Hardware >Daniel Ace Hardware
115 Colony Center Dr, Woodstock, GA | Directions 3018834.077627 -84.432889
Good Customer Service & Good Prices! – I've been going to this location for some time now and they've always treated me nicely and taken good care of me. The prices on a lot of the items there are also very competetive. I recently went in to get a large piece of plexiglass cut which they not only special ordered for me, (in only two days by the way), but charged a lot less than anyone else in my area, (half of what the nearest mega-home improvement store wanted). I'm sorry if anyone had a bad experience there but believe me, that's not the norm. It's a great store and a great bunch of guys working there! And it'll be a sad day if we end up losing what's left of these small specialty stores to the mega-chain stores. Whenever I need something that the big stores don't have, I always go to places like this and most of the time find exactly what I want!
Horrible Customer Service – I had HORRIBLE service at this Ace Hardware location. I ran into an older employee and on one occasion was treating like an incompetent human being, then the other occasion I tried to use their U-Haul services, and it was the worst customer service I've ever experienced in my entire life.
I come inside with my printed U-Haul reservation, walk to the back where I'm confronted with the same employee that treated me horribly the last time. I then am "scolded" that he didn't see my reservation earlier that morning! He then walks outside to hook my trailer up to my BMW X5, where he begins to BARK ORDERS as to how to back a vehicle up. Keep in mind, I OWN an open trailer and am just the expert as any other experienced person with a trailer, yet he would not quit.
After I had enough of his treating me like garbage, I kindly said I did not appreciate being treated like a teenager (I'm 35), then asked to cancel my reservation.
DO NOT go here if you care about customer service :( !!
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