Kennesaw >Doctors > Zutaut, Heather, Od - Hobson-Tasman Eye Group
1415 Wooten Lake Rd NW, Kennesaw, GA | Directions 3014434.060261 -84.591554
Rude and Incompetent – Okay, I have had glasses since I was 18 months old, & have had multiple surgeries to boot. I am 27 & have NEVER experienced a more rude, pushy doctor or contact/glasses staff in my entire life. Dr. Tasman's contact lens professional (a woman who will remain nameless) was so unbelievably condescending to me that I have vowed not to go back. First of all, in all of my years and years of going to the eye doctor (& keep in mind I see a separate eye surgeon twice a year as well), I have always had them fit me for glasses and contacts during the same appointment. Well, not at this place. I went in & the appointment appeared to go as normal, and then when I called the office back a month later to put in an order for more contact lenses they refused me, saying that I would have to take another sick day off work to come in for a separate contact lens fitting. When I tried to explain that I had already been in just a month earlier & had already had the fitting, they were SO RUDE. Instead of being polite and rectifying the problem they told me to "calm down if I wanted my contacts at all"...what the heck - were they going to hold them hostage or something? I have never had grown professionals speak to me like that before. They told me if I didn't come in, then I would just have to go somewhere else and get another fitting anyway.
I won't bore you with the rest of the details, but suffice it to say they had me COME IN 4 TIMES in all to get my contacts...and you bet they charged me for every visit! Not only that, but THEN THEY DIDN'T EVEN CHANGE MY PRESCRIPTION! They told me that I "could get a minor adjustment for my right eye, but it didn't seem worth it since it's such a small change." You know what? When you have me come in 4 times to get my contacts, you had better make all the small changes you find! I will never return to this place.
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