Dallas >Dallas Dodge Chrysler Jeep
1246 Old Griffin Rd, Dallas, GA | Directions 3015733.919188 -84.767283
M-F 7:30am-8pm, Sa 7:30am-7pm, Su Closed
I have an 09 Ram 1500. 3 days ago I heard a loud knocking within the dash. I realized it's a door in the ductwork which controls where the air flows to. It's doing its own thing and air is coming out wherever it wants. I had a love/hate relationship with this dealerships service dept. I was told by a new service writer, "we have new management and a new way of doing things". I came back and was using them again for almost the past year until now. I called that writer, he explained what is was, an actuator has failed. There are 4 total. It would be base labor of $950.00 to dismantle and replace dash after replacing all 4 actuators as you have to take it apart anyway so, @ $30.00 an actuator I'd be crazy not to replace all 4 @ $1100.00. I do agree with that however, it sounded like it was right behind the cup holders. I went to Google, in 2 minutes I knew how to get back there and it took me 10 to get to two actuators. I know there's two I can't get to from here but there working fine for now. I turned on the truck and the plugged the AC plugs back in and identified the actuator. Hey, I'm no dummy, I'm replacing both but I want to know which one is bad anyway. I called the parts dept @DD and they had them in stock-$54.00 total. Off I went. Got the new ones, installed, put it back together within 30 minutes and saved $1046.00. I'm a happy camper. I called the service writer back and his comments were, I was giving you the worse case scenario. BS,,,,you didn't give me any other scenarios or lights at the end of the tunnel or hey"there's a slight chance it may only cost $200.00". Nooooooo, in my opinion they were going to hose me once again. I told him, you were going to keep it a day, spend 30 minutes fixing it and charge me $1100.00 otherwise, they would have started with a slight glimmer of hope of a cheaper repair in the beginning.
Service Department Lied to my Face-Do not trust!! – I was told I needed $1000 worth of repairs to replace 3 parts, 2 rear wheel sensors and the ABS module. I asked them to print the diagnostic codes for me to see. The codes pointed to only the left rear wheel sensor, which my husband bought for $14 and replaced himself. The codes cleared and my Jeep was fixed. Don't trust Dallas Dodge for repairs!
Service Department Lied to my Face – I was told I needed $1000 worth of repairs to replace 3 parts. I asked for the diagnostic codes in print. The codes pointed to only one part, which my husband bought for $14 and replaced himself. The codes cleared and my Jeep was fixed. Don't trust Dallas Dodge for repairs! They will lie and rip you off!!
Buyers Beware – I had a great sales experience, but beware, the options we agreed upon were not available on the car they sold me. They refused to own up to the switch. I had to file a complaint with the BBB and with Chryslers complaint dept. The GM did not care, the Manager did not care. I believe they were only interested in the larger profit they made from a cheaper car with less options. They gave me less and pocketed more for themselves.
Terrible Buying Experience – Had a terrible experience with Dallas Chrysler Dodge. Bought a very nice looking used car. The manual transmission failed the next day and i brought it in to the shop. I had purchased the extended warranty but I found out it is not worth the paper it is written on. Too late for me. Five days later picked the car up from service, got two miles and had to take it back for more service. Spoke to the sales manager and he could not have cared less. They charged me for the full Price of the repairs and still the car is not fixed. Never had a more negative car buying experience in my 54 years. Buyers, please beware and shop elsewhere!
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