5975 Topanga Canyon Blvd, Woodland Hills, CA | Directions 9136734.178661 -118.605536
Sun 11:00AM - 08:00PM, Mon 10:00AM - 09:00PM, Tue 10:00AM - 09:00PM, Wed 10:00AM - 09:00PM, Thu 10:00AM - 09:00PM, Fri 10:00AM - 09:00PM, Sat 10:00AM - 09:00PM
Neighborhoods: South Valley, Woodland Hills
Beware of Derrick, the liar!!! I went in to the store to buy a new phone. That's all I wanted, a new phone. I knew I wanted the Samsung Galaxy, and I'm very happy with the new phone itself. However, the service was beyond atrocious! Derrick was the shady sales guy who "helped" me. I clearly stated I only wanted a new phone, that's it.... no accessories, nothing. He offered me a family share plan to save me some money. Then he lied and said included in that new plan I'd already be paying $20 month, so I could pick either Verizon home phone connect or a jetpack for wi-fi on the go. Again, I reminded him I only wanted a new phone, I wasn't interested in anything else. He persisted and told me to just pick one of those options since I'd be paying for it anyways. I ended up taking the Verizon home phone connect home with me. Something didn't feel right. So I returned the following day to return it. Another sales guy helped me and said I didn't have to pay that extra $20/ month, it was optional. I confronted Derrick in the store, and he wouldn't even apologize for lying to me. I was able to return the lame product, but then they tried to charge me a $35 restocking fee. Managers were useless, too. It wasn't until I got them to call customer care for me that I was able to get credited for the restocking fee.
There were 2 other women in the store with exactly the same complaints and returns that I had. All the Verizon salespeople and managers care about is making the sale, that's it. This had to be the worst customer service I have ever experienced, and I will never go to this store again. In fact, it was such a turnoff, I have thought about switching carriers. Way to go, Verizon...
Horrible Service from Alex! – I met the cocky Alex when I first came in. I had a problem with my phone and he promised me he could fix it. 2 hours later, after asking me me for my phone number and wanted to "party" with me, he was not able to fix my phone!! Not only did I not get my phone fixed but I got hit on! What? He kept telling me that he goes to after hours and does "E" and smokes "Weed". Crazy stuff! I had to go to a different location to get my phone fixed. That guy actually called my phone even though I never gave him my number creepy!
Verizon Wireless on Topanga - don't go there – I had the worst experience at this verizon store -- they lied about the activation charge and over charged me on a cell phone. Spent over 2 hrs trying to fix the issue that this stored created. Go to Best Buy down the street -- they have better deals and great customer service.
CUSTOMER SERVICE PROBLEMS! – Trust me...as a longtime Verizon wireless customer, AVOID dealing with the Woodland Hills location if at all possible! The incompetent management is obviously so focused on sales quotas and internal power plays, that they've lost all sight of the customer.
Verizon Service – Worst service experience attempting a Blue Tooth purchase for the ear. The personnel are so busy trying to sell you new services that they don't service needs you have come in to address. First staff attempts to sell you a high priced Blue Tooth when the basic item is serviceable. Then when you ask what is involved in getting started, they fail to tell you that you have to "pair " the device with the phone. They also do not check which ear is dominant so that the ear piece can be adjusted as side specific (the latter is important for folks who do not have good hearing in both ears). Finally, they make you come back to do these things -- ncessitating a second trip -- and they don't take you right away when you had been in the store previously for the same service.
Sporadic service all around town – Having used Verizon Wireless for three years now, I've found the service to be largely useless. I had no signal or 1/4 bars of reception throughout Woodland Hills. The calls are dropped so often, I have hundreds of minutes unused every month. I'm considering breaking my contract, since I figure that I'm already wasting hundreds of dollars a year.
bad – I've been having a trouble with recieption. It doesn't even work in my apartment. Or sometimes when there is no recieption it goes on a roming sistem. I'm also very disappointed in service. If I use it by phone they put me on hold for a very long time. Ones I've been on hold for almost 45 minutes. If you walk into the store they treat you like you some kind of criminal(and I have a very conservative look). The castomer service were really mean to me by interrupting my quesions with rude answers. I would like to use another sell company but I have to keep my phone number.
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