get other of there fast enough! Who ever hires these people should be ashamed of themselves! You work with people you need to have a helpful personality! I will NEVER go back to David's Bridal and I have told as many people as I could not to waste money. The lay away program is crazy you are responsible for paying for the dress within 2 months. What kindof layaway program is that? HORRIBLE HORRIBLE HORRIBLE. Worst experience in retail ever!!!
Wow...just get the right salesgirl on the right day.... – Reviews are helpful and I generally follow them and since Davids Bridal is the largest bride store, we decided to make an appointment to try on some growns. The first thing I can say is that everyone seemed to be in a bad mood and it wasn't even a busy day, I think there were 2 other customers in the store. There was a store manager named Patti who was annoyed that we had come in without an appointment, although, it says that we didn't need one. She pulled some dresses for us...but really didn't even bother to listen to what we were looking for. We were not even feeling welcomed in the store.
Thankfully, we were "assigned" Stephanie, who immediately greeted us, asked what we were looking for and made some awesome recomendations. I would tell you to just make sure that you request an appointment and ask for Stephanie, she was OUTSTANDING. Thank you Stephanie, you were a gem and I feel sorry that you work around such downtrodden and unhappy salesgirls.
Thank you Lisa and Stephanie! – We decided to give David's Bridal a try after visiting several other "posh" shops and being surprised by the pressure to sell and well the prices too.
My bridal party and I visited David's and at first were very much off put by some of the waiting and our 1st salesgirl was not very friendly, she seemed preoccupied... I think her name started with a "p" but not sure. Anyway, our salesgirl was Lisa and she was GREAT! She was very friendly, honest and enthusiastic about my wedding. The other girls were just as nice and I appreciate them helping Lisa.
They have a decent selection and reasonable prices and please ask for Lisa or Stephanie, they seem to be the most friendly. Thanks girls!
Very Professional, courteous & helpful – My family and I drove from NC for an appt with David's Bridal. Our sales person, Patti, was a breath of fresh air after what we had 'dealt with' in prior wedding dress stores, including a David's Bridal in NC!
The atmosphere of this location was a true celebration which is what a bride should feel. The questions were answered, the prices were good, the alterations person was pleasant and helpful.
I too had read many negative reviews for this location, but found myself truely enjoying this experience with my daughter. We knew when there were tears, this was the one.. a beautiful dress for a beautiful Bride To Be. I would recommend this store along with the best sales person I have ever met, Patti, to anyone. Best wishes!
Great experience at David's Bridal in Duluth, GA – After reading all the bad reviews on David's Bridal, I decided to go there anyway. I am so glad I did! I went there alone because I don't have many friends here yet. I am originaly from Long Island and that is where my wedding is going to be.
I walked into David's Bridal last week 3/4/09 without an appointment. As soon as I walked in the door, I was treated like a friend. I did have to wait about 15 minutes for someone to come back from lunch but in the meantime, another girl talked to me and pulled some dresses I said I liked. As soon as the saleswoman Patti came back, she went right to work. I was there about 3 hours trying on dresses. She was AWESOME!!! I ended up buying my dress there. By the time I left, I felt like a made a bunch of new friends! The manager (I can't remember her name) but she was great! She worked with me since I didn't have the money to pay for the dress in full and I was able to put my dress on layaway.
All I can say is don't let bad reviews stop you from going to David's Bridal in Duluth, GA. Everyone there was so nice and they really cared about my needs. I would recommend them to anyone!
Davids Bridal treated us great – my daughter and I decided to just pop in and look around. We were greated with a smile and a welcome.
We asked if we could look around and maybe try on a dress. we were asked to register, it took 3 minutes. Then she told us to browse around find a couple of dresses that we would like to try on and a personal
assistant would be with us shortly. 15 minutes later we were greeted by stephanie, she was wonderful and patient. She helped my daughter try on her dresses and answered all our questions. we will be back to purchase that dress and bridesmaid dresses also. Best bridal shop in town , by far.
"0" Customer Service – I had read that this Davids Bridal was known for terrible Customer Service, but against my better judgment, I decided to go anyways just out of convenience. The reviews you read about it being terrible are very true. When I first walked in, I was not greeted by the person at the front desk. I was in there for 30 minutes before anyone even said anything to me. It took forever to get into a fitting room. The wedding consultants are rude and impersonal. They truly are only concerned about getting the sale. The assistant manager, Beverly, is extremely rude including facial gestures, outward appearance (attitude), and people skills. She made my experience there miserable! I went to the Morrow location and was much happier there. The manager, Patti, is very sweet and helpful. So, go to Davids Bridal, just go to the Morrow location.
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